Wells Fargo Senior Commercial Loan Servicing Specialist 

United States, North Carolina, Charlotte 

428140282

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution.
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements.
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers.
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs.
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications.
• Serve as an escalation point in the resolution of client issues.
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes.
• Identify activities of the team to ensure conformity with established procedures.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• May lead projects, teams, or serve as a mentor for lower-level staff, may contribute to strategic initiatives.
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Loan IQ Commercial loan processing experience highly desired.
• Exposure to and/or experience inSyndication/Participation,trades, and foreign loan originations.
• Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.
• Exposure to and/or experience in fund finance deals and deals administration.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels.
• Ability to work effectively, as well as independently, in a team environment.
• Ability to work in a fast-paced deadline driven environment.
• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change.
• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service.

Posting Location:

• 1525 W WT Harris Blvd, Charlotte, NC
• Hybrid work schedule three (3) days in office and two (2) days remote.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.