Red hat Program Manager - Reporting Analyst 

Malaysia, Kuala Lumpur 

219942729

What will you do:

• Design, develop, and maintain comprehensive Salesforce reports to support day-to-day business operations and performance measurement

• Create advanced CRM Analytics (CRMA) reports and dashboards, providing detailed analysis to facilitate informed decision-making at global and regional levels

• Develop interactive and insightful Tableau dashboards that clearly visualize key performance metrics and trends

• Collaborate closely with stakeholders across various regions and functions to gather requirements and deliver tailored reporting solutions

• Provide analytical support and key data insights for Quarterly Business Reviews (QBRs), regional meetings, and ad-hoc reporting requests

• Ensure data accuracy, consistency, and timeliness across all reporting deliverables, maintaining the highest standards of quality

• Identify opportunities to streamline reporting processes, enhance efficiency, and drive continuous improvement within reporting and analytics practices

• Act as a trusted advisor to stakeholders, proactively identifying trends, insights, and recommendations based on data analysis

What will you bring:

• Bachelor’s degree in Business, Analytics, Information Systems, or a related field

• Minimum of 3-5 years experience in a reporting or analytics role, preferably within sales, marketing, or related operational teams

• Proven expertise in creating and managing Salesforce reports and dashboards

• Solid experience with CRM Analytics (CRMA), developing detailed analytical reports and insights

• Proficiency with Tableau or similar data visualization tools; demonstrated capability in creating intuitive and impactful dashboards

• Strong analytical and problem-solving skills, with an ability to interpret complex data and translate insights into actionable business recommendations

• Excellent communication and interpersonal skills, able to effectively engage with diverse, global stakeholder groups

• High level of attention to detail, accuracy, and commitment to delivering high-quality work under tight deadlines

• Ability to thrive in a fast-paced, agile environment, adapting swiftly to shifting priorities

• Familiarity with sales and marketing systems such as Outreach, Drift, Marketo, and other related platforms is an added advantage