HP SaaS Transformation & Operations Director 

United States, Texas 

392998059

SaaS Transformation & Operations Director

Key Responsibilities:

• Systems Implementation: Lead the implementation of SaaS solutions and ensure seamless integration with existing systems and processes.

• SaaS Transformation: Drive the transformation of our business operations to a SaaS model, focusing on scalability, efficiency, and customer satisfaction.

• Process Optimization: Streamline and optimize processes across sales, marketing, and customer success teams to improve efficiency and effectiveness.

• Cross-Functional Collaboration: Work closely with sales, marketing, and customer success teams to ensure alignment and drive revenue growth.

• Performance Monitoring: Collaborate on key performance indicators (KPIs) and metrics design and monitor the effectiveness of SaaS strategies and operations.

• Market Analysis: Conduct market research and competitive analysis to inform strategic decisions and identify new opportunities.

• Customer Focus: Ensure a customer-centric approach in all strategies and operations to enhance customer satisfaction and retention.

Responsibilities

• Manages a team of exempt individual contributors, supervisors and/or lower-level managers, that typically support the organization’s large and complex business units or services segment management functions.

• Manages and evaluates the performance of business metrics related to both products and services, such as attach rates, penetration, revenue, and Total Customer Experience (TCE), while also developing recovery plans to address any exceptional issues.

• Acts as a key advisor to senior management on the development of overall policies, long-term goals, and strategic plans of the organization, operating within the framework of functional guidelines and ensuring adequate support for proposed projects.

• Partners with leadership to analyze monthly financial and operating results, isolates and explains key variance items and identifies areas for improvement and makes recommendations for maximizing opportunities.

• Supervises the team as well as individual performance and monitors the attainment of organizational goals and contractual commitments, encompassing aspects such as budget, cost, service availability, responses, and reports.

• Oversees the overall performance of a diverse range of service products, solutions, technologies, and business segments, which constitute a significant portion of the total business.

• Offers counsel to management and peers on broad organizational, technical, and strategic matters of significance.

• Collaborates with leadership as a strategic partner, influencing the future direction of the respective segment and aligning business and functional strategy to generate sustainable, profitable growth.

• Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.

• Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Education & Experience Recommended

• Typically brings extensive experience, ideally 10+ years, in SaaS operations or a related field

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.

• Proven experience in SaaS strategy and operations, with a track record of driving growth and efficiency.

• Strong analytical skills and proficiency in CRM systems and data analysis tools.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

• Demonstrated ability to develop and implement successful strategies in a fast-paced, dynamic environment.

• Strong leadership skills (formally and informally) and the ability to manage and mentor a team.

• Project Management Professional (PMP)
​• SaaS Strategy

• Operations Management
• Systems Implementation
• SaaS Transformation
• CRM Systems
• Data Analysis
• Process Optimization
• Cross-Functional Collaboration
• Performance Monitoring

• Market Analysis
• Customer Engagement
• Leadership
• Strategic Planning
• Revenue Growth

• Customer Success
• Analytical Skills
• Project Management

• Business Development
• Change Management

• Team Management

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (

Full time

No shift premium (United States of America)

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