Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business
Payments Risk and Compliance - ensuring safe and efficient payment processing
A Typical Day:
Champion the vision for a world-class guest payins experience and processing on the Payments Platform
Shape and execute a thoughtful, multi-year roadmap to make paying as seamless and delightful as staying at an Airbnb
Partner closely with talented teammates across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Platform, Product Marketing, and UX Design, aligning on goals and turning big ideas into reality
Craft clear product narratives, user stories, and requirements that keep teams inspired and focused
Launch experiments, define meaningful success metrics, and plan smooth rollouts that scale
Define, monitor and analyze KPIs that inform payment success & health
Lead the way in integrating partner products and services that elevate what platform intelligence and efficiency
Collaborate to build actionable playbooks for solving guest payment challenges and supporting our global community
Stay curious and connected to the latest in payments, bringing fresh ideas, best practices, and innovations to Airbnb
Your Expertise:
7+ years of product management experience, launching new payment methods or partner integrations across the payments ecosystem (including gateways, PSPs, networks, issuers, and acquirers)
Deep platform payments product management know-how, building flexible products that empower a range of business customers
Framework oriented thinker
Hands-on collaboration with engineers, developing use cases, building inspiring narratives, prioritizing features, and making thoughtful trade-offs between short-term and long-term bets
Proven ability to lead through influence, working cross-functionally with engineers, data scientists, finance, compliance, legal, and business partners
Clear, compelling storyteller, confident sharing both the “why” behind your vision and digging into the details when needed
Strong decision-making chops: skilled at prioritizing and navigating resource constraints to deliver maximum impact
Comfortable in a startup-like environment, embracing pace, change, and ambiguity with positivity and resilience
Highly data-driven, with robust analytical skills and a passion for using insights to drive great outcomes
Domain Experience:
Transaction Processing: Deep experience with real-time and batch processing, payment routing, and failover strategies across global PSPs