דרושים Merchant Payment Coe Team Lead ב-Uber ב-ארהב

More specifically, on the Merchant Finance team, you will support the efficient scaling of the commercial organization through financial reporting, analytics, and sales planning. You will leverage operational and financial data to deliver meaningful analysis that informs decisions across teams. You will work on things like:

1. Measuring ROI and optimizing Sales capital allocation
2. Driving GTM planning and sales quota setting
3. Developing analytics to guide strategic decisions for Sales leadership

What You’ll Do

• Financial & Operational Planning: Partner with company leaders to develop financial forecasts and operational goals
• Partner with the business: To apply business judgment and financial insights to assist with decision-making related to new initiatives, products, and business opportunities
• Sophisticated financial modeling: Break complex business problems down into components, and build models from scratch as well as improve existing models
• Strategic Thinking & Execution Excellence: Partner with your team to execute projects and operationalize our insights
• Be creative, adaptive, and eager to learn new technical skill sets

Basic Qualifications

• 6+ years of proven experience.
• BS/BA in Finance, Accounting, Economics or other relevant subjects.

Preferred Qualifications

• Basic knowledge of GAAP.
• Experience with enterprise-level financial planning systems, SQL, and/or statistical software packages is a plus!
• Prior financial and/or analytical experience, including FP&A, investment banking, management consulting, private equity, or operations.
• Outstanding analytical skills - standard methodologies are second-nature, your models are efficient, scalable, and intuitive
• Excellent communication and people skills - numbers are key, but a business is built with people.
• Self-starter - you will take initiative, be dedicated, set and drive toward goals.
• Ability to prioritize - we are consistently working on multiple projects at any given time, so we are looking for someone who is comfortable working in an ambiguous environment and has the ability to multitask optimally.
• Strong, team-oriented collaborator, with confidence and flexibility to perform in nimble, rapidly changing and growing environments, as well as build relationships and gain credibility.

For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

What the Candidate Will Do

1. Strategic Ownership: Proactively identify business needs and issues for Moto and UberGo. Prioritize projects for the team to define the best path to meet strategic objectives. Motivate the team by explaining the big-picture context and aligning their work with the broader company vision
2. Business Sense & Problem Solving: Translate insights from operational and financial metrics into strategy and action plans. You will identify the root cause of risks and opportunities and propose multiple practical solutions. You'll advise leadership on tough trade-offs and propose solutions that may involve several teams with a strong impact.
3. Team Leadership: Empower your team to implement, optimize, and scale core analyses and processes. You will be responsible for delegating tasks and responsibilities to appropriate team members
4. Product & Cross-functional Collaboration: Partner with global and local teams on high-impact and critical initiatives. You will maintain strong working relationships with partners across operations, marketing, customer support, product, policy, and legal to execute new product launches
5. Execution: Oversee the execution of local improvements to ensure market growth and reliability for low-fare products. Monitor metrics to ensure business performance and support decision-making with a strong analytical approach

Basic Qualifications

1. Data-Driven Mentality: You must be able to make strategic decisions based on data analysis and interpretation which includes having experience with data analysis and the ability to interpret and present data to various audiences
2. Communication: Demonstrated experience interpreting and presenting data in an engaging and comprehensive manner. You should be able to advocate for your team and ensure its voice is heard
3. Teamwork: A track record of promoting a team environment where individuals can communicate freely and contribute. You should be able to maintain healthy working relationships, even in disagreement, and actively seek out diverse opinions and feedback
4. Planning & Organization: The ability to plan complex, multi-faceted projects, defining timelines, deliverables, interdependencies, and resource allocation
5. Professional Experience: Five or more years of professional experience, with at least two years in a role that involved people management

Preferred Qualifications

1. Stakeholder management: Involving Public Policy, Legal, and Communication teams
2. Product Acceleration: Experience growing products from 1-100
3. Data analysis tools: SQL, Phyton, and visualization tools

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

This role demands a unique blend ofdata fluency and stakeholder leadership. The ideal candidate is as comfortable writing SQL queries and building models in BI tools as they are presenting go-to-market strategies to Regional General Managers and Sales leaders. You will design and run the global bookbuilding process, treating it like a product - scoping, testing, iterating, and scaling with rigor.

With global scope and high visibility, this role sits at the intersection of. You will shape how Uber for Business structures its sales engine, ensuring that our sales teams are positioned for success and that we maximize impact across our $700M+ and growing global portfolio.

Bookbuilding Strategy & Execution

• Own the global process for building and balancing seller books across regions, ensuring equitable account allocation and alignment with strategic priorities.
• Develop, test, and operationalize the queries, data sources, and logic that underpin bookbuilding

Data & Insights

• Leverage SQL, Python, and BI tools to design scalable models and insights for segmentation, territory design, and headcount planning.
• Synthesize complex data sets into actionable recommendations for sales leaders.

Stakeholder Management & GTM Alignment

• Partner with Regional General Managers, Country Managers, and Sales Leaders to align on bookbuilding strategy, segmentation adjustments, and headcount planning.
• Act as the trusted advisor on GTM strategy, presenting recommendations and driving alignment across leadership.

