Rapid7 Technical Account Manager 

United States, Florida, Tampa 

643489051

In this role, you will:

• Understand client's business objectives/impact and apply your expertise to timely resolve issues and ensure customer success.

• Act as a technical owner to assigned accounts, working with the customer through planning and execution needs as required.

• Go beyond break-fix support by becoming a true technical partner to the customers and help shape their strategy and security programs.

• Meet regularly with strategic clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, best practices, and drive forward looking security programs.

• Be the advocate and voice for customer requirements and challenges within various teams at Rapid7.

• Direct crisis and incident response, working with the Customer Success team, other support teams and engineering teams to ensure timely resolution, while communicating effectively with customers.

• Maintain strong technical knowledge of Rapid7’s product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues.

• This role may require up to 10% travel.

The skills you’ll bring include:

• 5+ years of experience technical customer facing position: Technical Account manager, Professional Services, Sales Engineer, Technical Support Engineer, etc., with exposure to multiple networking and security technologies.

• Knowledge of project management and strong account management skills.

• 3+ years of hands-on experience with Linux, including supporting Linux-based applications

• 3+ years of Networking experience

• Very strong customer service and excellent communication skills, both written and oral

• Adaptable and willing to learn new technologies.

• Standout colleague who thrives in a team environment and can also make decisions independently.

• Proven drive to look at challenges and help define solutions.

Nice to Have

• CISSP, CISSP, CEH, Security+, OSCP or similar certifications are a plus.

• SQL experience

• Scripting language experience is a plus

• Proficiency with Rapid7 or similar products is a plus.

• Penetration Testing is a plus

• 1+ years of Security experience

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.