Saas Transformation & Operations Director jobs at Hp

Market Analytics Expertise

• Strong partnering with Directors of Business Intelligence, Competitive, Market Analysis & Planning, and Corporate Strategy to supply analytics and counselling for translation into meaningful growth strategies for the Company.
• Acting as business counsel and key strategic planning resource for senior marketing and cross-functional management.
• Work to enhance business analytics and reporting capabilities across HP Inc. businesses to drive competitive and market insights.

Leadership Attributes

• Senior Management and Business Unit Engagement: Lead the HP Inc. delivery of synthesized market insights and Chief Strategy Office Point of View (competitor, market, share, industry, etc.).
• Build credibility and influence at Executive Council, EVP and SVP levels.
• Program Management Office Approach: Leads engagement at senior and executive management levels to ensure continuity of priorities and objectives – team acting as program office.
• Ability to guide data flows, process mapping, relational database development, skill development, engineers creative and elegant solutions, and automation of repetitive tasks.
• Data management: Ensure proper data management skills and policies are in place within span of control; mentor/cultivate approach that delivers on data to information to insights model.
• Structured Thinking: Logical approach, appropriate framing problems, and conclusions. Focuses on building capabilities across span of control.
• Communication: Clear, concise, and conclusive that shapes senior-leader understanding and draws out specific recommendations and conclusions.
• People Management: Creates a team that continually improves self, business, and function. Sets direction for group and provides compelling vision for the work; establishes a high-performance environment.

Education and Experience

• 10+ years marketing, strategy, analytics, project management or operational experience
• Strategy and consulting experience
• Experience in presenting complex topics to senior executives.
• Prior experience managing databases and reporting systems/teams for large corporations
• Statistics background or equivalent; Experience with large complex data sets, data mining.
• Education: Bachelor of Science (BS) in Marketing, Finance, Economics, Programming or related field, i.e., Master Economics, Business Administration (MS/MBA) preferred.

Data management

Ensure proper data management skills and policies are in place within span of control; mentor/cultivate approach: data > information > insights

Leverage organizational resources(facilitate conversations, identify, and utilize other work, integrate into broader work)

Proactively engage at the senior and executive management level; ensure appropriate engagement across span of control; operate between IC/manager level and senior management to ensure continuity of priorities and objectives through hierarchy

Presentation skills(clear, concise, conclusive)

Manager + Fold in senior-leader context to look for and draw out specific material and conclusions

Manager + Demonstrated success managing geographically dispersed teams; set the vision and objectives for span of control (leadership is the art of accomplishing more than the science of Mgmt says is possible)

Management(where applicable)

Manager + farther up in hierarchy

Manager + higher level; focus on alignment and integration across organizations and activities

Structured thinking(logical approach, framed problems, inevitable conclusions)

Manager + building capabilities across span of control

Manager + "always on" attitude; accepts that the company owns much more of them now; champion for senior management causes; implication-based thinking; removed from the details

HP offers a , including:

• Dental insurance

• Disability insurance

• Employee assistance program

• Flexible schedule

• Flexible spending account

• Health insurance

• Life insurance

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Key Responsibilities:

• Systems Implementation: Lead the implementation of SaaS solutions and ensure seamless integration with existing systems and processes.

• SaaS Transformation: Drive the transformation of our business operations to a SaaS model, focusing on scalability, efficiency, and customer satisfaction.

• Process Optimization: Streamline and optimize processes across sales, marketing, and customer success teams to improve efficiency and effectiveness.

• Cross-Functional Collaboration: Work closely with sales, marketing, and customer success teams to ensure alignment and drive revenue growth.

• Performance Monitoring: Collaborate on key performance indicators (KPIs) and metrics design and monitor the effectiveness of SaaS strategies and operations.

• Market Analysis: Conduct market research and competitive analysis to inform strategic decisions and identify new opportunities.

• Customer Focus: Ensure a customer-centric approach in all strategies and operations to enhance customer satisfaction and retention.

Responsibilities

• Manages a team of exempt individual contributors, supervisors and/or lower-level managers, that typically support the organization’s large and complex business units or services segment management functions.

• Manages and evaluates the performance of business metrics related to both products and services, such as attach rates, penetration, revenue, and Total Customer Experience (TCE), while also developing recovery plans to address any exceptional issues.

• Acts as a key advisor to senior management on the development of overall policies, long-term goals, and strategic plans of the organization, operating within the framework of functional guidelines and ensuring adequate support for proposed projects.

• Partners with leadership to analyze monthly financial and operating results, isolates and explains key variance items and identifies areas for improvement and makes recommendations for maximizing opportunities.

• Supervises the team as well as individual performance and monitors the attainment of organizational goals and contractual commitments, encompassing aspects such as budget, cost, service availability, responses, and reports.

• Oversees the overall performance of a diverse range of service products, solutions, technologies, and business segments, which constitute a significant portion of the total business.

• Offers counsel to management and peers on broad organizational, technical, and strategic matters of significance.

• Collaborates with leadership as a strategic partner, influencing the future direction of the respective segment and aligning business and functional strategy to generate sustainable, profitable growth.

• Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.

• Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Education & Experience Recommended

• Typically brings extensive experience, ideally 10+ years, in SaaS operations or a related field

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.

• Proven experience in SaaS strategy and operations, with a track record of driving growth and efficiency.

• Strong analytical skills and proficiency in CRM systems and data analysis tools.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

• Demonstrated ability to develop and implement successful strategies in a fast-paced, dynamic environment.

• Strong leadership skills (formally and informally) and the ability to manage and mentor a team.

