דרושים Software Engineer Test ב-Nice ב-Bolivia, Cochabamba

The Data team drives the core data structures for the CX - ACD(Automatic Call Distributor) reporting systems. This team focuses on ensuring the Data Lake and Data Warehousing systems contain the necessary data and structures via a multitude of methods. This includes ETL jobs, SQL procs, refinery code, data streams and anything that helps ensure the “big data” component of our system. Team members get to become extremely knowledgeable on all the core data components and work directly with our reporting teams to ensure we always have the most up to date calculations and data algorithms. Any developer looking for opportunities to drive “big data” decisions or for a team that invests in new technologies then this is the team for you.

How will you make an impact?

1. Be passionate about quality and driven to accomplish the company’s goals.
2. Execute a complete test strategy for assigned products and features including verification of functional, performance, security and scalability requirements
3. Create automated scripts using automation tools such as .Net/C#, Snowflake, DB, SQL, and ETL Jobs
4. Participate in new feature planning and estimating sessions.
5. Execute test plans and test cases based on business requirements and functional specifications focusing on acceptance criteria.
6. Communicate QA results, risks and project status to the team as well as other stakeholders.
7. Follow the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated.
8. Analyze testing results to enhance future test plans and scenarios (including metrics and benchmarks to gauge improvement).
9. Continuous improvement of regression tests.
10. Identify log, track and report bugs and advocate for those bugs.

Have you got what it takes?

• BS in Computer Science, or equivalent work experience
• 3+ years of experience as software engineer or automation QA engineer.
• Knowledge of QA practices and policies
• Experience with .Net/C#
• Experience with AWS
• Experience with Snowflake, DB , SQL, and ETL Jobs
• 5+ years of experience in software testing and quality assurance
• Experience with testing automation tools
• Experience writing SQL statements
• Understanding of the following types of testing: Functional, Usability, Load, Stress, Negative, E2E, smoke, Integration, Data validation, Performance, Regression and Automated testing
• Possess organizational and time management skills
• Possess communication skills

Bonus experience:

• Ability to work independently and self-manage projects
• Programming or scripting experience
• Automated testing experience
• DevOps experience
• CI/CD experience
• Cloud experience, AWS preferred
• Experience with contact server technologies

What are the technologies we use?

• Jira / Confluence
• AWS (Kinesis, S3, SQS)
• REST APIs
• GitHub
• TFS
• C# .NET
• Visual Studio
• Gatling
• Jenkins
• SQL
• Snowflake
• DB
• ETL Jobs

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

Key Responsibilities:

1. Software Development:
1. Write, test, and maintain code for the CXone Expert Knowledge Management Platform.
2. Implement features and fix bugs based on requirements and business priorities.
2. System Design:
3. Collaborate with DevOps, Sr Engineers, and Architects to design high-performance and scalable software applications Testing and Debugging:
1. Develop comprehensive unit, integration, and system tests to ensure quality.
2. Identify, troubleshoot, and fix software defects.
4. Collaboration:
1. Work with cross-functional teams, including product managers, UI/UX designers, and other engineers.
2. Participate in code reviews and provide constructive feedback.
5. Documentation:
1. Create technical documentation for reference and reporting.
2. Maintain software and system documentation.
6. Research and Innovation:
1. Stay updated on emerging technologies and industry trends.
2. Implement best practices to improve efficiency and scalability.

How will you make an impact?

• Designing, developing, testing, and maintaining software systems and applications following Agile SDLC standards and best practices.
• Applying engineering principles to solve challenging problems.
• Creating efficient, scalable, and maintainable software solutions.
• Determining solution feasibility by evaluating and analyzing business requirements
• Generating technical solution write-ups while collaborating with Senior Engineers and Architects.
• Implementing new features according to the requirements and acceptance criteria.

