דרושים Technical Consultant Custom Docs ב-Intercontinental Exchange - Ice ב-United States, Jacksonville

Responsibilities

• Develop and execute technical strategies for API, File, and data share platforms
• Own the creation of cross platform standards documentation, success measurements and tools and implementation roadmaps
• Collaborate with sales and stakeholders to identify opportunities and build business cases
• Analyze market trends and client feedback to enhance products and drive innovation
• Design user experiences that align with business goals and ensure scalability
• Prioritize projects and manage resources efficiently across development, QA, and operations
• Develop and champion process improvements and workflow automation initiatives.
• Drive information gathering, scoping, planning, and training sessions with stakeholders

Technical Skills

• Intermediate level experience in Java, .NET, HTML, Javascript or other Front End Application Development Framework . We are not looking for a developer, but someone who can understand the flow of code, and is able to build demonstrations and prototypes
• A solid understanding of zero footprint, web technologies and communication protocols
• Strong knowledge of Python for scripting, data analysis, and data manipulation

Business Acumen

• Strong understanding of market data systems, governance, and entitlements
• Excellent stakeholder management and communication skills
• Knowledge and awareness of Market Trends

Soft Skills

• Excellent communication, problem-solving and analytical skills
• Familiarity with project management methodologies and process management in dynamic environments
• Comfortable in a fast-paced and dynamic environment

Experience:

• 5+ years of experience working in roles that combine technology implementation, planning, and transformation

Education and Technical Knowledge:

• Understanding of data storage, data modeling, data structures, and common query languages
• Bachelor's degree or equivalent preferred

Responsibilities

• Works within a team on MSP standard enhancement projects to meet ICE production deadlines and specific client requirements.
• Perform delivery activities such as supplementing functional documentation, testing support and defect resolution, and production validation support.
• Provides recommendations on best practices and changes in technology as needed.
• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests.
• Consults directly with the client and demonstrates understanding of their business and technical needs.
• Prepares enhancement status reports, conducts weekly project status meetings, and attends client testing meetings.
• May mentor, guide, and advise less experienced Integration Consultants.
• May require weekend hours for production validation.
• Work closely with internal resources such as product management, development, and client support, including attending product meetings and forums.

Knowledge and Experience

• Minimum 3 years of MSP user experience
• Familiarity with ICE Mortgage Technology products and services
• In-depth mortgage industry knowledge
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills when engaging with all levels of management (e.g. executives, managers, individual contributors)
• Prior training or test support experience preferred
• Ability to prioritize and manage work in a fast-paced environment with the ability to pivot seamlessly when required
• Ability to understand, appreciate and deliver premier service to high-profile clients

Responsibilities

• Maintain electrical equipment and related systems including motors, motor starters, motor control circuitry, AC/DC systems and VFD’s
• Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools
• Connect wires to circuit breakers, transformers, or other components
• Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
• Perform and assist with preventative maintenance of various power systems, UPS systems, transformers, transfer switches using standard tools and testing equipment power meters, ammeters, power analyzers and infrared camera
• Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
• New electrical installations - adding receptacles, new lighting fixtures, conduit work (bend and install), rough out with MC and greenfield
• Low voltage and data installations, run communication wires, punch down standard 568A/568B pin out. Perform industry accepted testing, and have a strong knowledge of different cable types and connector terminations
• Set up and support for various types of high profile events held. Ensure all work is complete in a neat and timely fashion

Knowledge and Experience

• 5+ years of experience as an electrician including a strong knowledge of the National Electrical Code and installation practices
• Ability to read and comprehend blueprints and electrical schematics
• High school diploma or equivalent including formal electrical training as part of a recognized documented program
• Ability to perform daily duties in a safe and professional manner and work as approved by the OSHA safety standards and procedures
• Ability to work with, and lift 50lbs. Climbing of ship ladders, extension ladders, and working at heights in various weather conditions
• Must be able to crawl and work in small, confined spaces for extended periods of time
• Knowledge of basic electronics and computer knowledge and programs is a plus
• The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing
• The ability to bend, stretch, twist, or reach with your body, arms, and/or legs

Hours will be 3:00 PM-11:00 PM EST Monday-Friday

Responsibilities

• Serve as a TA Partner for assigned client groups, utilizing flexible resources as needed to meet hiring demand
• Drive communication between hiring managers, HRBP’s and Talent Acquisition to ensure excellent service and responsiveness
• Lead the planning, execution, and management of recruiting efforts for assigned client groups
• Develop consultative relationships with business leadership, meeting regularly to learn business priorities, hiring plans, and talent needs
• Partner with Talent Acquisition management and business leadership to generate and execute recruiting strategies, employer branding opportunities, process improvement, and programs to create hiring success
• Create recruiting pipelining strategies to build and maintain a continual supply of talent for ICE
• Continually build relationships with candidates through community and organization engagement, attending hiring events, and participation in other talent sourcing opportunities as needed
• Build relationships with HRBP’s for collaboration on business plans, hiring needs, challenges, and recruitment strategies
• Collaborate with other TA team members to share information, generate ideas, and leverage resources to facilitate high-quality, effective hiring

Knowledge and Experience

• Bachelor’s degree and/or equivalent professional work experience
• 6+ years recruiting and proactive candidate sourcing experience in an exempt/professional hiring environment, preferably within both agency and Corporate settings
• Experience with multiple varying Applicant Tracking Systems (ATS), such as iCIMS, Workday, Greenhouse, Taleo, etc.
• Strong preference for technical recruiting experience; i.e. Technical Recruiter
• High energy, self-motivated, and results-oriented working style
• Strong team player, with commitment to collaborative and communicative relationships
• High level of accuracy, confidentiality, and judgment
• Ability to quickly build relationships, handle multiple priorities, organize workload

This role requires work to be performed 5 days/week onsite.