Change Management & Communication

• Lead global communication and change management for territory rebalancing and segmentation shifts.
• Drive adoption and clarity around changes, ensuring smooth transitions and minimal disruption to sellers.

Program & Process Management

• Manage bookbuilding like a product, creating a repeatable and transparent playbook for how books evolve each half.
• Run a scrum-like model for iteration and improvement, ensuring the process is hyper-organized and efficient.

Basic Qualifications

• 6+ years of experience in Sales Operations/Sales Strategy
• Advanced proficiency in SQL (query building and optimization) and hands-on experience with BI tools (e.g., Tableau, Looker, PowerBI).
• Strong proficiency with Python (data manipulation, automation, analytics workflows).
• Demonstrated program management experience — organized, detail-oriented, and process-driven.
• Bachelor’s degree in Business, Analytics, Economics, Computer Science, or related field.

• Experience in global Sales Operations or within a high-growth SaaS/B2B environment.
• Familiarity with Salesforce.com and sales data workflows.
• Proven ability to communicate complex ideas effectively across technical and non-technical stakeholders.
• Track record of driving organizational change and aligning cross-functional teams around new processes.
• Experience working in a marketplace or multi-sided platform environment.

What the Candidate Will Do

1. Manage team performance and drive results, guide adherence to policies
2. Lead, coach, mentor, and motivate employees
3. Partner with the Recruiting team on hiring
4. Lead improvements on support logic and processes
5. Address and resolve escalations or further escalate
6. Maintain stakeholder relationships
7. Drive accountability for policies and other guidelines
8. Execute root cause analysis action plans from escalations and agents’ performance
9. Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
10. Complete administrative and HR related tasks for the team

Basic Qualifications

• Some experience in retail, hospitality, or customer service in-person or contact center environment
• FOR INTERNALS: At least 1 year of informal leadership or SME experience
• FOR EXTERNALS: At least 1 year of people management experience
• Basic project management skills
• Proficiency in Google Suite
• Schedule flexibility for a 24/7 environment

Preferred Qualifications

• Supervisory or leadership experience—You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
• Maintain a positive, can-do demeanor and encourage others to do the same
• Excellent written and verbal communication skills
• Excellent interpersonal skills – You establish trust and effective working relationships with internal and external partners
• Strong time-management and organizational habits —You prioritize work effectively and drive multiple projects to completion at once

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

What the Candidate Will Need / Bonus Points

• Social Media - Ticket Handling
• Communicate with high-profile riders and influencers on social media and represent Uber’s support spirit
• Manage escalations from various internal teams i.e. IRT, ECR, Cross support, CEO Escalations, Stakeholder Escalation, escalations, provide language support, support Driver Escalation from BPOs and keep a sharp focus on HighPriority queue for critical safety escalations.
• Have the ability to handle safety-related escalations on social media with empathy and presence of mind while working with relevant teams internally to get them resolved on time
• Provide top-notch customer support through emails and phone calls alike for all of our audiences, if need be. We take pride in the fact that we treat riders and driver-partners as equals and we’d want you to be on the same page
• Help in improving processes and never shy away if you have to build a new process. We always optimize for better customer experience
• Identify patterns and help in making the support systems better as we scale
• Voice and speech capabilities
• Should be able to take calls and confidently interact with customers from any social background by effectively listening, understanding and speaking in English. Other regional languages are a plus
• RCA and deep dives
• Should have intermediate knowledge on Excel/Word/Slide to extract data, frame basic models and represent it on documents/slides
• Understand post virality, have the ability to monitor and control it
• Be able to report viral post trends so internal teams can take the right action in a timely manner
• Monitor the social media handles of Uber, which are essentially Twitter and Facebook with a dash of Instagram as well
• Have the expertise to communicate with celebrities who raise support tickets on social media (COEs, actors, sports personalities, journalists, writers, etc)\
• Insight generation
• Should be able to relate support opportunities with Uber’s business needs and hence identify process/policy insights from BAU activities
• Creative Responses
• Positive Engagement: Must be able to write positive appreciation-worth responses on social media to transform negative experiences into a positive one.
• Killer Response: Should be able to identify opportunities where we can write virality-worthy responses which get social media traction. In turn, leads to positive brand sentiments.
• Delighter Program:Should be inclined to engage with the Rider/drivers on Social, ideate a delighter, and execute it end to end to create positive stories on social media.
• Understanding Social Media platforms and metrics
• Should have acquired understanding about Social Media platforms and various metrics accepted globally. Should also be using these platforms to keep one updated about recent policies and features

- - - - Basic Qualifications ----

Graduate degree (Mass Communication Preferred)

Strong verbal and written communication skills

Willingness to work flexible shifts (including mornings, evenings, and weekends)

- - - - Preferred Qualifications ----

• Outstanding written and verbal communication skills with proven ability to write clear, concise, and accurate messages
• Demonstrate awareness of social media trends/developments and how those can be implemented to improve community engagement/customer service
• In-depth knowledge of and enthusiasm for social media Expertise and interest in social media best practices and a willingness to innovate
• Familiarity with Google Drive, especially Google Spreadsheet and Google Docs Ability to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently.
• Ability to stay calm under high-pressure situations

