דרושים Director Technical Marketing Engineering ב-Palo Alto ב-ארהב

Being the cybersecurity partner of choice, protecting our digital way of life.

This role is required to be in office at either our Santa Clara, Reston, Plano or New York offices. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Your Career

This involves:

• Building bold, sharp positioning and driving Go-to-Market (GTM) programs to ensure the successful launch and adoption of our new TI services.

• Amplifying our elite threat intelligence research to establish Unit 42 as the ultimate thought leader in the industry.

Your Impact

• The work you do will directly reinforce Unit 42’s reputation and drive tangible business results across Palo Alto Networks. Your key responsibilities will include:

• Service Launch & GTM Leadership: Spearhead the launch of new Threat Intelligence services – planning the release, managing messaging, positioning, collateral development, and driving the product launch.

• Thought Leadership & Content: Build strong, sharp product marketing content, including blogs, reports, videos, and presentations, focused on the Unit 42 Threat Intelligence services and research.

  • Partner with our threat research team to communicate clear and powerful messages to establish and differentiate Unit 42 as the ultimate thought leader in the industry.

  • Work closely with other Unit 42 teams to contribute to annual research reports that generate awareness and thought leadership and drive conversations about the threat landscape.

• Market & Competitive Intelligence: Track the threat intelligence market and competitive landscape in collaboration with product, marketing, and sales leadership.

• Campaigns & Awareness Support: Launching campaigns & programs – creating content for digital media, websites, and customer presentations to create awareness, demand, and engagement.

• Sales Enablement & Portfolio Differentiation: Enabling sales teams to understand the value proposition and key differentiators—creating and delivering presentations at internal sales events on how Unit 42 differentiates the portfolio across all Palo Alto Networks offerings.

• Analyst Engagement: Leading the analyst engagements and presentations to drive awareness and get an outside-in perspective.

Your Experience

• 8+ years of product marketing experience , ideally with 5+ years in cybersecurity.

• Experience with developing and leading innovative GTM programs to drive customer adoption is strongly preferred.

• Deep understanding of the Threat Intelligence and security consulting markets.

• Comfortable with creating and delivering presentations in a range of environments, from industry conferences to customer briefings.

• Demonstrated record of working cross-functionally to drive sales, demand generation, and overall organization and business success.

• Strong written communication is necessary to develop extremely simple and clear messaging, collateral, tools and content for clients, partners & sales.

• Experience and innovative energy to champion successful market and competitive disruption initiatives.

• Bachelor’s degree required. Technical degree or equivalent background or equivalent military experience is desirable.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $193,000 - $230,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
• Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• US Government DoD Active Top Secret Clearance or higher.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Background in cybersecurity or enterprise IT preferred.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

*** The person in this role can be based in Chicago, St. Louis, Austin or Santa Clara California

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• The person in this role will be pivotal in contributing to our market leadership and revenue growth by helping to build our North American partner and ecosystem as a key channel for demand generation and customer acquisition. You will achieve this by:

• Managing multi-million dollar pipeline delivery through the effective execution of highly targeted, integrated marketing campaigns within our diverse partner ecosystem.

• Contribute to the strategic direction of NAM partner marketing, acting as a key partner and trusted advisor to partner sales leadership, and translating high-level business objectives into impactful, measurable marketing plans.

• Cultivating a high-performing team of marketing professionals, fostering a culture of innovation, creativity, and accountability that consistently delivers exceptional results.

• Optimizing allocated marketing budgets, leveraging a data-driven approach to ensure maximum ROI and continuous improvement across all partner marketing initiatives.

• Ensure seamless collaboration and brand consistency across regional teams, amplifying our message and market presence through our critical cloud service provider (CSP, Global systems Integrators (GSIs), Traditional distributors) and ISV alliances.

Your Experience

• 8+ years of demonstrated success leading marketing teams for a tech company - including managing a direct team, working with key stakeholders, events marketing, partners/vendors and cross-functional teams.

• Experience in generating new and innovative approaches to problems and challenging the status quo and is constantly looking for ways to change the game.

• Demonstrated success acting as the business partner to partner sales leadership, navigating change in times of ambiguity

• Deep and wide knowledge and relationships within the technology partner/ecosystem space

• Solid experience inclusively communicating to ensure diversity of voice is heard, considered, and enabled while empowering others to do the same.

• Proven experience consistently delivering on expectations and getting the job done.

• Ability to understand and translate the big picture for your team in an inspiring way. Able to identify tactical opportunities and risks through strong business acumen and analysis of key performance trends.

• Proven track record striving for excellence, both personally and across the teams you've led

• Proven ability to plan, organize, and schedule in an efficient, productive manner with a focus on key priorities.

• Deep, hands-on understanding of funnel metrics and proven ability to take action to continuously improve conversion at each stage of the funnel, ultimately resulting in increased marketing-sourced pipeline and bookings.

• Ability to develop people: Coaches people in their current roles to improve performance and prepares them for future roles.

• Ability to set goals, drive team performance and excellence: Gives clear direction and goal-setting that is aligned to business priorities and outcomes, disciplined at measuring performance against.

• KPIs and rewards/recognizes people for excellence.

• Willingness to travel as required, approximately 30%, for the role.

