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Airbnb Product Manager Payments Platform 
United States 
193760548

Today

The Community You Will Join:

Our Payments product organization has 2 domains:

  • Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business
  • Payments Risk and Compliance - ensuring safe and efficient payment processing

A Typical Day:

  • Champion the vision for a world-class guest payins experience and processing on the Payments Platform
  • Shape and execute a thoughtful, multi-year roadmap to make paying as seamless and delightful as staying at an Airbnb
  • Partner closely with talented teammates across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Platform, Product Marketing, and UX Design, aligning on goals and turning big ideas into reality
  • Craft clear product narratives, user stories, and requirements that keep teams inspired and focused
  • Launch experiments, define meaningful success metrics, and plan smooth rollouts that scale
  • Define, monitor and analyze KPIs that inform payment success & health
  • Lead the way in integrating partner products and services that elevate what platform intelligence and efficiency
  • Collaborate to build actionable playbooks for solving guest payment challenges and supporting our global community
  • Stay curious and connected to the latest in payments, bringing fresh ideas, best practices, and innovations to Airbnb

Your Expertise:

  • 7+ years of product management experience, launching new payment methods or partner integrations across the payments ecosystem (including gateways, PSPs, networks, issuers, and acquirers)
  • Deep platform payments product management know-how, building flexible products that empower a range of business customers
  • Framework oriented thinker
  • Hands-on collaboration with engineers, developing use cases, building inspiring narratives, prioritizing features, and making thoughtful trade-offs between short-term and long-term bets
  • Proven ability to lead through influence, working cross-functionally with engineers, data scientists, finance, compliance, legal, and business partners
  • Clear, compelling storyteller, confident sharing both the “why” behind your vision and digging into the details when needed
  • Strong decision-making chops: skilled at prioritizing and navigating resource constraints to deliver maximum impact
  • Comfortable in a startup-like environment, embracing pace, change, and ambiguity with positivity and resilience
  • Highly data-driven, with robust analytical skills and a passion for using insights to drive great outcomes

Domain Experience:

  • Transaction Processing: Deep experience with real-time and batch processing, payment routing, and failover strategies across global PSPs
  • Transaction Orchestration: Experience managing Cardholder Initiated Transactions (CIT), Merchant Initiated Transactions (MIT), incremental/capture flows, partial authorizations, and scheduled billing and smart retries
  • Payment Retry & Optimization: Implementing intelligent retry logic, dynamic routing, and decline code analysis to maximize acceptance rates
  • Authentication: Experience implementing SCA and 3DS2
  • Partner tools: Experience leveraging network tools (e.g. Network Tokens, Account Updater) and PSP capabilities to drive approvals
  • Alternative Payment Methods: Integrating global/local payment rails (e.g., digital wallets, open banking, instant payments)
  • Settlement & Reconciliation: Experience with multi-currency settlement, reconciliation workflows, and chargeback handling
  • Payment UX: experience optimizing multi-device, multi-currency payment flows a plus
  • Knowledge and experience using collaborative tools and techniques of the trade (e.g. Airtable, SQL, Google Docs, Scrum, Agile, Figma, Invision)

How We'll Take Care of You:

Pay Range
$239,000 USD

Offices: United States