Wells Fargo Boots Banking Customer Service Representative 

United States, North Carolina, Charlotte 

324565903

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Interact with customer service team and perform moderately complex customer support tasks

• Manage risk by following all policies and procedures and staying abreast of changes to them

• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Successfully completed the Financial Industry Regulatory Authority (FINRA) Securities Industry Essentials (SIE) exam

Desired Qualifications:

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions.

• Military experience with tracking information in multiple computer systems with high level of accuracy.

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

Job Expectations:

• Must be able to attend full duration of required training period.

• This position is not eligible for Visa sponsorship.

• Ability to work additional hours as needed.

• Schedule may be eligible for a shift differential under the terms of the shift differential policy.

• Must work on-site at the location

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.