Skills and Qualifications:

1. Technical Skills:

• 3-5 years of experience as a software engineer building applications in C#.NET.
• Experience with Front-end Development using web standards, HTML, JavaScript, and CSS.
• Knowledge of databases (SQL, NoSQL) and cloud platforms like AWS or Azure.
• Experience with unit testing and test frameworks like Selenium and Playwright.
• Working knowledge with PHP.
• Working knowledge of REST APIs and network programming.
• Comfortable working in an Agile Scrum based software development environment.
• Comfortable working with remote team members across time zones.
• Comfortable working with AWS cloud infrastructure.

1. Problem-Solving Skills:

• Strong analytical and troubleshooting abilities.
• Ability to debug complex systems effectively.

1. Soft Skills:

• Good communication and teamwork abilities.
• Time management and adaptability to handle deadlines and evolving priorities.

What are the technologies and tools we use?

• AWS Services (e.g. IAM, SNS/SQS, CloudFront, DynamoDB, Lambda, CloudFormation, …)
• JavaScript tools, such as gulp and yarn
• Node.js
• CSS
• HAProxy
• PHP
• REST APIs
• GitHub
• C#.NET
• AmazonAurora
• Amazon RDS/MySql database
• Docker and Kubernetes (AWS EKS, ECS/Fargate)
• Snowflake data warehouse
• Looker for business intelligence
• ElasticSearch/OpenSearch
• Continuous Integration/Continuous Deployment (CI/CD) using Jenkins
• Visual Studio, Rider, or VS Code on Windows, Mac, or Linux

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

Location: Cochabamba, Bolivia

As a, you’ll be at the forefront of managing and enhancing our Cloud Infrastructure and CI/CD pipelines.
You’ll have a direct impact on the performance and reliability of our applications by optimizing the way we build, deploy, and manage them.

How will you make an impact?

• Cloud Infrastructure Management: Lead the design, implementation, and maintenance of scalable, highly available, and cost-efficient cloud infrastructure on AWS.
• Infrastructure as Code (IaC): Champion the use of CloudFormation and Terraform to provision and manage infrastructure resources in a secure, repeatable, and automated manner.
• Containerization & Orchestration: Oversee the deployment, scaling, and management of containerized applications, ensuring optimal performance and fault tolerance.
• CI/CD Pipeline Development: Own and continuously enhance the CI/CD pipeline, leveraging tools like Jenkins, GitHub Actions, to automate build, test, and deployment workflows.
• Version Control & Collaboration: Manage source code and collaborate efficiently using Git, ensuring best practices and streamlined workflows across teams.
• Scripting & Automation: Develop advanced automation scripts in Python, Groovy, Shell, and JavaScript to improve system efficiency, eliminate manual tasks, and automate complex workflows.
• Monitoring & Logging: Design and implement robust monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, ELK) to ensure system health and performance, proactively identifying and resolving issues.
• Collaboration: Collaborate with R&D teams (developers, architects, and product managers) to ensure smooth integration and continuous delivery of new features and updates.
• Security: Lead the implementation of security best practices, ensuring compliance with internal and external standards, and driving improvements in infrastructure and application security.

Have you got what it takes?

• Experience: 3+ years of hands-on experience in DevOps or a related field, with a proven track record in managing cloud infrastructure and CI/CD pipelines at scale.
• Cloud Platforms: In-depth experience with AWS services and a strong understanding of cloud security, cost management, and best practices.
• IaC Tools: Strong experience with CloudFormation and Terraform for provisioning and managing infrastructure. AWS CDK experience is a plus.
• Containerization & Orchestration: Expertise in containerization technologies such as Docker and orchestration platforms like EKS/ECS.
• CI/CD: Advanced hands-on experience with Jenkins, GitHub Actions, with a deep understanding of pipeline design, optimization, and troubleshooting.
• Scripting & Automation: Advanced proficiency in scripting languages such as Python, Groovy, Shell, and JavaScript, with a focus on automating infrastructure management and application deployment.
• Monitoring & Logging: Experience implementing robust monitoring and logging solutions (e.g., Prometheus, Grafana, ELK stack) to ensure real-time visibility into system performance and health.
• Strong communication skills with fluency in English, and the ability to effectively collaborate with global teams, providing technical insights and clear documentation.

