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JPMorgan Servicing & Operations Product Manager- Payments - Vice President 
United States, Florida, Tampa 
3128708

01.07.2025

Job responsibilities
  • Develops a product strategy and product vision that delivers value to customers
  • Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
  • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
  • Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
  • Assist in developing and communicating the product vision and strategy for Merchant Services Servicing and Operations.
  • Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
  • Collaborate with internal teams regarding servicing tool related inquiries and feedback.
  • Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
  • Assist in conducting analysis and market research to identify opportunities for automation.
  • Monitor product performance and user feedback to support continuous improvement and innovation.
  • Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product management or a relevant domain area
  • Advanced knowledge of the product development life cycle, design, and data analytics
  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Bachelor’s degree in Business, Computer Science, or a related field.
  • 5+ years of experience in product management or a related field, preferably in the financial services or fintech industry.
  • Basic understanding of merchant services preferred.
  • Demonstrated ability to support the launch and management of software products.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
  • Ability to thrive in a fast-paced, dynamic environment.
Preferred qualifications, capabilities, and skills
  • Demonstrated prior experience working in a highly matrixed, complex organization