• Bachelor's degree or master’s degree in business, marketing, or technology is preferre d.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $238,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Responsible for complete software development process including requirement analysis, design, development, deployment, and support

• Collaborate with other cross functional teams in order to create tight integrations of product features and infrastructure

• Write clean, testable, readable, scalable and maintainable code that scales and performs well for thousands of customers

• Participate actively and be a factor to design and development discussions

• Identify areas for improvement within the team and actively push for positive change through new initiatives or optimizations

• Ability to troubleshoot issues in production environment and continuously improve the code and process to reduce the impact

Your Experience

• 7+ years of solid experience in programming, design and development

• Extensive hands-on (expert level) programming skills in Golang and Python

• Extensive experience working on public cloud platforms like GCP and AWS, with good understanding of cloud networking, IAM roles and policies, and experience using cloud native services like pubsub, cloud storage and Big Query

• Exposure to CI/CD pipelines and tooling such as Gitlab, etc.

• Experience in delivering application performance monitoring visualizations with any of the following - Grafana / ELK / Cloud monitoring.

• In depth understanding of DNS protocols, extensions, DNS resolution infrastructure and ecosystem.

• Knowledge of Networking and Routing protocols like BGP, TCP/IP, HTTPS, SSL/TLS, etc

• M.S./B.S. degree in Computer Science or Electrical Engineering

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between: $185,000 - $210,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy.

• Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options.

• Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value.

• Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues and becoming a Subject Matter Expert over time.

• Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback.

• Advocate for customers internally to influence product roadmap, service improvements, and best practices.

• Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers

• Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement. Identify renewal risks and work with internal teams to remediate.

• Identify risks to customers achieving their business goals and collaborate with account teams to build mitigation plans or escalate as needed.

Your Experience

• 4+ years of relevant experience in customer success, consulting, post-sales technical account management, or similar roles, with experience in cybersecurity

• Proven experience building and executing customer engagement programs in an evolving organization.

• Strong consulting and project management skills, with a track record of acting as a trusted advisor to drive business value.

• Experience managing escalations, balancing customer expectations, and negotiating successful resolutions.

• Highly data-driven, with a focus on metrics, process adherence, and continuous improvement.

• Ability to drive consistent engagement processes across a portfolio of customers.

• Excellent communication and interpersonal skills to build relationships with technical and non-technical stakeholders.

• Team player with high integrity, accountability, and a customer-first mindset.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $110,800 - $179,200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Partner with Sales, Legal, FP&A, and Sales Operations on non-standard contract reviews to determine revenue impact and provide recommendations to maximize revenue and other key financial metrics

• Support monthly closing activities including, but not limited to, reviewing non-routine revenue transactions, performing accounting assessments, preparing accurate journal entries, and documenting revenue conclusions

• Monitor revenue inbox to respond timely and appropriately to business requests

• Research, resolve, and operationalize complex and non-routine revenue accounting transactions

• Identify actionable insights and suggest recommendations to address issues and improve accounting processes/efficiencies

• Create accounting policy for new product introductions in partnership with the Product and IT organizations

• Participate in and/or lead projects and initiatives with cross functional impacts

• Ensure compliance with SOX 404 key controls

• Assist with external audits and special projects as needed

Your Experience

• Bachelor’s Degree in Accounting, Finance, or related field or equivalent military experience

• Minimum of 8+ years of related work experience with 6+ years of Technical Revenue experience

• Prior Public Accounting experience with regards to Revenue (ASC 606) preferred

• CPA or equivalent a plus

• SAP, SFDC, Big Query and accounting operations experience a plus

• Advanced knowledge of Microsoft Office (Excel and PowerPoint) and Google Sheets

• Experienced in writing complex technical revenue accounting position papers

• Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details

• Team player and effective communicator with all levels of management and cross functional organizations.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $192000 - $264500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This is a role for a leader who brings clarity to complexity, elevates teams, and navigates change with confidence. You’ll set the tone for delivery excellence across the region while contributing directly to global strategy.

Leadership & Customer Strategy

• Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution
• Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes
• Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations
• Represent NAM in global forums, advocating for customer insights and regional needs

People & Team Development

• Build, develop, and mentor a high-performing technical organization
• Create a culture grounded in accountability, continuous learning, and operational excellence
• Coach teams through complex customer situations, rapid change, and new delivery models
• Foster a culture of people performance management and accountability

Operational & Business Outcomes

• Maintain strong utilization, backlog health, and delivery predictability
• Optimize resource mix across FTEs and contractors to maximize agility and cost efficiency
• Reduce Time to Value and Time to Deploy by strengthening deployment and adoption practices
• Contribute to service sales growth through scalable, outcome-driven offerings
• Sustain strong relationships with subcontractors and partners to support delivery at scale
• Meet global margin targets through efficient, high-quality execution

Innovation & Delivery Excellence

• Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency
• Standardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service health
• Ensure effective execution of global and theatre-level programs, adapting them for NAM where needed

Your Experience

• 10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment
• 5+ years leading regional or multi-regional teams with direct and matrixed reporting lines
• Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT
• Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with industry leading security platforms strongly preferred
• Experience supporting cyber security programs for large US Federal Government customers
• Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives
• Experience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizations
• Experience leading large scale teams exceeding 100+ FTEs and Contractor staff
• Strong communicator who can influence across technical and non-technical teams
• Skilled at building trust, developing talent, and guiding teams through ambiguity
• Balanced, thoughtful decision-maker in escalation and complex customer situations
• Highly collaborative, with a track record of driving alignment and continuous improvement
• Industry recognized security credentials, e.g. CISSP, CRISC
• Bachelor’s degree required; Master’s/MBA preferred; equivalent military experience considered
• Willingness to travel 20–30% within NAM and occasionally globally

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $270,000-315,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.