דרושים Senior Manager - Hr Business Partner Manila ב-Netflix ב-Philippines, Manila

A successful candidate will be ready to give improvement suggestions and very passionate, self-motivated, proactive, quick-thinking, flexible, able to pivot when necessary, thorough and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and an unwavering attention to detail at all times. This is a demanding and fast moving position that requires someone who is a proactive and positive thinker, and able to exercise good judgment and communication.

What You’ll Do:

• Deliver a five-star service experience: Act as the first point of contact for employees, guests, vendors, and interview candidates, ensuring all interactions reflect Netflix’s high standards for service, professionalism, and hospitality.

• Support workplace operations: Build and maintain vendor relationships to ensure top-tier service, handle purchase orders, and oversee inventory of office supplies, swag, and front-of-house materials, ensuring nothing essential is ever out of stock.

• Be a part of EH&S (Environment, Health & Safety) and ERT (Emergency Response Team) and act as Fire Warden/Emergency POC.Some on call availability, flexible schedule for off hours/emergency support

• Keep communication flowing: Monitor and respond to inquiries on employee-facing platforms such as Slack, addressing questions and concerns efficiently while maintaining a helpful, approachable tone.

• Maintain high workplace standards: Conduct regular site walkthroughs to ensure the workplace is clean, safe, and aesthetically aligned with Netflix’s culture. Identify and address health, safety, or maintenance issues proactively.

• Execute memorable events: Collaborate with internal partners and external vendors to coordinate and facilitate employee events, ensuring smooth operations and a positive stakeholder experience.

• Promote sustainability initiatives: Partner with vendors and internal teams to implement and improve sustainability efforts in workplace operations, driving eco-friendly practices across the office.

• Create and refine playbooks: Develop and maintain detailed workplace playbooks to document processes, ensuring clarity and consistency for the team and enabling operational excellence.

• Support cross-functional collaboration: Partner with teams across and outside of Enterprise Operations to execute key projects, improve processes, and meet shared objectives.

• Contribute to workplace aesthetics: Work with the Workplace Operations team to ensure office aesthetics meet Netflix’s standards, creating an environment that’s welcoming, inspiring, and aligned with our brand.

• Be agile and proactive: Provide support for ad-hoc projects and initiatives, from workplace pilots to employee engagement efforts, always staying flexible and focused on delivering exceptional results.

• Oversee the food & beverage program to ensure that the program is designed to fuel creativity, collaboration, and connection.

• Develop and oversee all Preventative Maintenance Program and look after the all office equipment are functioning properly.

Who You Are:

• Experience: 3-5 years in facilities, workplace operations, and hospitality, ideally in a fast-paced, dynamic environment. Entertainment or Media experience is a plus.

• Technical Skills: Proficiency in Google Workspace (Docs, Sheets, Slides) and Slack; experience with project management and ticketing tools such as Asana, Zendesk, or similar platforms.

• Relationship-Building: Proven ability to build and maintain positive relationships with team members, cross-functional partners, and external stakeholders, fostering collaboration and trust.

• Operational Excellence: Proactive and self-motivated, with a strong focus on delivering exceptional results and driving continuous improvement.

• Communication: Strong written and verbal communication skills, capable of conveying information clearly, concisely, and with confidence to a variety of audiences.

• Problem Solving: Exceptional problem-solving abilities, with a willingness to take calculated risks, think creatively, and offer innovative solutions.

• Organization and Multitasking: Adept at managing multiple priorities in a high-energy, creative environment. Demonstrates strong attention to detail, excellent organizational skills, and the ability to meet deadlines under pressure.

• Flexibility: A positive, adaptable attitude and the willingness to work outside standard office hours when needed to support operations or events.

• Culture: A clear understanding of and commitment to embracing Netflix’s unique culture of freedom and responsibility, while contributing to a collaborative and high-performing environment.

• Ability to be discreet and maintain confidential information

• Location & Availability: This is a full-time, on-site role based in Manila, Philippines. Candidates must be available to work in person and comfortable working flexible hours, including early morning/late evenings and weekends, as needed.

Responsibilities

• Exceptional at leading the implementation of strategic talent initiatives across a variety of disciplines: culture building, organizational development, talent management, and inclusion and diversity. You are interested and experienced in thinking strategically while having a proven ability and interest in hands-on work and execution.

• A dynamic and thoughtful leader with a collaborative and influential leadership style, the ability to inspire others into action, and to think creatively about solutions. Your business leaders trust your judgment and seek your perspective.

• Experienced in developing highly effective leaders who build strong teams, leading with empathy, and unlocking the capabilities of a global, diverse workforce. You are a strong Ally and understand how to lead change toward a culture of inclusion.

• Passionate about and experienced with leading through change and navigating ambiguity, while maintaining operational excellence. Comfortable working autonomously and able to demonstrate proactivity in identifying and addressing potential challenges before they become problems.