The Voltron team is focused on enhancing scalability and performance within the NICE CXone platform. Their primary goal is to enable a high volume of simultaneous contacts and agents on a single tenant. To achieve this, they are implementing a tactical solution that involves creating multiple VC pairs to distribute workload, developing pre-agent and outbound service solutions, and utilizing distributed caching mechanisms. Despite the complexity and increased testing and monitoring requirements, Voltron serves as a temporary measure to enable scale while trading off certain challenges. The team is also working on containerizing the scripting engine, improving agent state management, and integrating various microservices to optimize performance and maintainability.

How will you make an impact?

1. Work as a member of an agile team to enhance and improve software.
2. Design and present projects to improve current process and overall platform.
3. Code and test projects.
4. Create automation to ensure quality.
5. Deliver high quality, sustainable, maintainable code.
6. Manage time effectively working on one or more concurrent projects.
7. Attend meetings and training as required.
8. Leads team or mentors other developers as needed.
9. Provides critical technical capabilities to the team and evangelizes those skills to others.
10. Functions as a Technical or Team Lead as needed.
11. Follow established department procedures, policies, and processes.

Have you got what it takes?

• BS in Computer Science, or equivalent work experience

• 6+ years experience in software development
• Well established technical problem-solving skills.
• Experience with C#, .NET, SQL
• Experience working in a CI/CD Environment
• Experience with AWS
• Excellent communication skills
• Excellent decision-making skills
• Working knowledge of unit testing
• Working knowledge of common design patterns
• Working knowledge of object oriented software design
• Team Player
• Desire to work in a fast-paced environment

Bonus Experience:

• Experience with Mongo or Dynamo DB (or equivalent DB system)
• Experience with Rest
• Experience with Jira
• Experience with automation/testing tools
• Experience with/knowledge of agile development processes
• Experience(s) as a technical or team lead or equivalent experience

What are the technologies we use?

• Jira / Confluence
• AWS (DynamoDB, CloudWatch, SQS)
• REST APIs
• GitHub
• TFS
• C# .NET
• Visual Studio
• Jenkins
• SQL

How will you make an impact?

• Work with product management team to define new architectural requirements and designs.
• Drive strong collaboration between Development teams, Product Management and Quality Assurance.
• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure.
• Communicate concerns, achievements or challenges related to architecture in an effective and professional manner.
• Drive technical decisions, problem solving and coordinate multiple projects execution.
• Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards.
• Foster a strong teamwork environment and create passion and energy within the team.
• Be an active participant in the development leadership team ensuring corporate success.
• Represents self and department with professionalism and competence.
• Follow the company Code of Ethics, policies and procedures.

Required:

• BS in Computer Science, or equivalent work experience
• 7+ years of software development experience
• Experience architecting systems for performance and scalability
• Expertise in designing applications using relational and/or non-relational databases
• Working knowledge of CI/CD
• Experience with AWS and EKS
• Experience developing RESTful web services
• Excellent problem-solving abilities and innovative thinking
• Excellent decision-making skills
• Working knowledge of design patterns
• Strong communication skills
• Strong quality orientation
• Must possess strong organizational and time management skills

Bonus Experience:

• MS in Computer Science
• 5+ years of technical leadership
• Experience as a technical or team leader, or equivalent experience
• Experience with JIRA, Confluence, or other project management tools
• Experience with Kafka / MSK
• Working knowledge of Agile development processes

On this team, not only will you be working with other fantastic engineers, and you will also be working with our flagship Studio development tool and will have a chance to dig into next‑generation work including AI.

How will you make an impact?

