Wells Fargo Lead Technology Operations Analyst 

United States, Iowa, West Des Moines 

140522837

In this role, you will:

• Guide complex technology projects with broad impact for the business
• Act as key participant in the plan development for Technology Operations
• Analyze complex technical operations challenges which require in-depth evaluation
• Conduct research and create reports and presentations on findings
• Lead the development of process and operational improvements
• Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
• Ensure quality and security of the solutions and address remediation's as needed
• Champion continuous improvement, including devising new strategies and new opportunities
• Set performance standards for the team and ensure operations achieve or exceed performance metrics
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Make decisions based on the understanding of the requirements that influence projects
• Lead teams to meet deadlines and drive new initiatives
• Review, approve, and implement recommended changes to plans
• Collaborate and consult with employees to resolve initiatives and achieve technology directives
• Act as a mentor for individuals

Required Qualifications:

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of incident management experience

Desired Qualifications:

• 5+ years of experience in Merchant Services Technology
• 1.5+ years of experience with 3rdparty management (Application Management for third party vendor applications)
• Experienced in using monitoring tools such as Thousand Eyes, Grafana, Splunk, and AppDynamics to monitor and maintain system health and performance
• Knowledge in developing and maintaining Business Continuity Plans to ensure system resiliency and data protection
• Familiar with supporting and optimizing Dynamics 365 CRM applications to meet business needs
• Proficient in assisting with enterprise-level audit and control documentation to support compliance and organizational standards
• Adept at using SQL server for database-related tasks, including querying and data analysis
• Skilled in managing and automating workflows within Jira to improve efficiency and streamline operations

Job Expectations:

• Ability to work a hybrid schedule
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.