Td Bank TD Insurance Bilingual Fre/Eng Auto Claims Advisor 

Canada, Quebec 

45766221

Pointe Claire, Quebec, CanadaTD Insurance

49,050 $/ $49,050 - 73,600 $/ $73,600 CAD

Job Details

We’re there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need.

What You'll Do

You'll represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start tofinish.

Make an Impact:

• Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy

• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims

• Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle

• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio

• Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)

Experience Growth:

• Research coverage scenarios and apply this knowledge to customer claim files

• Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables

Cultivate our Culture of Care:

• Be available to greet and welcome customers as they arrive at TD Auto Centres

• Every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement

• Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries

• Participate as a member of the team and contribute to a positive work environment

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset

• Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients

• Superior time management skills and thrives in a fast-paced environment with competing priorities

• Proven ability to negotiate positive outcomes when reasonably possible

• Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener

• Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports

• Demonstrated support for company process improvements

• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred

• Provincial claims licensing may be required

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.