• Adept at exploring and analyzing data to identify insights and opportunities for business impact, using data to drive business decisions and tell a compelling story that influences stakeholders.

• A self-starter who is comfortable in both the details and strategy, demonstrating curiosity about the business and organization overall with a desire to uplevel the partnership with the teams they support.

• A great communicator who can share context effectively and bring clarity to messages.

Qualifications

• Minimum of 12 years on progressive human resources experience working in dynamic environments, must have robust HR Business Partner experience and proven ability and interest to be hands-on. .

• A background or knowledge in the shared service industry and ability to lead the team is also a plus.

• Strategic thinking and business acumen with the ability to translate business strategy into actionable talent solutions.

• Demonstrated learning agility and adaptability.

• Demonstrated stakeholder management and influencing skills - especially with senior leaders.

• Track record of thriving in a high-performance culture with strong resilience.

• Proven coaching, communication, and leadership skills, setting an example of excellence.

• Analytical skills with experience in using data to drive decision-making.

• Expertise in change management, capable of navigating complex and ambiguous situations.

• Cultural sensitivity and experience in working within a diverse, multicultural environment.

• Good understanding and experience in Philippines Labor Law

• Fluency in English is required

Netflix Culture Ambassador

• Be a Netflix Culture Ambassador for the team and Managing cultural updates and discussions with the team

• Focus on talent development, team building, and training.

• Develop team members through coaching and feedback results

• Be the first point of contact for daily guidance on process queries/clarifications

• Conduct daily huddles & 1:1 with the team

• Evaluate team performance and set goals for the team using KPIs/SLAs

• Manage staff leaves, coverage and overtime along with training, and performance evaluations. All areas noted here should be a regular topic of discussion with the Manila AP Manager and the APAC regional leader

• Oversee invoice processing (high volumes of invoices daily) by the team members.

• Monitor invoice processing SLAs and conduct analysis for tickets that exceed SLA thresholds

• Prepare metrics and review them with AP Manila Manager and Regional AP leaders

• Manage AP procedures and ensure compliance with AP & SOX Controls

• Review daily metrics and track employee performance, SLA, and daily activities

• Regular alignment with the APAC Regional lead to ensure the KPIs and SLAs are reasonable

• Identify areas of inefficiencies and training opportunities

• Review and monitor AP aging and resolve aged invoices/credits

• Research and resolve invoice discrepancies effectively

• Ensure compliance with internal controls and financial deadlines

• Assist with internal/external audit reviews and ensure compliance with SOX guidelines

• Support the Invoice Resolution team in year-end 1099s and 1096s reviews

• Support the team in monthly AP close activities

• Identify opportunities for process improvement, standardization

• Discuss with leadership on appropriate policies, procedures and internal controls.

• Assist with special projects, including system upgrades and standardizing SOPs

• Evaluate invoice quality based on a metrics-driven approach and develop a training plan based on identified gaps in partnership with the appropriate AP Regional Leader

• Regional Leader’s Support & Liaison

• Experienced people manager at a global company preferably in a shared services environment.

• Demonstrates ability to manage a multi-faceted dynamic and talented team in a fast-paced environment

• Understanding of U.S. and International GAAP Accounting Principles

• Able to maintain a high level of accuracy in reviewing and auditing Invoice and Payment transactions that comply with AP Controls and SOX Compliances

• Customer-oriented person who focuses on best-in-class communication and attention to detail and conflict resolution

• Excellent written and verbal communication skills

• Proficient in Excel and ERP systems (Workday experience a plus)

• Experience using ticketing tools like FreshDesk or Zendesk a plus

• A forward-looking thinker who can articulate the need for and implement process improvements

• Understanding of SOX compliance rules and guidelines

• Fluent in English, proficient in other languages a plus

• Accounting or Finance background

• 8+ years of relevant experience

• 3+ years of People Management experience

• Degree in a relevant field of study

Key responsibilities:

• Team Leadership: Lead, mentor, and develop a team of Asset Provisioning and Data Analysts, fostering a collaborative and high-performance work environment.

• Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of asset provisioning and data management activities.

• Compliance Oversight: Ensure all asset provisioning activities comply with organizational policies, industry standards, and regulatory requirements.

• Reporting and Analysis: Oversee the generation and analysis of regular reports on asset usage, license compliance, and provisioning activities, providing insights and recommendations to senior management.

• Budget Management: Manage the budget for asset provisioning and data analysis activities, ensuring cost-effective allocation of resources.

• Stakeholder Collaboration: Collaborate with cross-functional teams, including IT, procurement, and vendor management, to ensure seamless asset provisioning and deployment.

• Vendor Coordination:Work closely with software vendors to manage license renewals, negotiate contracts, and resolve any issues related to software provisioning or licensing.

• Inventory Management:Maintain accurate records of software assets, licenses, and provisioning activities in asset management systems or databases.

