דרושים Account Executive Td Equipment Finance ב-Td Bank ב-Canada, Montreal

Job Details

We’re there for our customers immediately following catastrophic events (e.g., fire, hail, tornado, heavy rains) to ensure they feel fully supported and their urgent needs are met. As a Claims Advisor, you’ll adjudicate claims while providing advice and support to customers and ensure they feel taken care of when it matters most.

Make an Impact:

• Investigate, negotiate and settle both Residential and Auto Catastrophe claims

• Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner

• Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed

• Follow up with customers on the status of the claim; provide ongoing feedback and support regarding cause of loss and completion of repairs

• When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations

• Collaborate with internal partners to ensure legendary customer experiences

• Leverage external vendors when appropriate, both approved and non-approved

• Ensure customer problems are carefully reconciled, escalating issues when necessary

Experience Growth:

• Actively participate in performance management processes

• Continue professional development with learning maps and external courses, as required

• Support other TD Insurance Business Lines during critical events and peak volumes. Partner Claims Teams may include:

  • Core Residential

  • Total Losses

  • Auto PD

  • Automobile & Residential Claims

Cultivate our Culture of Care:

• Share industry knowledge and expertise to advise colleagues on recommended services, support or resources for the customer

• Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner

• Participate fully as a member of a team and contribute to a positive working environment

Job Requirements

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

What You Need to Succeed

• Two or more years of claims adjusting experience preferred (experience with multiple lines of claims insurance considered an asset)

• Computer literacy; knowledge of Xactimate and the use of Xactanalys is an asset

• Excellent communication and customer service skills led by empathy and compassion

• Proven ability to negotiate win/win outcomes when reasonably possible

• Strong ability to review and investigate high-value claims related to catastrophic events such as natural disasters

• Excellent organization and time management skills with a demonstrated ability to support customers in a fast-paced, multifaceted environment

• Proven ability to manage change and help foster an environment open to change

• Dedicated to meeting or exceeding the expectations of internal and external clients

• Strong attendance track record with a positive impact on team cohesion

• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation or other relevant continuing education are preferred

• Provincial claims licensing may be required

• Bilingual (English and French) written and verbal skills are required for Quebec-based applicants and may be required for Atlantic-based applicants

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

Being There in the Moments That Matter- At TD Insurance, you can contribute to those moments that matter, moments when we work together to improve the lives of our clients.

Reporting to a Team Manager, Residential Claims, the Residential Field Claims Adjuster is responsible for handling residential claims where you will meet with clients to provide them guidance to facilitate the settlement of their claim. You will complete on-site inspections; scoping of the damages, assigning as required the appropriate contractor or supplier, and you will analyze the information gathered to determine coverage.

Responsibilities of the role include but are not limited to the following:

• Provides personal and legendary client service, ensuring timely follow-ups.

• Manages and settles residential claims in accordance with operational standards.

• Balances the needs of the client and those of the insurer when settling claims.

• Completes estimates and negotiates with contractors on residential repairs.

• Controls expenditures on all claim settlements.

• Assists and helps to develop internal and external colleagues.

• Industry accreditation and training on an ongoing basis is a requirement of the role.

Job Requirements

• You are focused on providing clients with the best possible experience.

• You have a thorough knowledge and understanding of home insurance policy coverage and claims adjudication.

• You have a thorough knowledge of residential constructionprocedures/restorationpractices and experience in handling structural building damage claims.

• You possess excellent verbal/written communication skills inboth French and English.

• You can exercise good judgement in the settlement of claims and have effective negotiation skills.

• You maintain a positive demeanor and foster team spirit, while demonstrating superior interpersonal and communication skills.

• You have sound problem-solving and analytical skills and excellent organization and time management skills.

• You must have a clear Drivers Abstract

• You possess strong typing and computer skills and are proficient withXactanalysis/Xactimate,Guidewire ClaimCenter and Microsoft Office.

• To be considered for this role, you must possess a valid AMF claims adjuster license.

