Nvidia Enterprise Customer Technical Program Manager 

Taiwan, Taipei 

432600749

What you'll be doing:

• Coordinate with the core support team, formally kicking off the project with the customer, supporting the design-in effort by providing technical collateral/product samples/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring customer acceptance and production deployment.

• Post-production/deployment,you will provide sustaining technical support to the customer and act as a case manager to lead resolution of field quality issues/customer concerns.

• Provide on-site support at ODM factories to monitor server production status, track yield rates, identify key blockers, and collaborate with cross-functional teams to ensure manufacturing goals are met. Travel to Mexico or US will be required.

• Summarize and communicate project status to ensure the internal support team has a comprehensive understanding of current progress, future objectives, and key challenges, supported by clear and efficient reporting.

What we need to see:

• BS/MS or equivalent experience in Engineering or Computer Science

• 5+ years in IT or semiconductor industry with a focus on program/project management

• Proven track record of managing the release of quality projects into production

• Very strong leadership, facilitation, problem solving, program management and cross-functional coordination skills are required to be successful in this role

• Deep understanding of server product development processes, including fundamentals of hardware and software design

• Experience in managing production schedules at the factory, monitoring yield rates, and coordinating with functional teams to resolve production line issues is a plus