Ebay Sneaker Authentication Manager 

United States, Kentucky, Louisville 

742333553

About the team and the role:

You will be joining the Global Facility Operations team and reporting to the Site Leader of our Louisville, KY facility. You will be responsible for directing all sneaker authentication operations in your facility. You will also be responsible for all safety, budgetary, people management, people development and operations objectives for your team. Additional responsibilities include but are not limited to managing and leading a team of hourly employees, coaching and mentoring the team to ensure performance objectives are consistently met, identifying gaps in process and performance and actively working to close them. Building positive employee relations and leadership bench strength within the team. You will collaborate regularly with internal and external partners to ensure alignment to eBay principals and business goals.

What you will accomplish:

• Lead a team of up to 20 hourly associates to deliver extraordinary results in Safety, Quality, Customer Experience, Employee Engagement, Employee Development, and Cost.

• Drive quality and performance initiatives, process change initiatives and other Lean initiatives to enable your team to meet and exceed business plans.

• Set and clarify requirements and expectations for your team. Identify and provide training opportunities, measure performance, provide feedback, and hold team members accountable for their performance.

• Leverage your team by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for your area. Validate those changes as effective and financially beneficial.

• Take proactive steps to ensure that best practices are followed and champion eBay DNA principles.

• Use data-based metrics for capacity planning and team staffing to proactively plan for changes that could impact team performance or customer experience.

• Sneaker enthusiasts with authentication experience preferre

• Reacts and responds professionally to all inquiries both internal and external to the building.

• Supports employee’s ability to escalate concerns without retaliation or retribution.

• Communicates professionally with employees, leadership and business partners regardless of circumstances.

What you will bring :

• Bachelor’s degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.

• 5+ years of sneaker authentication operations experience preferred

• Sustained track record of leading operational improvements

• Advocate for, and builder of, robust safety, quality and employee engagement culture.

• Champion for diversity, equity and inclusion.

• Strong analytical skills and a proven ability to work independently and influence others.

The base pay range for this position is expected in the range below:

$70,000 - $120,700