Customer Success Manager jobs at Nice in United States, Richardson
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Richardson
8 jobs found
16.07.2024
NIC
NICE Customer Success Manager United States, Texas, Richardson
Managing the customer relationship throughout their lifecycle while advocating internally on their behalf, providing oversight and rallying the troops to meet customer commitments. Negotiating contract renewals and maintaining high revenue...
Understand the full solution NICE & 3rdparty integrations for designated accounts. Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide...
Define technical and feature integration requirements for CXone ACD product features for integration to Workforce Management systems that include interval, real-time, and user sync integrations and schedule display within the...
Responsible for all NICE operational accommodation and associated facilities management. Ensure NICE facilities assets are used effectively. Take the lead in managing real estate and facilities related projects. Ensure reliable...
Developing and providing operational and strategic reports and analyses to enable Sales leaders to execute business objectives successfully. Managing data integrity and ensure data integration and collaboration between cross-functional teams...
Work closely with broader Product, Engineering, and Marketing teams to build out roadmaps, driving growth strategies. Partner with the broader Marketing and Product Management organizations to develop and refine the...
Lead and attend various team and shift-specific meetings. Attend project status meetings, manage resource allocation, and report on the status of team efforts. Oversee technical and operational projects. Ensure that...
Managing the customer relationship throughout their lifecycle while advocating internally on their behalf, providing oversight and rallying the troops to meet customer commitments. Negotiating contract renewals and maintaining high revenue...
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