Qualifications:

Experience

• 4+ years of experience in software asset management, software provisioning, asset data analysis, or a related role
• 2+ years of management experience in a software asset management, software provisioning, asset data analysis, or a related role
• Experience with software license management tools and asset management systems

Skills

• Strong understanding of software licensing models and compliance requirements
• Excellent organizational skills with a keen attention to detail
• Proficient in using IT service management (ITSM) tools and software provisioning platforms(e.g., ServiceNow, Zylo, Flexera, etc.)
• Strong analytical and problem-solving abilities
• Effective communication skills, both written and verbal
• Ability to work independently and as part of a team
• Certifications:Relevant certifications in software asset management (e.g., CSAM, ITIL) are a plus

• You will provide in-depth analysis or specialization for complex or escalated HR inquiries, concerns, and cases. Some examples include local Onboarding and Benefits support, Payroll, Leaves of Absence, and Stock Options Program.

• You will be responsible for delivering service at key moments in the employee’s lifecycle, such as new hire orientation, exit logistics support, and international transfers.

• Collaborate with the Global Talent Operations Centers (GTOC) to provide guidance, solutions, and specialized insights to establish standardized services throughout the organization, all while adhering to employment laws and regulations. GTOCs are our employee’s first point of contact, and we expect the Generalist to partner with them in the overall service delivery

• Design, build, and stabilize new HR process frameworks, assessing their suitability for transition to the Global Talent Operations Team through detailed intake and stabilization

• Update and create Work Instructions and Job Aids for our Global Talent Operations Team to facilitate efficient service delivery. Develop and maintain documentation for Tier 2 services

• Collaborate with internal partner teams (e.g., Payroll, Benefits, Mobility) to enhance knowledge management and process improvement across service delivery centers

• Lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams

• Develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks

• Take an active role in compliance initiatives, adapting to varying compliance requirements across regions

• Drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights

• Leverage data and metrics to develop insights that can further enhance our service delivery

• Exemplify the Netflix Culture Memo values, fostering collaboration and supporting the Talent Operations Team

• Strong understanding of employment and labor laws (primarily Philippines and the rest of Southeast Asia - Thailand, Singapore, among others), balancing compliance with flexibility and efficiency

• Ability to comprehend complex processes and apply them effectively to unique scenarios

• Skilled in simplifying complex concepts and implementing process improvements that enhance operational scalability.

• Effective problem-solving skills, offering sustainable and scalable solutions even in challenging situations

• Comfortable working both independently and collaboratively in a fast-paced, project-oriented environment

• Familiarity with Project Management principles and Agile methodologies

• Strong negotiation skills to work with partner teams, establishing clear responsibilities and alignment

• Proficiency in knowledge management, creating user-friendly work instructions, and educating others on processes

• Data-driven mindset, capable of leveraging and analyzing data to inform decisions and strategies

• Excellent analytical skills to translate data into impactful insights and recommendations

• Bachelor's degree in HR, Business, or related field (or equivalent work experience)

• 6+ years of experience in HR Operations, HR Shared Services, or similar roles

• Proven track record of successfully managing complex processes, projects, and initiatives

• Strong grasp of employment laws and regulations in the Philippines and other countries in Southeast Asia (SEA)

• Understanding of data analysis tools and techniques

• Exceptional communication and interpersonal skills

• Relevant HR certifications are a plus

• Must be amenable to working hybrid (2-3 times onsite per week) in our office in Makati

Responsibilities:

• Transition Planning and Execution: Develop, implement, and manage comprehensive transition plans for new services and changes. Coordinate with cross-functional teams to ensure timely and efficient execution of transition activities. Maintain a robust governance framework to ensure adherence to timelines and deliverables.

• Risk Management: Identify potential risks and issues related to transitions and develop proactive mitigation strategies.

• Knowledge Transfer and Training: Organize training sessions and knowledge transfer activities to ensure Service Delivery teams are fully prepared to support changes to existing workflows or new services. This includes ensuring that all processes are thoroughly documented and easy to understand.

• Stakeholder Engagement: Foster strong collaboration with key stakeholders to understand their needs, educate them on the transition process, address any concerns, and ensure alignment and support for successful transition outcomes.

• Process Improvement: Continuously identify opportunities for process improvements during transitions and implement best practices to enhance service delivery efficiency and effectiveness.

• Communication and Performance Monitoring: Ensure clear, concise, and timely communication with all stakeholders about transition plans, progress, updates, and any changes. Gather data on Service Delivery performance and transition progress, and share findings and recommendations.

Qualifications:

• At least 5 years of proven experience in HR service delivery, transition management, or a related role

• Familiarity with Service Center technologies, such as ticket management, knowledge management, dashboards, and so on. If you have experience with Workday and/or Zendesk, that's a plus!

• Strong organizational and project management skills

• Excellent communication and interpersonal skills

• Ability to work collaboratively with cross-functional teams

• Detail-oriented with strong analytical and problem-solving abilities

• Amenable to work in a hybrid setup

• Flexibility in schedule to accommodate meetings across multiple time zones