Commercial Banking Genai Program Leader jobs at Wells Fargo in United States, Charlotte

is a trusted partner to corporate, commercial real estate, government, and institutional clients across the globe for the provision of investment banking, corporate & transactional banking and commercial real estate lending capabilities. TheChief Operating Office (CIB-COO)

• Line of Business (LoB) COO (Banking, Markets, CRE): Partners with LOB leadership on development and execution of strategic priorities, management of day-to-day business activities and supports critical risk efforts.
• Strategy & Transformation: Identifies and supports strategic execution of growth and transformation opportunities. Governs the CIB strategic planning, implementation, and tracking of key performance metrics.
• Business Solutions & Enablement: Drives the execution of the CIB change portfolio in alignment with business objectives. Oversees management of strategic programs, transformation of core capabilities, and governance of change risk.
• Chief Administrative Office (CAO) & International COO: Drives Market Conduct & Supervision Program, strengthening the CIB Front Line Conduct and Compliance risk management framework aligned to industry standards. Reviews utilization of ‘shared controls’ partnering with the CIB Lines of Businesses, Control and Compliance organizations.
• Innovation - enables GenAI design, solution, delivery, and fintech partnerships aligned to CIB business priorities. Builds innovation culture programs for all employees.
• Client Lifecycle Management: Enables the end-to-end client journey, optimization processes, managing operational risks and enhancing the client experience throughout the relationship lifecycle.
• Data Management: Implements the CIB data strategy and governance in line with the Enterprise framework.

Program Overview

Ideal candidates for this role must have the following:

• Ability to work in a fast paced, highly collaborative culture in both a face-to-face and virtual environment
• Energetic self-starter who proactively takes initiative, remains curious and has a genuine interest in learning and growth
• Effective verbal and written communication skills
• Ability to prioritize multiple tasks
• Ability to take on a high level of responsibility, and accountability
• Demonstrated ability to navigate regular feedback, coaching, and mentoring during your program
• Strong problem-solving and decision-making skills
• Ability to analyze data and present insights clearly
• Interest in strategy, operations, financial services, and risk management
• Demonstrates leadership and organizational skills
  

This is a 10-week program with a program start date of July 2026

Pay Range:

• Charlotte, NC: $33.66/hr
• New York, NY: $40.39/hr

Program Locations:

• Charlotte, NC
• New York, NY

In this role, you will:

• Support business and financial planning processes, including headcount tracking, expense management, and performance reporting
• Contribute to strategic initiatives, regulatory readiness, and risk and control programs
• Assist with the coordination of governance routines, leadership reporting, and internal communications
• Perform data analysis, identifying process inefficiencies and recommending improvements
• Support cross-functional project with business, technology, and operational stakeholder
• Conduct market research, peer benchmarking, and internal analysis to inform strategic planning
• Assist with preparation of executive presentations, meeting materials and briefing documents

Required Qualifications:

• 6+ months of work experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

DesiredQualifications:

• Bachelor’s degree candidate with an expected graduation in December 2026 – May/June 2027
• Experience using Microsoft Office suite of products
• Knowledge and/or experience in the financial services industry
• Demonstrated interest and/or experience in manipulating data and reporting, data visualization, and/or data insights
• BA/BS degree with an interest in any of the following: Business Administration, Business Intelligence, Finance, Economics, Statistics, Technology, Communication, Accounting, Mathematics, Analytics, Political Science, Pre-law, Government, Policy and Management, Management and Risk Management or related business field

Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo. After submitting your application, please monitor your e-mail for future communications.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

The Role

In this role, you will:

• Coverage Model & Staffing: Oversee the design, implementation, and execution of processes related to coverage model, banker staffing, and placement of bankers.
• Sales Support: oversee and lead our centralized support team designed to support key activities in support of our banker.
• Sales Process Optimization: Map and continuously improve the end-to-end sales process from lead generation to post-sale handoff across all channels. Define key sales stages and criteria, identify bottlenecks, and streamline workflows to enhance employee capacity and customer experience.
• Compensation & Incentives: Partner with HR team to design sales compensation and incentive plans and monitor the adoption and efficacy of incentive programs based on performance data
• Risk & Compliance Oversight: Provide oversight of risk activities including issues management, controls execution, risk program management, and audit/testing engagement.
• Banker Productivity Program: Develop and maintain an “always on” banker productivity plan across all roles, segments, and geographies, that tracks to and with performance feedback loop, enablement, initiatives, and outcome to get peak performance on bankers by tenure.

