Bank Of America Technology Services Lead - GBS 

India, Tamil Nadu, Chennai 

821223598

Job Description

• Application support role for CSW CTO Production Services is responsible for running the day-to-day retail business and operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Application Monitoring, Batch, Release/Deployment, Operational Readiness,Capacity/AvailabilityManagement, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
• Active monitoring and maintaining the stability of live production systems, responding to incidents, troubleshooting technical issues.
• Performing root cause analysis and collaborating with development teams to ensure smooth operations and minimal downtime.
• Requiring strong technical expertise, excellent communication skills, and the ability to work under pressure in a fast-paced environment.
• Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Responsibilities:

• Prepare and present reports on production system performance, incidents, and resolution times to relevant stakeholders.
• Work closely with development teams, operations teams, and other stakeholders to identify and resolve issues effectively.
• Reporting
• Maintain detailed documentation of system configurations, troubleshooting procedures, and knowledge base articles.
• Assist in the deployment of new software updates and configurations to production environments, ensuring seamless transition.
• Actively monitor production systems for performance degradation, potential bottlenecks, and anomalies using monitoring tools.
• Investigate recurring issues, identify underlying causes, and develop preventative measures to avoid future incidents.
• Analyze system behavior, diagnose root causes of problems, and implement corrective actions to restore functionality. Quickly identify, escalate, and resolve production issues by monitoring system alerts, logs, and performance metrics.

Requirements

Educational Qualification: BE/ B. Tech

Certification : ITIL Certification

Experience : 9 to 12 Years

7:30 am to 4:30 pm & 10:30 am to 7:30 pm