Capital One Manager HR Delivery 

United States, Virginia, Arlington 

128939185

Manager, HR Delivery

Capital One’s Enterprise HR organization is seeking a talented Operations Manager to help shape and drive our long term talent and performance management strategy for the company. In this role, you’ll lead the integration of our newest Talent & Performance Management tool from pilot to steady state. You’ll partner with Product, Design, and Tech leaders to create a seamless user experience for associates across our enterprise. You will provide analytics and thought leadership that shapes how we define, grow, and measure performance across the enterprise, now and into the future.

General Responsibilities:

• Deeply understand operational processes, identifying potential user pitfalls and painpoints, and developing processes to improve and support a seamless user experience

• Lead intent for project workstreams that span across multiple cross-functional teams

• Manage the delivery of work from others that report directly or indirectly

• Lead intent for user support and incident management for the newest talent & performance management tool

• Define and socialize the roadmap for cycle operational readiness for the newest talent & performance management tool

• Own critical in-cycle operational statistics & metrics (KPIs) reporting

• Partner with the Risk Lead to identify and develop control processes

• Improve Talent & Performance Management processes, tools, and resources -- streamlining as needed

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 5 years of experience in Operations, Process Management, or Project Management

Preferred Qualifications:

• Master’s Degree

• Process Management Professional Certification

• 1+ year of experience in Human Resources

• Experience with data protection, access management, and testing methodologies

• Proficiency in reporting and analyzing operational statistics and KPIs

• People Management

McLean, VA: $126,700 - $144,600 for HR Specialist Richmond, VA: $115,200 - $131,500 for HR SpecialistThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.