Bank Of America Technology Services Lead - GBS 

India, Tamil Nadu, Chennai 

433169912

Responsibilities

• Incident tracking and resolutions
• Triage incidents, take complete ownership & accountability to ensure restoral of service/issue/failure
• Analyze batch flow, identify issues, fix the same and ensure proper batch completion.
• Drive closure of incidents & problems meeting defined SLA.
• Contribute in building the knowledge base for the team where ever required.
• Proactive root cause analysis and problem management skills.
• Performing/creating and managing changes without any issues including deploying tasks on time, closing changes within the defined time limit.
• Provide regular communication to all the stakeholders.
• Flexible to support on weekends/holidays as and when required on rotation.
• Strive towards process improvement and automation.
• Application Lifecycle Management

• Requirements

• Education: B.E/B. Tech/B. Sc/B.C.A/M.C.A
• Certifications If Any: NA
• Experience Range: 8 to 10years
• Foundational skills
• Strong Production support background with exposure to Level 2 production support tasks.
• Experience in Hadoop/Autosys/Oracle/PLSQL, Unix/Linux and windows technologies.
• Knowledge on Batch Management, scheduling tools like Autosys etc.
• Knowledge on Application Lifecycle Management would be an added advantage.
• Understanding of Incident, Problem, Change management
• Good Analytical and reasoning skills.
• Excellent communication & Interpersonal and relationship development skills
• Exposure to working in Global team.

• Desired skills
• Unix shell scripting

Work Timings: 7 30 AM to 4 30 PM IST/11 30 AM to 8 30 PM IST/12 30 PM to 9 30 PM IST (Rotational)

Weekend support (Rotational)