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• Deep understanding of Small and/or Business Banking and Lending
• Experience leading a team focused on business segment strategy, profitability and revenue generating opportunities
• 8+ years of experience in sales operations, business execution, or related fields, with at least 4+ years in a leadership role
• Proven experience leading large, cross-functional teams and driving enterprise-level process improvements
• Strong understanding of CRM systems, sales enablement tools, and data-driven decision-making
• Demonstrated ability to design and implement sales compensation and incentive programs
• Experience managing risk and compliance programs in a sales or financial services environment
• Experience with building and develop a high-performing team culture focused on innovation, accountability, and continuous improvement
• Excellent communication, collaboration, and stakeholder management skills

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Interact with customer service team and perform moderately complex customer support tasks

• Manage risk by following all policies and procedures and staying abreast of changes to them

• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Successfully completed the Financial Industry Regulatory Authority (FINRA) Securities Industry Essentials (SIE) exam

Desired Qualifications:

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions.

• Military experience with tracking information in multiple computer systems with high level of accuracy.

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

Job Expectations:

• Must be able to attend full duration of required training period.

• This position is not eligible for Visa sponsorship.

• Ability to work additional hours as needed.

• Schedule may be eligible for a shift differential under the terms of the shift differential policy.

• Must work on-site at the location

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution.
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements.
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers.
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs.
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications.
• Serve as an escalation point in the resolution of client issues.
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes.
• Identify activities of the team to ensure conformity with established procedures.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• May lead projects, teams, or serve as a mentor for lower-level staff, may contribute to strategic initiatives.
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Loan IQ Commercial loan processing experience highly desired.
• Exposure to and/or experience inSyndication/Participation,trades, and foreign loan originations.
• Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.
• Exposure to and/or experience in fund finance deals and deals administration.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels.
• Ability to work effectively, as well as independently, in a team environment.
• Ability to work in a fast-paced deadline driven environment.
• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change.
• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service.

Posting Location:

• 1525 W WT Harris Blvd, Charlotte, NC
• Hybrid work schedule three (3) days in office and two (2) days remote.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

The Role

This role is responsible for:

• Articulating a unified transformation vision for Banking Operations—defining what we aim to achieve, why it matters, and how it drives value;
• Aligning transformation goals with business strategy, establishing a clear roadmap and executing delivery in partnership with key partner (incl. Technology);
• Ensuring that all initiatives are purpose-driven and powered by advanced technologies, accelerating innovation and maximizing operational excellence.

Responsibilities include:

• Build and lead a high-performing Transformation Office, establishing routines that ensure transparency, track deliverables, monitor key metrics, and manage risk.
• Leverage advanced technologies to drive transformation, fostering innovation, operational excellence and scalable growth.
• Assess program interdependencies and frame complex decisions, balancing business and technology tradeoffs to provide clarity to executive leadership.
• Foster a culture of trust, accountability, innovation, and transparency, enabling Banking Operations to successfully adopt and evolve transformational changes.
• Deliver executive-level transparency and oversight, through strategic networking, presentations, and reporting to senior leadership and regulatory bodies..

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of management experience.

Desired Qualifications:

• Seasoned senior leader demonstrating progressive responsibility in leadership positions with strong customer & digital leadership experience, including operational experience.
• Demonstrated a strong history of execution, exceptional business acumen and critical thinking, proven ability to lead change in a large-scaled and complex organization, and experience with cutting-edge technology (GenAI, ML).
• Experience leading large, complex, cross-functional programs in a fast-paced, complex, and dynamic environments.
• Experience building and delivering transformational roadmaps, inclusive of people, process, systems, and technology.
• Expert cutting-edge technical aptitude and proven execution, driving Automated Intelligence and Machine Learning to deliver meaningful outcomes .
• Ability to manage effectively in a matrixed organization, create a strong collaborative environment, develop partnerships with many business and functional areas across Wells Fargo.
• Effective relationship management and the ability to influence and create an environment that fosters collaboration and credible challenge across multiple levels of the organization.
• Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including executive management.
• Ability to translate complex technical concepts so that they are clearly understood in support of sound decisions.
• Ability to understand operational impacts of technical decisions; able to translate to both technical and non-technical teams.
• Proven change leader with the ability to drive multiple work streams at once as an “influencer”, driving results; operational experience a plus.
• Background and passion for talent development and models the value of an inclusive workplace .
• “Roll up your sleeves hands- on” leadership style with strong bias for action.
• Demonstrated experience in customer-centric design/ journey mapping & current technology practices (Agile, Cloud Computing/SaaS, Analytics & Data Management, etc.) is desired.
• Effectivedecision-making/criticalthinking/problem solving skill that is execution-focused and results oriented.
• Self-directed, results driven, and comfortable with ambiguity; i.e.; comfortable taking a vague initiative and creating a definitive plan.
• Strong ability to maintain a strategic perspective while managing detailed tasks.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