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

- - - - What the Candidate Will Do ----

1. Partner & refine long term vision for charter with Product Leadership along-with identification of New Opportunities on basis of evolving landscape of Global financial regulations, User Needs & External Platform/Industry Landscape.
2. Build & evolve core capabilities such as KYB (Know your Business), KYC (Know your customer), PRRM (Partner Risk Rating Model), Transaction Monitoring, etc.
3. Deeply understand the Regulatory Business Requirements collaborating with Compliance Officers, Legal, Payments and Operations teams and convert them into Product Requirements.
4. Define and prioritize a detailed product roadmap balancing Regulatory Needs, User(Spender/Earner) pain-points & Product/Business Growth.
5. Align Leadership & cross-org. product teams on Core problems and Influence cross-org. product roadmap collaborating with them for roadmap execution.
6. Collaborate with cross-functional teams including Engineering, Design, Data science, Data Engineering, ML, TPM, Compliance Operations & Business Operations to build & deliver high-impact products.
7. Lead the end-to-end product lifecycle from ideation/feature definition to launch and post-launch feedback & improvements.
8. Use data to make informed decisions, analyzing metrics to evaluate product performance and inform future iterations.
9. Communicate effectively with stakeholders at all levels, from Tech IC to senior leadership representing Team’s work, Impact and future Roadmap.
10. Serve as a SME on payment compliance in companywide forums & evangelize platform's capabilities and drive adoption across use-cases & company.

- - - - Basic Qualifications ----

1. Minimum of 6+ years of experience in product management and 10 years of total experience.
2. Ability to thrive in a fast-paced, ambiguous environment and manage multiple priorities effectively.
3. Proven track record of building and shipping successful products from ideation to launch.
4. You do whatever it takes to make your product and team successful - whether that means writing a PRD, doing User Acceptance Testing, Deep-dive with Engineering/Analytics, etc.
5. Bachelor’s degree in Computer Science or similar.
6. Master’s degree preferred but not required.

- - - - Preferred Qualifications ----

1. At least 5-7 years of experience in core payments, payment compliance, regulatory products with strong understanding of compliance Modules & Processes (e.g. AML/KYC, ODD, EDD, Screening, Transaction Monitoring, etc.)
2. Has built & managed Internal/B2B Platforms in Big Tech for Global needs & Scale.
3. Past experience working in related Banking/BigTech/Fintech products.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

Your primary mission will be to architect a world-class search ecosystem for all Uber employees. This requires a dual-pronged technical strategy: leading the in-house development of novel AI components while also conducting deep evaluations of cutting-edge third-party solutions. You will be the key technical decision-maker on when to build and when to integrate.

- - - - What the Candidate Will Do ----

1. Architect the Ecosystem: Design and own the technical vision for Uber's next-generation enterprise search platform, creating a cohesive strategy that integrates first-party AI models with best-in-class third-party technologies.
2. Lead AI Implementation: Drive the exploration and implementation of advanced AI capabilities. This includes architecting conversational interfaces, enabling multi-step reasoning, and bringing agentic AI functionalities to our users, whether through in-house development or strategic integration.
3. Make Critical Build-vs-Buy Decisions: Conduct deep technical evaluations of industry-leading AI solutions. You will own the process of vetting vendors, prototyping integrations, and providing clear recommendations to leadership.
4. Lead and Mentor: Lead a world-class team of software and machine learning engineers. Provide technical guidance, conduct architectural reviews, and foster a culture of innovation and engineering excellence.
5. Build and Integrate: Remain hands-on, writing production-quality code for critical custom components, integration layers, and core platform infrastructure.
6. Collaborate and Influence: Work closely with senior leadership, product managers, and stakeholders across the company to define the roadmap and ensure your team's work aligns with Uber's strategic goals.

- - - - Basic Qualifications ----

1. Bachelor's degree in Computer Science, Machine Learning, a related technical field, or equivalent practical experience.
2. 8+ years of professional experience in software engineering, with a proven track record of shipping complex.
3. Strong programming proficiency in Python and experience with systems programming languages (e.g., Go, Java, C++).
4. Significant experience in designing and building production systems leveraging machine learning, especially in Search, NLP, or Conversational AI.
5. 2+ years of experience in a formal or informal technical leadership role, including mentoring engineers and setting technical direction for a team.

- - - - Preferred Qualifications ----

1. Master's or PhD in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
2. Experience architecting systems that involve Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and vector databases.
3. Demonstrated experience making strategic build-vs-buy decisions and integrating large-scale third-party software or SaaS platforms into a complex enterprise environment.
4. Experience with the architecture of AI agentic systems or complex, multi-step LLM-powered workflows (either through building or integration).
5. Expertise with both traditional search technologies (e.g., Elasticsearch) and modern semantic search paradigms.
6. Excellent communication skills, with the ability to articulate complex technical trade-offs to diverse audiences and influence technical strategy at a senior level.
7. A strong product intuition and a passion for creating user-centric AI experiences that solve real-world problems.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .