דרושים Transactions Specialist Ii - Retirement Services Operations ב-גיי פי מורגן ב-ארהב
JPMorgan Servicing & Operations Product Manager- Payments - Vice Pres... United States, Florida, Tampa
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Assist in developing and communicating the product vision and strategy for Merchant Services Servicing and Operations.
- Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
- Collaborate with internal teams regarding servicing tool related inquiries and feedback.
- Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
- Assist in conducting analysis and market research to identify opportunities for automation.
- Monitor product performance and user feedback to support continuous improvement and innovation.
- Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Bachelor’s degree in Business, Computer Science, or a related field.
- 5+ years of experience in product management or a related field, preferably in the financial services or fintech industry.
- Basic understanding of merchant services.
- Demonstrated ability to support the launch and management of software products.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
- Ability to thrive in a fast-paced, dynamic environment.
- Demonstrated prior experience working in a highly matrixed, complex organization
משרות נוספות שיכולות לעניין אותך
JPMorgan Site Reliability Engineer II- Physical Security Technology United States, New Jersey, Jersey City
Job responsibilities
Assist in the deployment and configuration of Genetec Security Center on Windows servers, ensuring successful implementation and integration of security systems.
Provide first-level technical support to end-users, troubleshoot issues related to Genetec Security Center, and offer recommendations on best practices.
Recognize and eliminate toil through systems engineering or automation, and implement observability patterns to improve service level indicators, objectives monitoring, and alerting solutions.
Collaborate with senior IT staff and participate in training sessions to improve knowledge and skills related to Genetec Security Center and other IT systems.
Monitor system performance and availability of core Genetec Security Center services, ensuring optimal transparency and analysis.
Document and maintain accurate records of system configurations, changes, and support requests, ensuring clear communication and organization.
Package Genetec Security Center software for client and server installs, and provide on-call support as needed to address urgent issues.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 2+ years applied experience.
2+ years’ experience working with Genetec Security Center, including configuring federations, and experience with installing and upgrading Genetec Security Center software while managing Windows patching.
Familiarity with observability practices such as white and black box monitoring, service level objective alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
Possession of Genetec Security Center Omnicast certification and a good understanding of network protocols and security principles.
Experience working with third-party applications deployed on Windows Server environments and the ability to work with SQL Server, including running queries.
Strong problem-solving skills and attention to detail, ensuring effective troubleshooting and resolution of issues.
Excellent communication and interpersonal skills, facilitating collaboration and effective interaction with team members and stakeholders.
Ability to work independently and as part of a team, demonstrating flexibility and adaptability in various work environments.
Willingness to learn and adapt to new technologies, staying current with industry trends and advancements.
Preferred qualifications, capabilities, and skills
- General knowledge of financial services industry
- Experience working with third-party applications.
- Experience working with any other video management solutions
- Experience working with Intrusion Detection systems
- Genetec Mission Control certification is a plus
משרות נוספות שיכולות לעניין אותך
JPMorgan Transactions Manager II United States, Indiana
As a Transactions Manager II in the Subpoena Department at JPMorgan Chase, you will play a pivotal role in ensuring compliance with all Subpoenas, IRS Summons, and other legal correspondences served to us. You will lead a team of analysts to ensure compliance with legal requirements, act as a liaison, and collaborate with state and federal agencies, as well as in-house attorneys, on documentation-related issues.
Job Responsibilities:
- Lead a team of managersoverseeing multiple Subpoenas functional processes.
- Specialize on Legal verbiage, Regulatory laws and Chase documents to ensure subpoena's are fulfilled correctly and timely.
- Act as a liaison between JPMorgan Chase and the issuing party of the Subpoena, applying legal requirements to negotiate complex documentation.
- Collaborate with state and federal agencies, as well as in-house attorneys, on documentation-related issues.
- Maintain customer contact and follow up with agencies on deficient documentation.
- Prioritize tasks to ensure world-class service delivery.
- Provide guidance and development for Unit Leads and Front-line Analysts, focusing on daily production, quality expectations, and process improvement initiatives.
- Conduct case audits to identify and mitigate processing errors, fulfillment delays, and privacy breaches, and provide coaching based on audit results.
Required Qualifications, Skills, and Capabilities:
- Minimum of two years of experience with related system applications, document review, or in the legal documentation industry.
- At least five year of leadership experience.
- Product knowledge.
- Excellent oral and written communication skills.
- Strong interpersonal skills to effectively interact with all organizational levels internally and externally.
- Highly organized with the ability to manage multiple assignments and competing priorities.
- Detail-oriented and capable of working under deadline pressure.
- Ability to work independently and collaboratively as a team player.
- Previous financial industry experience
People management experience
משרות נוספות שיכולות לעניין אותך
JPMorgan Communications Lead Data Visualization Specialist- United States, New Jersey, Jersey City
As the Content Design Vice President Communications Lead for the Global Finance Technology organization at JP Morgan, you will play a key role in shaping communication strategies, developing impactful content, and analyzing insightful data. This position is part of the Chief of Staff Office and requires a proactive self-starter to help advance our objectives and foster a positive culture within our 1,600-person organization.