• Project Management Professional (PMP)
​• SaaS Strategy

• Operations Management
• Systems Implementation
• SaaS Transformation
• CRM Systems
• Data Analysis
• Process Optimization
• Cross-Functional Collaboration
• Performance Monitoring

• Market Analysis
• Customer Engagement
• Leadership
• Strategic Planning
• Revenue Growth

• Customer Success
• Analytical Skills
• Project Management

• Business Development
• Change Management

• Team Management

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Description -

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Responsibilities

• Lead and develop a global team of quality engineers and quality professionals responsible for quality assurance across our global network of ODM partner’s manufacturing facilities
• Develop and deploy quality policies, procedures and objectives that ensure customer requirements and relevant regulatory standards are achieved
• Collaborate with product engineering, product management, operations and field quality teams to understand voice of customer (VOC) issues, drive corrective actions and implement lessons learned
• Initiating continuous improvement activities leveraging internal and external data sources. Reduce cost of poor quality (CoPQ) through initiatives focused on scrap, rework, warranty, etc.
• Drive data driven project implementation to reduce cost, improve quality and improve productivity
• Assess & develop quality strategy, define quality goals & metrics and performance monitoring that drives corrective actions. Communicate to senior leadership status and progress
• NPI launch readiness ensuring manufacturing operations meet milestones and requirements throughout the product development cycle including PFMEA, control plan, run at rate (capacity & quality) and official release to production (RTP)
• Focus on driving quality back upstream (shift left) into the product development process. Design for Manufacturability (DfX)
• Introduce new technologies and innovations in the manufacturing process for improved quality
• Establish program of leading indicators to allow for more proactive action to address process variability and issues
• A process and program to drive quality at the source to ensure built in quality
• Drive standardization across manufacturing facilities, common processes, common metrics, etc. Communization of new factory launch process across all regions
• Robust process to share and implement best practices and lessons learned across all product platforms. Benchmark competitors and other industries

Experience

• Bachelor’s degree in technical discipline (engineering) or equivalent experience; advanced university degree preferred
• 15+ years of experience in a supply chain manufacturing and operations quality required.
• Significant Supply Chain and Operations background required, with experience in manufacturing, product, and process quality required; experience with PC original design manufacturers (ODMs) preferred
• Experience operating in a lean production system (TPS or equivalent) with lean six sigma credentials and experience. Data driven mindset and success leading process improvement initiatives using known quality methodologies
• Transformational program management. Demonstrate experience in transforming an organization and/or business model by changing processes, systems, people/skills, culture, etc.
• Strong interpersonal skills that foster collaboration within team, with business partners, cross-functional teams and manufacturing partners. Exhibit strong project management skills including prioritization, meeting deadlines, and managing multiple projects concurrently
• Experience developing and leading a Quality Management program. Leadership skills to mentor, coach, develop and enhance the knowledge, skills and abilities of the quality team
• Executive influence and communication skills across verbal, written and formal presentation settings. Strong problem-solving skill with analytic mind-set
• Drive initiatives that deliver on making a sustainable impact across our people, the planet, and our communities

HP offers a , including:

• Dental insurance

• Disability insurance

• Employee assistance program

• Flexible schedule

• Flexible spending account

• Health insurance

• Life insurance

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• Develops and drives IT strategies to align with a high impact business agenda supporting the business segment, including the integration points between this function and other functional IT partners.
• Collaborates with vendors, industry consultants and senior company management to define information needs, develop cases and priorities, sustain service levels, and proactively lead business demands.
• Assists in managing spends and IT investments according to plan while ensuring timely work during budget and forecasts processes.
• Works directly with clients, internal or external, to resolve operational issues, utilizing technical expertise.
• Serves as a representative of the business, function, or geography, ensuring ongoing congruence in plans between IT and the respective entities.
• Identifies opportunities where the business, function, or geography can leverage standardized IT solutions and actively promotes their adoption.
• Cultivates and sustains relationships with pivotal tactical leaders and business implementation leads, leveraging extensive business acumen spanning multiple businesses or sub-domains to foster engagement in major IT endeavors.
• Advocates for the proliferation of best practices developed from interactions between businesses, functions, or geographies and other counterparts.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

• Partner with the Cloud platform team to prioritize and implement cost optimization recommendations and best practices.
• Create reports and processes to effectively monitor Cloud spend; prepare and present Cloud financial data to inform IT, Finance, and business leadership of budget forecasting and synergies.• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in IT projects, process improvement, or a related field.• Agile Methodology
• Automation
• Business Analysis
• Business Process
• Business Requirements
• Business Systems Analysis
• Computer Science
• Data Analysis
• Finance
• Process Improvement
• Project Management
• SAP Applications
• Scrum (Software Development)
• SQL (Programming Language)
• Systems Analysis
• Systems Development Life Cycle
• Workflow Management
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

• The base pay range for this role is $ 93.150 to $132.750 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

  Benefits:

  HP offers a comprehensive benefits package for this position, including:

  oHealth insurance

  oDental insurance

  oVision insurance

  oLong term/short term disability insurance

  oEmployee assistance program

  oFlexible spending account

  oLife insurance

  oGenerous time off policies, including;

  ·4-12 weeks fully paid parental leave based on tenure

  ·11 paid holidays

  Additional flexible paid vacation and sick leave ()

  The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

This role is responsible for supporting senior leadership in developing strategic sales plans and pricing strategies while overseeing the sales team to achieve growth and profitability targets. The role acts as a trusted advisor to customer leaders, manages resource allocation, and ensures adherence to the legal and ethical standards in all sales activities. The role leverages data analytics, forecasting tools, and the latest sales technologies to enhance sales accuracy and align the organization’s offerings with customer requirements to ensure long-term profitability for the organization.

Responsibilities

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.