Ebay Exceptions Manager 

United States, Kentucky, Louisville 

268360723

You will be joining the Global Facility Operations team and reporting to the functional operations manager of our Louisville, KY facility. You will be responsible for directing all sneaker authentication operations in your facility. You will also be responsible for all safety, budgetary, people management, people development and operations objectives for your team. Additional responsibilities include but are not limited to managing and leading a team of hourly employees, coaching and mentoring the team to ensure performance objectives are consistently met, identifying gaps in process and performance and actively working to close them. Building positive employee relations and leadership bench strength within the team. You will collaborate regularly with internal and external partners to ensure alignment to eBay principals and business goals.

Key Responsibilities:

1. Customer service Management:

determination guidance.

2. Operational Management:

representatives, to ensure seamless resolution of catalog-related issues.

3. Capacity Planning:

○ Provide insights on productivity trends to optimize operational efficiency.

4. Collaboration and Communication:

○ Communicate effectively to resolve issues and share best practices.

5. Performance Management:

○ Own and monitor productivity measures and key performance indicators (KPIs) for catalog operations and exception management.

○ Analyze department performance to identify areas for process improvement.

Qualifications:

● 3+ years of experience in warehouse management, catalog operations, or a related field.

● Experience in resolving complex customer queries and operational issues.

● Strong analytical skills with a focus on operational efficiency.

● Excellent communication and cross-functional collaboration skills.

● Ability to work independently with a sense of urgency.

● Strong attention to detail and organizational skills.

● Demonstrated leadership abilities and capability to lead by example.

● Effective time management and prioritization skills.

Preferred Qualifications:

● Experience working within e-commerce platforms or large-scale operations.

● Familiarity with exception management processes and tools.

● Background in cross-category management and product cataloging.

The base pay range for this position is expected in the range below: