דרושים Senior Staff Engineer Server Networking & Observability ב-Mongodb ב-United States, New York

• Product Strategy and Ownership: Drive the complete lifecycle of the product, from defining vision and strategy to roadmap creation and execution; Align product direction with business priorities, IT architecture, and stakeholder needs; Define the "art of the possible," balancing quick wins with long-term improvements, and advocate for strategic innovation in data products
• Requirements Gathering and Use Case Definition: Partner closely with stakeholders, including analysts, engineers, and product managers, to collect and document detailed business requirements; Interview diverse personas to determine use cases, user stories, and actionable solutions, ensuring stakeholder pain points are accurately captured
• Stakeholder Collaboration and Advocacy: Serve as the voice of the user, gathering feedback and championing their needs; Develop and maintain strong partnerships across business units, engineering teams, and executive leadership. Provide clarity and transparency to the business on product progress, prioritization decisions, and roadblocks
• Agile Product Management: Lead and drive agile ceremonies, from backlog grooming to sprint planning and retrospectives; Collaborate closely with technical teams to ensure timely and high-quality product delivery; Balance addressing tech debt while driving innovation and new feature development in sprints
• Enablement and Long-Term Discoverability: Build user-friendly documentation and guides to drive product adoption and longevity; Communicate complex concepts in a manner easily understood across multiple audiences, ensuring discoverability and literacy of data products
• Performance and Market Analysis: Define measurable product outcomes and success metrics. Continuously analyze data signals to inform innovation, roadmap prioritization, and product delivery; Conduct market research to stay up-to-date with industry trends and guide strategic direction for products and the Internal Data Platform
• Product Marketing & Adoption: Announce product features and datasets through effective product marketing strategies and evangelization efforts, driving adoption across MongoDB teams; Re-launch features as needed to invigorate usage and showcase core capabilities
• Change Management: Partner with change management and training teams to promote adoption of features and capabilities; Communicate product changes effectively and track KPI metrics for success

• Experience: 5+ years of experience in product management, preferably in data products, or equivalent work experience with a proven ability to define product scope and collaborate with technical teams to deliver impactful solutions
• Strategic Thinking: Demonstrated ability to align product roadmaps with business priorities, operational needs, and technical feasibility. Skilled at making trade-off decisions between scope, resources, and timelines
• Stakeholder Empathy: Strong stakeholder-focused mindset, with a track record of understanding pain points, building partnerships, and translating insights into actionable requirements and solutions
• Technical Strength: Deep understanding of data engineering, analytics, and UX fundamentals. Experience working with analysts, data scientists, engineers, product managers, and operators, with the ability to step into their shoes and anticipate their needs
• Agility in Execution: Proficient in leading agile teams and ceremonies, managing technical dependencies, and driving continuous improvement of product processes and user experiences
• Effective Communication: Exceptional written and verbal communication skills, enabling collaboration across diverse company audiences, both technical and non-technical
• Growth Mindset: Adaptable, eager to take on challenges beyond the defined scope, highly organized, and detail-oriented to ensure thorough execution and delivery
• Outcome-focused Approach: Strong focus on measurable product outcomes and iterative improvement, with the ability to define and monitor success metrics
• Educational Background: B.Sc. in Computer Science or a related field preferred, or equivalent work experience in technology and product domains

• Data Analytics Expertise: Experience with BI, data engineering, or analytics tools; enjoys digging into data for insights, progress validation, and new opportunities
• Market Awareness: Keeps up-to-date with market trends in databases, data science, and software development, influencing product strategies accordingly
• User Enablement: Skilled in creating guides, documentation, and onboarding materials for stakeholders, driving long-term stakeholder productivity
• Evangelization Passion: Demonstrates enthusiasm for promoting, re-launching, and driving adoption of products, datasets, and features
• Metadata Management Knowledge: Understands the importance of metadata creation and documentation for long-term discoverability and literacy of data products

• 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

The MongoDB Product Security organization works with software engineers to design, implement, and operate systems in a manner that protects customer data. It is a multidisciplinary team that covers product, software, cloud, infrastructure, and operational security concerns. The team does the following:

• Build a developer driven security program where there is tight integration with engineering artifacts, process, and tooling.
• Use software architecture and coding patterns to reduce the impact of security issues.

Be security subject matter experts for our tech stack and products.

• You will take ownership, define strategy, and drive improvement for parts of our program such as fuzzing, threat modeling, secrets management, or container security
• Advocate for and lead complex security projects from inception through completion
• Drive architecture, patterns, and processes across Server Engineering that make security the easiest path
• Partner closely with engineering teams to design and implement security controls across our software and systems
• Research and POC new attacks against our systems. Plan and perform product security assessments including architecture review threat modeling, code review, pen testing and general security consulting to proactively build security controls
• Serve as a security subject matter expert for software security and architecture
• Educate the engineering org on security through CTFs, lunch-and-learns, and one-on-one mentorship

• 3 years of experience in application security, software security, or product security
• Demonstrated experience in C++ programming, performing security assessments on low-level codebases, and implementing remediation strategies for memory-related security flaws such as buffer overflows and memory leaks
• Scripting experience and ability to contribute code back to our environments
• Comfortable leading threat modeling and being a security ambassador to other engineering teams
• Communicate complex technical issues in a simple manner that builds trust with a variety of audiences
• A strong sense of ownership and delivery
• Can facilitate a conversation rather than dominate it
• Skilled at providing collaborative, actionable feedback, not just a list of flaws

• Subject matter expertise in database security, or data security
• Knowledge of database engines, database internals, or applied cryptography
• Experience contributing or partnering with security researchers to identify vulnerabilities that eventually are published CVEs or administrative responsibilities of a CNA

• Seeing projects through from conception to completion in order to deliver new services or capabilities for the team
• Establishing yourself as a go-to person for discussing security topics

• Lead in-depth analyses of Technical Services’ business processes, pricing models, and deal structures, including the mechanics of complex transactions; develop strategic insights and solutions that support business scaling and profitability goals
• Collaborate closely with FP&A to integrate financial and budget considerations into headcount planning and resource allocation for Technical Services, aligning operational initiatives with broader fiscal objectives
• Facilitate and drive strategic alignment with executive stakeholders, incorporating FP&A insights and objectives
• Partner with cross-functional leadership to assess and influence corporate initiatives' impact on Technical Services; develop readiness plans and restructuring proposals to support sustainable business growth
• Architect robust data pipelines in collaboration with Data Analysis, Engineering, and Architecture teams, ensuring the standardization, quality, and precision of data needed for sophisticated business analytics
• Consult with stakeholders to define strategic data and reporting needs; design advanced dashboards that enable stakeholders to self-serve critical insights for planning performance evaluations and initiative assessments
• Strengthening team capabilities in FP&A analysis, deal mechanics evaluation, and cross-functional collaboration

• 10+ years of hands-on analytics and business reporting experience (or 5+ years of experience with MBA or equivalent degree), ideally within or partnering with customer-facing organizations
• Skilled in cleaning, transforming, and integrating data through programmatic methods like Python and SQL, with a demonstrated ability to support advanced FP&A models and planning tools
• Extensive understanding of complex sales processes, SaaS subscriptions, and deal mechanics with proven skills in employing data analysis techniques to inform high-level executive decisions
• Proven experience working with senior management and effectively presenting to executive leadership, particularly concerning FP&A strategies, headcount forecasting, and strategic deal structuring
• Ability to extract and communicate actionable insights from diverse data sets, driving recommendations and strategic planning discussions
• Demonstrated interest and experience in scoping and building data sets and data products leveraging artificial intelligence technologies / models"
• Expert in creating dynamic, user-centric dashboards and analytical tools in Tableau that facilitate strategic decision-making and resource planning
• Exceptional communication skills, capable of translating intricate technical concepts into clear, actionable strategies for varied business audiences
• Advanced ability to prioritize strategic initiatives, manage conflicting demands in high-stakes environments, and meet critical deadlines
• Committed to fostering collaborative, innovative, and inclusive environments, actively driving professional growth and acumen within the team
• Extensive experience with Technical Support businesses/products and familiarity with product management processes is a major advantage

• Design and build the infrastructure for a global cloud service that comprises hundreds of thousands of MongoDB clusters, processes a billion metrics per day, and replicates tens of billions of database writes to our backup service
• Design, implement, and troubleshoot the automation and monitoring of services that seamlessly spans the globe - including several cloud providers
• Become an expert in infrastructure performance, helping us optimize from the application level all the way through the firmware
• Build for resilience. Our goal is that nobody’s pager goes off, ever. Are we there yet? No. Are we really close? Very. While we work on that - participate in a weekly on-call rotation
• Improve our infrastructure capabilities, optimizing for cost, simplicity, and maintainability

• 3+ years of experience running a mission critical service at scale in a Linux environment
• Firm grasp of at least one modern programming language, beyond basic scripting
• Familiarity with web and network protocols and standards (HTTP, TLS, DNS, etc)
• Bachelor’s degree in Computer Science or equivalent experience
• Experience writing automation tools & eagerness to "automate all the things"

• Experience building large applications from scratch, complete with CI/CD infrastructure
• Experience in networking, security, hardware or OS performance tuning
• Experience with at least one of the major cloud providers (Amazon Web Services, Google Compute, Microsoft Azure)
• Experience managing kubernetes clusters or some other container orchestration infrastructure
• Experience with observability of large scale distributed systems

• Skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.)
• Fond of chasing down tough problems in a distributed systems environment
• Cool under pressure - has wrangled production crises, and secretly finds this a little fun
• Experienced with Linux, and able to correlate application performance problems with underlying hardware limits
• Comfortable working across the stack of a modern web application
• Always striving to expand their knowledge
• Curious, collaborative and intellectually honest

• Work closely with product teams, considering the user’s perspective while helping the team achieve success
• Collaborate with team members over best practices and core concepts
• Hold yourself accountable to your actions, maintaining the balance between accomplishing goals with research & development
• Own and adhere to them in your work
• Stay up to date with best practices in web engineering

A Senior Software Engineer will be successful in this role when they:

• Are open, honest and willing to contribute and collaborate with others
• Develop confidence in finding their way across the platform
• Can take responsibility for the planning and execution of a major feature, representing Engineering when working with Product and Design
• Are willing to learn and contribute to all parts of the stack
• Are resolute in their approach to problem solving, balancing the needs of their team with the willingness to get to the bottom of issues

• Proactively prospect, identify, qualify and develop a sales pipeline through our Global/Regional System Integrators and ISV partners
• Work with our Sales team to close business to meet and exceed monthly, quarterly and annual bookings objectives
• Recruit and build strong and effective partner relationships, resulting in growth opportunities
• Manage Partners at an Area level but loop back to Global team
• Interlock with Global Pillar teams for backup and support
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• BA/BS required
• 12+ years of field experience in a partner facing role for a fast-paced and competitive market with a focus on new business generation
• 8+ years of quota-carrying experience generating pipeline and selling through Global/Regional System Integrators and ISV in a heavy sales matrix model
• Demonstrated ability to articulate the business value of complex enterprise technology
• A track record of overachievement and hitting assigned targets
• Skilled in building business champions and running a complex sales process
• Previous sales methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, devops and open source technology a plus
• Driven and competitive: Possess a strong desire to be successful
• Skilled in managing time and resources; sound approach to qualifying opportunities
• Possess aptitude to learn quickly and establish credibility, High EQ and self-awareness
• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products

Req ID - 425473