Netflix Regional Employee Services Generalist HR Operations 

Philippines, Manila 

17496889

You will provide in-depth analysis or specialization for complex or escalated HR inquiries, concerns, and cases. Some examples include local Onboarding and Benefits support, Payroll, Leaves of Absence, and Stock Options Program.

You will be responsible for delivering service at key moments in the employee’s lifecycle, such as new hire orientation, exit logistics support, and international transfers.

Collaborate with the Global Talent Operations Centers (GTOC) to provide guidance, solutions, and specialized insights to establish standardized services throughout the organization, all while adhering to employment laws and regulations. GTOCs are our employee’s first point of contact, and we expect the Generalist to partner with them in the overall service delivery

Design, build, and stabilize new HR process frameworks, assessing their suitability for transition to the Global Talent Operations Team through detailed intake and stabilization

Update and create Work Instructions and Job Aids for our Global Talent Operations Team to facilitate efficient service delivery. Develop and maintain documentation for Tier 2 services

Collaborate with internal partner teams (e.g., Payroll, Benefits, Mobility) to enhance knowledge management and process improvement across service delivery centers

Lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams

Develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks

Take an active role in compliance initiatives, adapting to varying compliance requirements across regions

Drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights

Leverage data and metrics to develop insights that can further enhance our service delivery

Exemplify the Netflix Culture Memo values, fostering collaboration and supporting the Talent Operations Team

Strong understanding of employment and labor laws (primarily Philippines and the rest of Southeast Asia - Thailand, Singapore, among others), balancing compliance with flexibility and efficiency

Ability to comprehend complex processes and apply them effectively to unique scenarios

Skilled in simplifying complex concepts and implementing process improvements that enhance operational scalability.

Effective problem-solving skills, offering sustainable and scalable solutions even in challenging situations

Comfortable working both independently and collaboratively in a fast-paced, project-oriented environment

Familiarity with Project Management principles and Agile methodologies

Strong negotiation skills to work with partner teams, establishing clear responsibilities and alignment

Proficiency in knowledge management, creating user-friendly work instructions, and educating others on processes

Data-driven mindset, capable of leveraging and analyzing data to inform decisions and strategies

Excellent analytical skills to translate data into impactful insights and recommendations

Bachelor's degree in HR, Business, or related field (or equivalent work experience)

6+ years of experience in HR Operations, HR Shared Services, or similar roles

Proven track record of successfully managing complex processes, projects, and initiatives

Strong grasp of employment laws and regulations in the Philippines and other countries in Southeast Asia (SEA)

Understanding of data analysis tools and techniques

Exceptional communication and interpersonal skills

Relevant HR certifications are a plus

Must be amenable to working hybrid (2-3 times onsite per week) in our office in Makati