MCRM owns primarily models developed by MCRA, but also covers some qualitative models developed by MCRM business leads. Specific responsibilities include developing and managing model reporting functions. The role will also have critical responsibility for executing and evidencing performance of controls in alignment with companywide control standards. The consultant will work closely with senior specialists and managers within MCRA.

In this role, you will:

• Lead or participate in moderately complex initiatives, and delivering insight and decision strategies within analytics and reporting, and contribute to large-scale planning related to Risk Analytics
• Review and analyze moderately complex data aggregation, forecasting, reporting, and programming models
• Be responsible for process production, data reconciliation, and model documentation in alignment with policy governance
• Perform Model management for Market Risk and Counterparty Credit Risk Models
• Resolve data, production, business modeling, and lead team to meet Risk Analytics deliverables while leveraging solid understanding of risk reporting policies, modeling strategies, procedures, regulatory requests, and compliance requirements
• Collaborate and consult with peers, experienced managers, compliance, and technology to resolve modeling, forecasting, and production issues, and achieve analytic and reporting goals
• Lead projects, teams, and mentor less experienced staff
• Partner with cross enterprise risk analysts in development of common modeling strategies

Required Qualifications:

• 4+ years of Risk Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Familiar with a range of software types and packages, including proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint, Visio) and Jira
• Strong analytical skills include strategically analyzing data, diagnosing opportunities, and provide reporting
• Knowledge of capital markets financial products
• Excellent communication, organization and project management skills
• Experience developing improvement processes and implementations strategies
• Experience providing administrative support to include responding to inquiries and request for information
• Experience developing partnerships and collaborate cross functionally

Posting Locations:

• 550 S. Tryon Street - Charlotte, North Carolina

Job Expectations:

• Required location listed above. Relocation assistance is not available for this position.
• This position currently offers a hybrid work schedule.
• This position is not eligible for VISA sponsorship.
• This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.
• Specific compliance policies may apply regarding outside activities and/or personalinvesting; affectedemployees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Research complex credit investigations and diverse credit information for loans
• Identify opportunity for process improvements within scope of responsibilities or functional area
• Review and identify basic operational assignments that require research, evaluation, and selection of alternatives while exercising independent judgement to guide medium risk deliverables
• Present recommendations for resolving complex situations and exercise independent judgement while developing expertise in the function, policies, procedures, and compliance requirements
• Collaborate and consult with functional colleagues, internal partners, and stakeholders including internal as well as external customers

Required Qualifications:

• 2+ years of Commercial Banking Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Loan negotiation (rates, terms, and collateral requirements) experience
• Underwriting experience including advanced commercial or specialty group relationship portfolio credit
• Extensive knowledge and understanding of credit policy, loan servicing, risk management and group underwriting requirements
• Knowledge and understanding of commercial and specialty group banking products and services
• Knowledge and understanding of credit or risk management in the municipal or non-profit sectors
• Knowledge and understanding of financial municipal bond trading, fixed income, or derivatives
• Formal Credit Training
• Bachelor’s degree in accounting, finance, or business

Job Expectations:

• This position does not support Visa Sponsorship
• Ability to work a hybrid work schedule
• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
• May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards​

Locations:

• 550 S Tryon - Charlotte, NC 28202
• 14241 Dallas Pkwy - Dallas, TX 75254
• 801 Walnut St - Des Moines, IA 50309
• 600 S 4th St - Minneapolis, MN 55415
• 2700 S Price Rd - Chandler, AZ 85286
• 114 N Beaumont St Bldg D - Saint Louis, MO 63103
• 10999 W Interstate 10 - San Antonio, TX 78230
• 299 S Main St - Salt Lake City, UT 84111

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.