Manager Authentication Ops jobs at Ebay in United States, Louisville

About the team and the role:

You will be joining the Global Facility Operations team and reporting to the Site Leader of our Louisville, KY facility. You will be responsible for directing all sneaker authentication operations in your facility. You will also be responsible for all safety, budgetary, people management, people development and operations objectives for your team. Additional responsibilities include but are not limited to managing and leading a team of hourly employees, coaching and mentoring the team to ensure performance objectives are consistently met, identifying gaps in process and performance and actively working to close them. Building positive employee relations and leadership bench strength within the team. You will collaborate regularly with internal and external partners to ensure alignment to eBay principals and business goals.

What you will accomplish:

• Lead a team of up to 20 hourly associates to deliver extraordinary results in Safety, Quality, Customer Experience, Employee Engagement, Employee Development, and Cost.

• Drive quality and performance initiatives, process change initiatives and other Lean initiatives to enable your team to meet and exceed business plans.

• Set and clarify requirements and expectations for your team. Identify and provide training opportunities, measure performance, provide feedback, and hold team members accountable for their performance.

• Leverage your team by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for your area. Validate those changes as effective and financially beneficial.

• Take proactive steps to ensure that best practices are followed and champion eBay DNA principles.

• Use data-based metrics for capacity planning and team staffing to proactively plan for changes that could impact team performance or customer experience.

• Sneaker enthusiasts with authentication experience preferre

• Reacts and responds professionally to all inquiries both internal and external to the building.

• Supports employee’s ability to escalate concerns without retaliation or retribution.

• Communicates professionally with employees, leadership and business partners regardless of circumstances.

What you will bring :

• Bachelor’s degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.

• 5+ years of sneaker authentication operations experience preferred

• Sustained track record of leading operational improvements

• Advocate for, and builder of, robust safety, quality and employee engagement culture.

• Champion for diversity, equity and inclusion.

• Strong analytical skills and a proven ability to work independently and influence others.

The base pay range for this position is expected in the range below:

• EH&S Compliance: Ensure maintained compliance to relevant local, state, and federal regulations; implement industry standards. Conduct regular audits, inspections, and risk assessments.
• Risk Awareness: Perform regular risk assessments, job hazards analysis, and facility inspections. Identify issues, mentor and lead site teams in the development of a corrective action plan to address root causes.
• Business Partnership: Work hand-in-hand with Operations Managers, Security, Facilities, Global Health & Safety, and other key leadership to align safety initiatives with business goals. Serve as a trusted adviser to site team.
• Incident Management: Own response and investigation processes for incidents and near misses. Identify root causes, implement corrective actions, and track follow-ups.
• Continuous Improvement: Use data-driven analysis and PDCA (Plan, Do, Check, Act) methodology, measure performance, and improve the efficiency of the safety management system.
• Management of Change: Driving a robust process to ensure safety and health implications are accounted for. Identify, recommend, and verify control measures for operational changes on-site.

What you will bring:

• Bachelor's degree or equivalent experience in occupational health and safety, science, engineering, or related field. Understanding of EH&S regulations and compliance requirements (OSHA, NFPA, EPA, ANSI, etc)
• 2-5+ years EH&S experience, solid understanding of EHS Management systems. (ISO 45001, ANSI Z10, etc.)
• Experience running and leading a successful safety committee.
• Excellent oral and written communication skills, training development and delivery experience.
• Relevant certifications (OSHA 40hr, ASP/CSP/GSP, NEBOSH, etc.)
• This is an on-site position in Louisville, KY.

The base pay range for this position is expected in the range below:

Shift Details:

• Swing Shift: 1:30pm - 10pm, Monday - Friday, including variable hours

Key Responsibilities:

• Guide a team of up to 20 associates to achieve excellent results in safety, quality, customer experience, employee engagement, development, and cost management.

• Promote initiatives to minimize injury risks and enhance process design, ensuring a safe work environment.

• Drive initiatives focused on quality, performance, and Lean processes to exceed business objectives.

• Set clear expectations, provide training opportunities, evaluate performance, offer constructive feedback, and hold team members accountable.

• Encourage ideas from your team, turning them into actionable improvement plans that are effective and beneficial.

• Ensure adherence to best practices and champion eBay's core values.

• Use data-driven metrics for capacity planning and staffing, anticipating changes that may impact team performance or customer experience.

What You Bring:

• Bachelor's degree or equivalent experience required; MBA or equivalent experience preferred.

• Proven record in leading operational improvements and fostering a culture of diversity, equity, and inclusion.

• Advocate for robust safety, quality, and employee engagement.

• Strong analytical abilities with a talent for independent work and influencing others.

• Solution-oriented approach to tackling challenges and coaching opportunities.

• Comfortable with variable work hours, including weekends, and able to lift up to 25 lbs.

