NICE Manager Cloud Systems Engineering 

United States, Texas, Richardson 

671664368

How will you make an impact?

• Lead and attend various team and shift-specific meetings
• Attend project status meetings, manage resource allocation, and report on the status of team efforts
• Oversee technical and operational projects
• Ensure that groups are focused and achieving team and organizational KPIs
• Participate in technical bridges and help achieve resolution
• Participate in problem management resolution and root cause analysis
• Participate in change management review and approval flows
• Provide a support structure for related departments and assist in the deployment of new technologies or products as needed
• Manage global Systems Engineering team, providing leadership through coaching, feedback, development goals and performance management
• Performs other duties as required

Have you got what it takes?

• Bachelor’s degree in computer science, business information systems, or related field or equivalent work experience required
• Experience successfully working in a fast-paced environment with rapidly changing objectives and timelines
• Be a team player, have a positive attitude, and be able to work with a distributed team in multiple time zones
• Experience leading projects and delivering solutions through completion
• The ability to apply strong analysis, research, and problem-solving skills across a wide array of systems and situations, including those that may be unfamiliar, to address critical issues
• Experience managing a team of IT professionals; taking and following directions and completing tasks and assignments promptly with a positive attitude
• Experience with Chef or similar technologies
• 5+ years working in or directly with physical data center environments
• 3+ years working in a public cloud environment
• 7+ years managing and deploying Microsoft Server OS Servers in a production environment
• 7+ years managing and deploying Windows domains, Active Directory, DHCP, DNS, and IIS
• 7+ years installing/configuring server hardware
• 7+ years managing and deploying virtual environments
• 3+ years managing physical storage and SAN
• Knowledge of protocols such as DNS, HTTP, SMTP and SNMP

You will have an advantage if you also have:

• Configuration and management of HP servers
• Experience deploying enterprise-grade compute
• Experience working with configuration management and automation technologies
• Experience working with CloudFormation, Terraform, and similar deployment methodologies
• Experience with Linux server deployment and administration
• Experience working in a large, global production environment