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Job Description:

and corporate clients, as well as high-net worth clients and retail mutual funds.

Key Accountabilities

• Responsible for partnering with the Regional Vice President and co-managing an assigned territory of portfolio managers and investment advisors.
• Become an indispensable business partner by providing industry intelligence, business strategy and sound investment counsel.
• Executes on the business plan, meets activity targets and ensures an excellent customer experience.
• Develops new business and increases share of wallet within the region by proactively attracting, acquiring and retaining customers.
• Works collaboratively with internal partners to maximize distribution effectiveness and provide a seamless client experience.
• Works on investment strategy and portfolio construction analytics
• In-depth understanding of TDAM products and those of key competitors
• Upholds corporate and industry sales practices.

Skills & Experience Required

• University degree
• Preference given to industry accreditations (CFA, CIM, FCSI)
• 3+ years of industry sales experience
• In-depth knowledge of both asset management and wealth management industry
• Effective presentation and communication skills
• Strong interest in capital markets
• Excels in a sales environment
• Fully fluent in French(for Quebec Region)

**Please note the role requires to be in the office 4 days a week**

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

CUSTOMER

• Provide a high level of administrative support ensuring quality service and professionalism at every customer interaction
• Manage efficiently in a multi-tasked environment and ensure deadlines are met
• Apply appropriate due diligence ensuring accuracy in preparing and promptly completing all required supporting documentation (ie. reports, presentations, invoices,correspondence/communications,tables, charts, files, etc.)
• Schedule and organize meetings, including preparation and co-ordination by booking the facility, pre-mail, arranging required equipment, refreshments, etc., as required
• Maintain proficiency with softwareapplications/programsand/or department specific systems as required (ie. MS Office, Word, PowerPoint, Excel, Lotus Notes, etc.)
• Efficiently manage and promptly respond to all incoming enquiries/requests for information independently or re-direct to the appropriate person/area

SHAREHOLDER

• Ensure the optimal level of customer service and professionalism is provided

• Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, balance and process expense reports, schedule and organize meetings, manage calendars, create and maintain files, and perform other administrative assignments as required
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Prioritize and manage own workflow to ensure quality and efficiency (ie. meet deadlines; be flexible in adjusting to changing work priorities)
• Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
• Efficiently manageexpectations/concernsthrough strong communication skills, both verbal and written
• Take initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks

EMPLOYEE / TEAM

• Be an effective team player and flexible in adjusting to changing work priorities
• Participate fully as a member of the team and contribute to a positive work environment
• Keep others in the immediate team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Support the team by continuously developing knowledge in own area

BREADTH & DEPTH

• Reports to aTDBG Senior Vice President (SVP)and provides dedicated executive administrative support
• Senior level of administrative support and performs diverse range of tasks that involve a range of complexity
• Has autonomy and some discretion to make decisions within well-defined parameters
• Role may also be involved with the administration of sensitive and/or confidential material requiring discretion

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Job Description:

Department Overview:

Job Description:

The Account Executive is responsible to:Lead a go-to-market strategy in order to further develop an assigned database, prospect and convert new relationships and maximize lead generation;• Comfort reaching stretch objectives within the assigned territory;
• Negotiate and structure equipment finance and leasing transactions to ensure they meet the client and TDEF's requirements;
• Manage originated transactions wing-to-wing including quoting, credit submission, documentation and funding;
• Understand TDEF’s value proposition by industry segment and customer profile.
• Manage the existing portfolio, ensuring customer service expectations are met and assisting the risk team with any distressed accounts;
• Have the financial acumen to be able to read and analyze financial statements and structure a value-added deal for the client within reasonable risk tolerances at an appropriate return;
• Work collaboratively with credit, Capital Markets and legal teams through the various stages of each transaction.