What you will accomplish:

• Develop and implement inventory control procedures and standard practices to ensure accuracy and efficiency in inventory management.
• Implement and maintain inventory management software systems to streamline tracking and reporting processes
• Coordinate with merchandising, fulfillment, and logistics teams to align inventory management with business operations and customer demand
• Lead all inventory important metrics and report out to AC Operations and to Sr. Director
• Plan capacity for your team
• Lead a robust cycle counting program
• Lead the inventory supervisor(s), offering guidance, support, and direction to ensure that inventory operations run smoothly and efficiently.
• Train and supervise inventory staff, ensuring they follow established procedures and contribute to efficient inventory management
• Ensure compliance with safety regulations and company policies in the storage and handling of inventory to maintain a safe working environment
• Use data driven methods to eliminate waste and improve inventory management processes
• Continuously improve the performance of the Inventory team through goal setting, training, and employee development
• Partners with the Director, Supply Chain to consistently evaluate options to reduce slow moving inventory. Recommends and takes action on removing non saleable materials from inventory
• Provide thought leadership and partner with Product, Technology, and Data teams in order to continuously improving inventory management tools and information systems
• Participate in project roadmap activities by providing thought leadership, sharing insights, and building plans related to inventory activities

What you will bring:

• 3-5+ years of Inventory Management and Leadership experience
• Preferred 2-3 years experience with implementing and/or maintaining Warehouse Management Software
• Consistent record of taking ownership and driving results
• Demonstrated data based decision making and quantitative analysis skills
• Significant experience building and leading high performing teams
• Demonstrated knowledge of Merchandising and Inventory Management stardard practices
• Preferred: Lean Six Sigma Green Belt

The base pay range for this position is expected in the range below:

Key Responsibilities:

1. Customer service Management:

determination guidance.

2. Operational Management:

representatives, to ensure seamless resolution of catalog-related issues.

3. Capacity Planning:

○ Provide insights on productivity trends to optimize operational efficiency.

4. Collaboration and Communication:

○ Communicate effectively to resolve issues and share best practices.

5. Performance Management:

○ Own and monitor productivity measures and key performance indicators (KPIs) for catalog operations and exception management.

○ Analyze department performance to identify areas for process improvement.

Qualifications:

● 3+ years of experience in warehouse management, catalog operations, or a related field.

● Experience in resolving complex customer queries and operational issues.

● Strong analytical skills with a focus on operational efficiency.

● Excellent communication and cross-functional collaboration skills.

● Ability to work independently with a sense of urgency.

● Strong attention to detail and organizational skills.

● Demonstrated leadership abilities and capability to lead by example.

● Effective time management and prioritization skills.

Preferred Qualifications:

● Experience working within e-commerce platforms or large-scale operations.

● Familiarity with exception management processes and tools.

● Background in cross-category management and product cataloging.

The base pay range for this position is expected in the range below:

As a Packing Operations Manager, you will ensure every order is packed with care and precision. You will report to the Outbound Operations Manager and play a key role in expanding our operations. You will oversee safety, budget, and team development, focusing on continuous improvement and customer satisfaction. You will lead and mentor a team of hourly employees, fostering positive relationships and aligning with eBay’s goals.

Key Responsibilities:

• Lead a team of up to 20 associates to achieve excellence in safety, quality, customer experience, employee engagement, and cost efficiency.

• Promote ergonomic and safety initiatives to enhance process design and reduce risks.

• Drive quality and performance improvements, implementing Lean initiatives to exceed business expectations.

• Set clear expectations for your team, providing training, feedback, and accountability.

• Encourage innovation by developing improvement plans and validating their effectiveness.

• Advocate for eBay’s core principles and ensure best practices are followed.

• Use data-driven metrics for capacity planning and staffing to anticipate changes impacting performance or customer experience.

What You’ll Bring:

• Bachelor’s degree or equivalent experience; advanced qualifications like an MBA are a plus.

• Proven experience in leading operational improvements and fostering a culture of inclusion and belonging.

• Strong commitment to safety, quality, and employee engagement.

• Excellent analytical skills and the ability to work independently while influencing others positively.

• A proactive and solution-oriented approach to challenges and coaching opportunities.

• Flexibility with work hours, including weekend coverage, and the ability to lift up to 25 lbs.

About the team and the role:

You will be joining the Global Facility Operations team and reporting to the Site Leader of our Louisville, KY facility. You will be responsible for directing authentication operations in your facility. You will also be responsible for all safety, budgetary, people management, people development and operations objectives for your team. Additional responsibilities include but are not limited to managing and leading a team of hourly employees, coaching and mentoring the team to ensure performance objectives are consistently met, identifying gaps in process and performance and actively working to close them. Building positive employee relations and leadership bench strength within the team. You will collaborate regularly with internal and external partners to ensure alignment to eBay principals and business goals.

What you will accomplish:

• Lead a team of up to 20 hourly associates to deliver extraordinary results in Safety, Quality, Customer Experience, Employee Engagement, Employee Development, and Cost.

• Drive quality and performance initiatives, process change initiatives and other Lean initiatives to enable your team to meet and exceed business plans.

• Set and clarify requirements and expectations for your team. Identify and provide training opportunities, measure performance, provide feedback, and hold team members accountable for their performance.

• Leverage your team by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for your area. Validate those changes as effective and financially beneficial.

• Take proactive steps to ensure that best practices are followed and champion eBay DNA principles.

• Use data-based metrics for capacity planning and team staffing to proactively plan for changes that could impact team performance or customer experience.

Additional Job Elements :

• Sneaker enthusiasts with authentication experience preferred.

• Reacts and responds professionally to all inquiries both internal and external to the building.

• Supports employee’s ability to escalate concerns without retaliation or retribution.

• Communicates professionally with employees, leadership and business partners regardless of circumstances.

What you will bring :

• Bachelor’s degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.

• 5+ years of sneaker authentication operations experience preferred

• Sustained track record of leading operational improvements

• Advocate for, and builder of, robust safety, quality and employee engagement culture.

• Champion for Diversity, Inclusion and Belonging

• Strong analytical skills and a proven ability to work independently and influence others.

The base pay range for this position is expected in the range below: