Samsung Operation & Logistic Specialist 

Italy, Lombardy, Milan 

413109642

General SVC Repair Tracking and Network Management :

• Daily tracking all pending repairs, data analysis and reports preparation
• Communication with SVC partners and Samsung for details about Solution for pending cases
• Internal repair tracking systems management
• Abnormal pending cases investigation and improvements

Internal SVC systems support:

• Partners support and education about internal reporting systems usage
• Guides and Manuals for service centers for new Processes (SVC policy, reporting rules, etc)
• SVC systems users support (new registrations, access authorizations and system settigs)
• Tracking system KPI and improvements (TRI management)

Repair Speed and KPI management:

• Main KPI daily control to improve repair speed

• Monthly, Weekly report for repairs speed preparation and KPI management
• Service centers capacity monitoring and improvement

Partners

• Repair volume and distribution analysis by partners
• Solving issues with problematic repair cases, investigation pending reasons
• Management on daily base repair CAPA (ASC capa and Engineers by product, operation scheduler), Coordination of repair distribution with contact center
• Execution of optimization / extension plans based on network capacity and volume distribution analytics (annually based plan) to ensure high level of customer service

Requirements:

• spoken English B1-B2 is a must
• 2+ yeas experience as Service Support Specialist, Service Assistant, Call Center Specialist
• Good knowledge of MS Office (Excel, Power Point), SAP is preferable
• education in logistics, engineering or equivalent

What does success look like?

• A ‘can do’ and positive attitude, and the ability to perform well under pressure, always providing the customer with more than they were expecting
• The ability to stop, review, measure and documentchallenges/opportunitiesand bring them to the attention of the relevant stakeholders for support and resolution
• Be able to cope well with change and the ambiguity which may exist while change is effected
• The ability to put the customer and their experience/journey first

Benefits of working here at Samsung include:

• Hybrid working with flexible hours
• Bonus Scheme
• Great development opportunities: corporate and external trainings; global company networking for professional and personal growth
• Holiday - 28 days per annum plus bank holidays
• Access to discount shopping portal
• Сanteen coverage onsite
• Company benefits package: health and life insurance; corporate doctor company support for sports and recovery; employee personal support (marriage, child birth etc.)

Our HR Team will consider your application and if you meet the position requirements, will contact you for further steps.