Job Requirements :

Bachelor's degree in Commerce/Business;

• 4+ years of sales development and/or customer relationship management experience;

• Proven ability to thrive in a fast paced, collaborative, team-driven environment;
• Superior Business development skills;
• Possesses considerable initiative and ability to build relationships;
• Demonstrates a commitment to being customer-centric by ensuring a legendary service is provided during every customer interaction to maximize retention and growth;
• Current knowledge of equipment finance and leasing industry.
• Excellent analytical skills & In-depth knowledge of Financing and Accounting;
• Ability to excel at administration and be exceptionally well organized;
• Bilingual –French/English; (QuebecOnly)• 4+ years of related experiences in the financial industry or equipment financing;
• CFA, CA, CMA or MBA - Finance Program;
• Knowledge of financial accounting and taxation

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

PRIMARY PURPOSE OF THE JOB

• Identify, investigate, and mitigate instances of suspected insurance fraud to protect the organization from financial losses while ensuring compliance with regulatory and legal standard.

• This role involves leading comprehensive investigations into complex fraud cases, gathering and analyzing evidence, and collaborating with internal teams and external entities such as law enforcement and regulatory agencies.

• The Senior Investigator plays a critical role in maintaining the integrity of the claims process by detecting fraudulent activity, preventing future occurrences, and ensuring that legitimate claims are processed efficiently and accurately.

Customer

• Make recommendations for enhancements that will create or enhance fraud detection techniques that mitigate exposure without sacrificing the customer experience.

• Conduct comprehensive investigations into suspected fraudulent claims to protect the organization and ensure fairness to all customers, including those filing legitimate claims.

• Collect, analyze, and preserve evidence in compliance with legal standards, ensuring all findings support accurate claim resolutions.

• Maintain a focus on minimizing fraudulent activities without causing undue delays or burdens on legitimate claimants.

• Communicate investigation outcomes clearly and professionally to internal and external customers, such as claimants, policyholders, and legal representatives.

• Provide updates to claimants and relevant stakeholders during investigations, ensuring transparency and alignment with customer service standards.

• Act as a steward of trust by identifying and addressing fraudulent activity that could compromise the integrity of the claims process, thereby safeguarding the interests of honest customers.

• Ensure compliance with legal, regulatory, and ethical standards in all investigative actions to protect the organization’s reputation and maintain customer confidence.

• Prioritize timely investigations to ensure legitimate claims are resolved quickly and efficiently without unnecessary delays for policyholders.

• Balance investigative thoroughness with service excellence to achieve outcomes that are fair and just for all customers.

• Handle all customer and claim information with the utmost confidentiality and in compliance with privacy laws and organizational policies.

• Safeguard sensitive information to protect customers from further harm or risk associated with fraud.

Shareholder

• Prioritize and manage own workload to meet SLA requirements for service and productivity.

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.

• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area.

• Understand and apply operating policies and procedures.

• Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients.

• Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations.

• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies.

• Complete investigations – report / escalate risk issues or process gaps identified.

• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency.

• Ensure necessary due diligence to support the accuracy of all transactions / activities.

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

• Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.

• Participate in personal performance management and development activities, including cross training within own team.

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce.

• Act as a brand champion for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH

• Serves as a subject matter expert in operational function and performs end to end activities, may serve as knowledge and process expert to others.

• Requires advanced understanding of a range of product and services, processes, procedures, systems and concepts within their own area of specialty and integration points with related areas.

• Applies advances knowledge of business drivers, processes, and customers to coordinate with other related areas to improve efficiency and deliver results.

• Manages ambiguity, and applies judgement to identify, troubleshoot and resolve ongoing business and operational issues.

• Interprets and administers policies, adopts and implements business process improvements.

• Impacts the quality, efficiency and ongoing operations of one or multiple units.

• May represents as a project lead on projects / initiatives and/or at meetings across the organization.

• Reports to a Group Manager.

Job Requirements

• 5+ years of relevant experience.

• CIP preferred.

• Claims adjustment (in personal-lines) license issued by l'Autorité des marchés financiers (AMF)

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.