Microsoft Customer Experience Engineering IC3 

Taiwan, Taoyuan City 

237541107

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering

OR equivalent experience.

6+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.

4+ years of Experience with being on-call and driving mitigation for mission critical incidents.

Technical Skills: Demonstrated hands-on experience with expertise in one or more of the following Cloud technologies:

• Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
• Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
• Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
• Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.

Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Technically Oriented

Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.

Relationship/Experience Management