Responsibilities

• Provides full stack Java design and development of projects involving application development, migrations, and additions to existing applications
• Lead the implementation and support of current enterprise application projects to ensure continuity and progress across critical initiatives
• Standardize user experience of enterprise application to align with design and usability best practices
• Provide onboarding support for new applications and ensure smooth integration with existing enterprise application
• Serve as technical lead, guiding development best practices, mentoring team members, and managing direct reports
• Participates in project meetings with other technical staff, business owners and subject matter experts
• Assesses and develops design requirements for project and communicates in writing or in meetings with development team while assessing detailed specifications against design requirements
• Reviews application in progress of development to ensure compliance with overall design parameters and corporate development standards
• Understand complex business systems and workflows and explain them to other developers
• Develop component designs that work cohesively in the context of existing architecture
• Develops and/or reviews development of test protocols for testing application before user acceptance
• Identify root causes and develop solutions for program failures
• Work in an agile and continuous integration environment with a command of SDLC tools
• Performs other related duties as assigned

Knowledge and Experience

• Bachelor’s Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
• 8+ years of full stack development experience
• Previous experience as a Technical or Team Lead highly preferred
• Strong experience working with development technologies Java and Angular
• Experience working with .NET a plus
• Strong experience with Spring Boot microservices architecture and principals
• Experience working with REST services, Web Services, Spring Framework, Hibernate, and Eclipse
• Experience working with SQL and Relational Databases (preferably Oracle)
• Experience working with performance monitoring tools like Grafana, Prometheus, or Splunk
• Experience working with event driven architecture tools like Kafka
• Experience building and supporting enterprise applications
• Familiarity working in a Software Development Life Cycle (SDLC) leveraging Agile principles
• Experience with additional technologies including SonarQube and YUI (Yahoo UI Library) preferred
• Excellent analytical, decision-making and problem-solving skills
• Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
• Experience with project management
• Results oriented, business focused, and successful at interfacing across multiple organizational units

Responsibilities

• Assist other ICE departments by providing professional and industry expertise as needed.
• Works directly with the client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• Coordinates and executes testing for multiple, major applications.
• Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
• Serves as an intermediary during technical discussions
• Preparation and review of trending statistics
• Understanding of file monitoring and management; MPLS, NDM, Cisco and WAN preferred
• Understanding of a Mainframe system, file management and file movement theories
• Familiarity with web service calls, client server type applications and support
• Understanding of networks and network configurations
• Strong technical and analytical background
• Ability to interact with all levels of management
• Performs other related duties as assigned.

Knowledge and Experience

• Bachelor's degree or the equivalent combination of education, training, or work experience
• Requires 7+ years of experience in a product support role.
• Previous consulting, implementation or client facing experience.
• Exceptional verbal and written communication skills.
• Ability to quickly become proficient with new technologies.
• Mortgage industry and mortgage software application experience.
• Familiarity with and understanding of the interfaces and integration processes between the Distributed Systems and MSP applications preferred.
• Experience with ICE products, services, and capabilities.
• Strong analytical skills used to determine client business needs and requirements.
• Ability to present content in a classroom or virtual setting.
• Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner.
• Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships.
• Knowledgeable in the use of personal computers and able to use multiple PC software systems (MS Word, Excel, PowerPoint)
• Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
• Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
• Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies.
• Ability to utilize judgment in decision making process
• Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients.

Responsibilities

• Oversee consulting and implementation engagements for ICE Mortgage Technology Passport and Bulk Data Extract products, with a strong emphasis on the Bulk Data Extract.
• Monitor, observe, and gather relevant data on clients' operations to provide comprehensive business and system application training.
• Perform in-depth problem analysis and develop effective solutions to client issues, utilizing extensive knowledge of the Bulk Data Extract tool.
• Create detailed procedures, flowcharts, and other consulting materials as required by each engagement.
• Innovate and refine processes and procedures to enhance efficiency and resolve complex problems related to clients’ ICE Mortgage Technology products.
• Collaborate with other ICE Mortgage Technology departments, offering professional and industry expertise as needed.
• Assist clients in developing and maintaining test plans, test cases, and post-production support documents to ensure application enhancements meet their needs and maintain integrity.
• Identify and document requirements for configuring system settings, workflow rules, user roles, and workflow assignments for new products.
• Support clients in implementing configuration changes identified during user acceptance testing and in production.
• Mentor and develop team members, providing guidance and support to help them achieve their professional goals.
• Play a pivotal role in training clients and internal personnel on product enhancements, new systems, or procedures.
• Perform other related duties as assigned.

Knowledge and Experience

• Bachelor's degree or equivalent combination of education, training, or work experience.
• 3+ years of experience in a product support role.
• Previous consulting or client-facing experience.
• Experience training clients and/or internal users on software or data products.
• Exceptional verbal and written communication skills.
• Ability to quickly become proficient with new technologies.
• Mortgage industry and mortgage software application experience.
• Experience with legacy Black Knight and current ICE Mortgage Technology products, services, and capabilities.

• Experience/knowledge with: Bulk Data Extract, SQL, DB2, General knowledge of relational database structure, File transfer experience, FTPS/SFTP general knowledge of concepts.

• General understanding of Mainframe EBCIDIC data structure, SSIS Experience, cloud-based data platform knowledge like Snowflake.

• Strong analytical skills to determine client business needs and requirements.
• Ability to present content in a classroom or virtual setting.
• Previous software implementation experience.
• Specific job-related skills, such as language fluency and general characteristics like communication skills and attention to detail.