Salesforce Renewals Manager 

United States, Georgia, Atlanta 

239186691

Job Category

Job Details

RESPONSIBILITIES:

• Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust

• Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal

• Own, drive and manage the renewals process in collaboration with the account team

• Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive 'win' strategies for renewals

• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure

• Provide executive management with complete visibility to renewals and solicit executive involvement as required

• Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies

• Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting

• Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons

SKILLS/EXPERIENCE:

• 5+ years of demonstrated success in a Sales, Operations, Account Management

• Strong customer management and negotiation skills Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level .

• Strong process management, financial acumen, and ability to apply strict policies.

• Ability to react and adapt to potential rapid shifts in priorities and organizational policies

• Bachelor's Degree

DESIRED SKILLS/EXPERIENCE:

• Knowledge of salesforce.com product and platform features, capabilities, and best practices.

• Experience with an enterprise CRM or customer service application. Experience with salesforce.com a significant plus.

• Ability to manage transactions through every stage of the renewal cycle

• Experience negotiating complex multi-year services contracts

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Posting Statement

For Washington-based roles, the base salary hiring range for this position is $75,460 to $100,870. For Illinois based roles, the base salary hiring range for this position is $75,460 to $100,870.