• Evaluate & implement: Design scalable, secure, and maintainable solutions aligned with business goals.
• Code quality & reviews: Conduct code reviews to ensure quality, consistency, and adherence to coding standards.
• Troubleshoot & support: Quickly and effectively resolve intricate issues in both production and development environments.
• Security best practices: Understand and apply security best practices in coding and deployment.
• CI/CD & automation: Understand Continuous Integration/Continuous Deployment practices and drive automation improvements.
• Innovation: Research, recommend, and integrate new technologies and practices.
• Own and mentor: Mentor and coach junior engineers, evangelizing best practices in quality and automation design, as well as defect‑prevention strategies.
• Define QA strategy & metrics: Develop and track key QA metrics (e.g. test coverage, defect leakage rate, automation coverage) and shape the automation roadmap by evaluating, selecting, and rolling out new frameworks or tools.
• Drive cross‑functional quality: Partner closely with Product, DevOps, Support, and Security teams to continuously expand test coverage, streamline release pipelines, and embed quality gates across our CI/CD processes.

Have you got what it takes?

• Bachelor’s degree in computer science, Engineering, or equivalent practical experience
• 3+ years of experience in modern software development
• Proficient in at least one backend language (e.g., C#, Go) with a strong understanding of object‑oriented programming
• Comfortable working with relational databases and writing effective SQL queries
• Experience designing and developing user stories from planning through deployment
• Able to write both unit and functional automated tests as part of delivering high‑quality code
• Familiar with a test automation framework such as Playwright, Cypress, or equivalent
• Strong understanding of version control systems (Git, Bitbucket, or similar)
• Experience participating in code reviews, including reviewing automated tests for completeness and accuracy
• Familiarity with agile methodologies and collaborative sprint workflows
• Clear and concise communicator, comfortable discussing implementation details and testing strategies with peers

Bonus Qualifications:

• ISTQB Foundation Level (or equivalent) certification (preferred)
• Experience with cloud technologies (AWS preferred)
• Exposure to CI/CD pipelines and automation
• Experience supporting production applications and troubleshooting defects
• Prior experience in environments where developers own full delivery, including test automation and validation
• Familiarity with Playwright + TypeScript stack
• Comfort with reviewing acceptance criteria and converting them into robust test strategies

What are the technologies we use?

• GitHub and GitHub Actions
• GitHub Copilot AI
• AWS (e.g., IAM, SNS/SQS, DynamoDB, Lambda, CloudFormation, SQL, DynamoDB…)
• Go, C#
• JavaScript and build tools
• Angular
• Jenkins
• Playwright
• Cypress
• REST APIs
• Microservice Architecture
• .NET
• Docker and Kubernetes (AWS EKS)
• Continuous Integration/Continuous Deployment (CI/CD)

How will you make an impact?

• Work as a member of an agile team to enhance and improve software.
• Design and present projects to improve current process and overall platform.
• Code and test projects.
• Create automation to ensure quality.
• Deliver high quality, sustainable, maintainable code.
• Manage time effectively working on one or more concurrent projects.
• Attend meetings and training as required.
• Works with system analysts and product management for the successful completion of a project.
• Leads team or mentors other developers as needed.
• Provides critical technical capabilities to the team and evangelizes those skills to others.
• Functions as a Technical or Team Lead as needed.

Follow established department procedures, policies, and processes

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• 3+ years experience in software development
• Well established technical problem-solving skills.
• Experience with C#, .NET, SQL
• Experience building and maintaining AWS based microservices
• Excellent communication skills
• Excellent decision-making skills Working knowledge of unit testing

• Familiar with a test automation framework such as Playwright, Cypress, or equivalent

• Working knowledge of common design patterns
• Working knowledge of object oriented software design

• Strong understanding of version control systems (Git, Bitbucket, or similar)
• Clear and concise communicator, comfortable discussing implementation details and testing strategies with peers

What are the technologies we use?

• GitHub and GitHub Actions
• GitHub Copilot AI
• C# and .NET
• SQL
• REST APIs
• Microservice Architecture
• AWS (e.g. IAM, SNS/SQS, DynamoDB, Lambda, CloudFormation, SQL, Dynamo DB…)
• Jenkins
• Docker and Kubernetes (AWS EKS)
• Continuous Integration/Continuous Deployment (CI/CD)

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits