Palo Alto Solutions Consultant Presales - 

Austria, Vienna, Vienna 

321116459

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive, “can do” attitude and a passion for delivering technical solutions in a fast-paced environment.

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
  
• Assist customers in implementing custom integrations and workflows to ensure Prisma Cloud is fully integrated into their security operations center.
  
• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.

• Serve as a customer advocate in influencing product roadmap and improvements.
  
• Coach customers on how to establish and manage their Cloud Security
  
• Change Management/Governance/Center of Excellence programs.
  
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
  
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs.

Your Experience

• 5+ years relevant work experience in pre-sales, post-sales, technical support, solution architecture, consultant or similar roles desired; strong consulting and project management skills required
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
• Ability to multi-task and work in a fast-paced environment
• University degree in a relevant field (e.g., Engineering, Computer Science) is preferred.

It is important for you to have a strong background and hands-on experience in at least 2 additional areas besides Cloud Providers:

Cloud Providers

• Proficient with one or more of the following Cloud Platforms: AWS, GCP, Azure, Alibaba, OCI;
• In-depth knowledge & hands-on of Cloud services & components (e.g., EC2, VPC, DNS, Storage, hosted K8s, IAM, permissions);
• One or more certifications on AWS, Azure or Google Cloud preferred.

Cybersecurity

• Knowledge of general security practices and regulatory compliance frameworks (CIS, PCI NIST, GDPR etc);
• In-depth knowledge regarding vulnerabilities, endpoint protection, mitigation strategies, CVE’s.

System Administration and Containers

• Experience deploying and operationalizing Kubernetes, containers, and serverless functions;
• Hands-on experience with Linux distributions (RHEL, Debian, Ubuntu, Centos, etc.).

Networking Infrastructure and Security

• Good understanding of Networking concepts and experience with networking devices such as routers, switches, firewalls, traffic generators, etc.;
• Experience with Security Solutions, Remote VPNs, IPSEC, PKI, TLS, TCP/IP, DLP,
• Authentication Protocols (SAML, LDAP, OIDC, etc.).

Automation

• Hands-on experience with one or more scripting languages such as Python, PowerShell, JavaScript, etc.
• Hands-on experience with API calls and how to use scripting to automate programmatic access.

CI/CD - DevOps

• Hands-on experience with the CI/CD process; terminology and tooling used for it such as Jenkins, Repositories (GH, CSP-related, .. ), Ansible, Terraform etc.

Being the cybersecurity partner of choice, protecting our digital way of life.

All your information will be kept confidential according to EEO guidelines.