In this role, you will craft and implement comprehensive communication strategies that effectively convey our narrative to both business and technical partners, while enhancing employee engagement. You will design, write, and create content for the organization’s global communication channels, offering solutions that align with product development, operational, and cultural goals. Your exceptional verbal communication skills and senior stakeholder management abilities will cultivate productive relationships and influence decision-making to achieve beneficial outcomes. Your experience in managing complex initiatives, coupled with your proficiency in data analysis and adaptability, will empower you to navigate through complexity and change. Beyond leading strategic communications, you will also be responsible for developing and maintaining dashboards and reports to support operational programs and monitor key performance indicators. Your expertise in data analytics will provide actionable insights that inform strategic decision-making within the Global Finance Technology group.
Job Responsibilities
- Develop and execute program development and communications strategies by identifying and recommending communication needs, capabilities, and solutions that support the organization's operational and cultural objectives.
- Write and design content for various channels, including executive messages and presentations, global and location-specific events, and strategic communications initiatives.
- Measure the effectiveness of communication messages, channels, and programs using data-driven insights, and assess their overall impact on the organization.
- Utilize advanced data analytic skills to provide insights that clarify and enhance messaging, enabling data-driven optimizations to improve efficiency and effectiveness within the tech organization.
- Develop and maintain dashboards and reports to track key performance indicators and metrics. Analyze data to provide actionable insights that inform strategic decision-making within the Global Finance Technology group.
- Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain momentum.
- Collaborate with cross-functional teams, working closely with senior stakeholders across regions and lines of business.
- Champion globally inclusive cultural initiatives focused on engaging and motivating our global population.
Required Qualifications, Capabilities, and Skills
- Proven experience in communications, content design, or a related field, preferably within a corporate or technology environment.
- Expertise in written and verbal storytelling, crafting clear, engaging content that effectively conveys complex information.
- Excellent verbal communication skills and experience collaborating with senior leaders.
- Strong creative problem-solving skills, data-driven critical thinking, and a willingness to learn (e.g., identifying trends and patterns using a diverse and ever-growing toolkit).
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
- Experience with data visualization tools such as Tableau, Databricks, or similar platforms to develop and maintain dashboards and reports.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Ability to build relationships and influence, organize, and direct people across various seniorities, teams, and departments.
משרות נוספות שיכולות לעניין אותך
JPMorgan Product Portfolio Operations Manager United States, Ohio, Columbus
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
- Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
- 5+ years of experience or equivalent expertise in program management, project management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Excellent communication skills and executive management reporting
- PMP Certification
משרות נוספות שיכולות לעניין אותך
JPMorgan Branch Operations Lead - South Dallas Market- TX United States, Texas, Dallas
Job responsibilities
- Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
- Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
- Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
- Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
- Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
- Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
- Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.
- You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
- You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
- You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
- You have a strong passion for educating the branch team and partners, helping them stay connected and informed.
- You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
- You have 1+ years of retail banking experience.
- You have a high school degree, GED, or foreign equivalent.
- You have the ability to work branch hours including weekends and evenings.
- You have 6+ months of Associate Banker (Teller) experience.
- You have a college degree or military equivalent.
- You’ll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
- You’ll need to be able to travel as required for in-person training and meetings.
משרות נוספות שיכולות לעניין אותך
JPMorgan Market Executive Healthcare Services Mid-Corporate United States, Texas, Houston
As a USD Treasury Payments Sr Product Associate within Global Clearing, you will have responsibilities across Payments products, specifically responsibilities for Clearing House Settlement and CLS USD Nostro Services.
Job responsibilities
- Supporting all clients discussions and providing RFP responses on CHSS and CLS product inquiries
- Working closely with external clients and partners across LOBs: sales/service, implementation, tech & ops, risk, compliance, legal and other groups to ensure proper due diligence and review prior to presenting to stakeholders
- Ensuring client-facing materials, agreements and internal job aids are accurate, up-to-date and position/protect appropriately
- Identifying and implementing the technical and business requirements to support additional clearinghouses
- Deepening relationships with clearinghouses, CCPs and CLS Bank to ensure information exchange and alignment with strategic initiatives
- Partner with the Product Managers to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Experience in High Value (wire) transfers, Fedwire, ISO 20022
- Experience with Clearinghouse Settlement & CLS
- Knowledge of securities services including custody, transfer agency and other funds services
Preferred qualifications, capabilities, and skills
- Experience in client-facing roles
- Proven track record in risk identification and management
- Demonstrated prior experience working in a highly matrixed, complex organization
- Blend of critical and creative thinking, outstanding communication skills, and ability to inspire and work well with others
משרות נוספות שיכולות לעניין אותך
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Assist in developing and communicating the product vision and strategy for Merchant Services Servicing and Operations.
- Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
- Collaborate with internal teams regarding servicing tool related inquiries and feedback.
- Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
- Assist in conducting analysis and market research to identify opportunities for automation.
- Monitor product performance and user feedback to support continuous improvement and innovation.
- Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Bachelor’s degree in Business, Computer Science, or a related field.
- 5+ years of experience in product management or a related field, preferably in the financial services or fintech industry.
- Basic understanding of merchant services.
- Demonstrated ability to support the launch and management of software products.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
- Ability to thrive in a fast-paced, dynamic environment.
- Demonstrated prior experience working in a highly matrixed, complex organization
משרות נוספות שיכולות לעניין אותך
