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Td Bank TD Insurance Bilingual Fre/Eng Auto Claims Advisor Canada, Quebec 45766221
Job Details
We’re there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need.
What You'll Do
You'll represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start tofinish.
Make an Impact:
Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy
Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle
Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)
Experience Growth:
Research coverage scenarios and apply this knowledge to customer claim files
Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables
Cultivate our Culture of Care:
Be available to greet and welcome customers as they arrive at TD Auto Centres
Every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement
Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries
Participate as a member of the team and contribute to a positive work environment
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset
Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
Superior time management skills and thrives in a fast-paced environment with competing priorities
Proven ability to negotiate positive outcomes when reasonably possible
Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener
Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
Demonstrated support for company process improvements
Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred
Provincial claims licensing may be required
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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