Technical Customer Success Manager - jobs at Armis in Romania, Bucharest

What you’ll do…

• Manage a portfolio of up to 40 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to PostSales. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives.
• Guide the customer through the implementation phase, delivering use cases and acknowlege expected value.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and Advocacy.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product concerns and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status.
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and management stakeholders for assigned accounts
• Ensure customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency

What we expect…

• Fluent in English to support EMEA-based accounts and an additional languages (Hebrew, Italian, French, German or Spanish)
• Possess exceptional verbal, written, social, presentation, and interpersonal skills
• 5+ years experience in a related function with direct customer facing , advocacy and engagement experience in post-sales,systems engineering, professional services or client management functions, ideally in Customer Success.
• 2+ years experience working in Security and or Networking or hold a university degree in System Security
• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• Previous experience in one or many verticals as Healthcare/automotive/Retail
• Experience implementing a security program enterprise organization or networking solutions.

You will be a member of our Marketing Centre of Excellence (MCoE) and will report into the Strategic Alliances & Partner
Marketing team. You will have a dotted line to the Director of the Marketing Centre of Excellence (MCoE) from a local line management perspective. Your hard line, strategic line manager will be the Senior Director, Strategic Alliances & Partner Marketing.

The role:

This role is very hands-on and requires strong organizational and strategic skills. Past experience of working with SaaS firms who have listings on Google or Amazon marketplaces is key. You will be driving a series of campaigns to engage Google and AWS sellers, to make them want to sell more Armis offerings thru their marketplace.

Under the direction of the Senior Director for Strategic Alliances and Partner Marketing, you will be liaising with multiple parties about marketplace listings, optimization strategies, partnership
engagements, and much more.

Your role is to actively support and enhance our visibility and performance on the Amazon Marketplace and work towards optimizing our presence on the Google Cloud Marketplace.

What you will do:

Marketplace Management & Optimization:
- Ensure we are fully engaged with AWS Marketplace and work towards being optimized on Google Cloud Marketplace. You will investigate and determine what we need to do about Crowdstrike, Sentinel One and Fortinet related listings.
- Monitor and analyze marketplace performance metrics and implement strategies for improvement.

Strategic Partnerships:
- Work with the Senior Director of Strategic Alliances & Partner Marketing to develop and execute strategies for marketplace engagement.

• Bachelor’s degree in Marketing, or a related field (or equivalent experience).
• 5+ years of experience in a partner marketing project management role, preferably in the technology, cybersecurity, or SaaS industries.
• Experience in working with cloud marketplaces such as Google and AWS
• Exceptional organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication skills.

- Competitive market rate salaries
- Stock options and incentive bonuses
- 20 vacation days &12 extra ME days per annum
- Healthcare

- Meal Vouchers

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.

• Serve as the primary liaison between Armis and the external paid media agency.
• Work closely with the Global Campaigns, Customer Marketing and Regional Marketing to ensure alignment on messaging and campaign objectives.
• Monitor agency performance and hold them accountable for deliverables, deadlines, and results.
• Analyze campaign performance data and generate insights to drive continuous improvement.
• Ensure campaigns and related spend are optimized to drive maximum ROI.
• Drive A/B tests and implement learnings to improve ad performance.
• Manage the paid media budget, ensuring allocation, tracking, and pacing align with forecasts and targets.
• Establish guardrails and provide guidance to prevent campaign overlap in both market presence and cannibalization of related spend.
• Collaborate closely with Marketing Operations to ensure seamless integration of technology platforms, enhancing the effectiveness of paid media targeting.
• In partnership with the paid media agency, create and present regular performance reports highlighting successes, challenges, and areas for improvement.
• Stay up-to-date on industry trends, emerging channels, and best practices in paid media.
• Recommend new opportunities and strategies to keep the company ahead of the competition.
• Conduct Quality Assurance (QA) of all campaigns before they go live.

• 5+ years of experience in digital marketing with a focus on paid media, ideally within the B2B SaaS industry.
• Proven track record of managing external agencies and achieving measurable campaign success.
• Deep understanding of paid media platforms, including Google Ads, LinkedIn Ads, and programmatic tools.
• Strong analytical skills with experience using platforms like Google Analytics, Marketo, Salesforce, or similar tools.
• Excellent project management and communication skills.
• Ability to manage budgets and report on financial metrics.
• A team player with a strong and confident personality and a positive attitude.
• Strong grasp of the English language (spoken and written).

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.

to join our newly established Marketing Centre of Excellence (MCoE) in Romania. This is a critical role within our global marketing organization, responsible for ensuring our social media plans, campaigns, and activities are executed to the highest standard.

• Social Media Execution :
• Manage and implement global social media campaigns across platforms such as LinkedIn, Twitter, Instagram, Reddit, and others.
• Tailor campaigns for local and global audiences to maximize reach and engagement.
• Collaborate with internal stakeholders and external partners to deliver compelling, on-brand content.
• Team Leadership :
• Oversee and mentor the local Social Media Specialist, ensuring alignment with global objectives.
• Foster a collaborative and innovative team culture
• Focus on getting stuff done but with accuracy
• Content Development :
• Create, schedule, and publish engaging and visually appealing content.
• Stay informed about emerging social media trends and platforms to ensure Armis stays ahead of the curve.
• Ensure content adheres to brand guidelines and resonates with target audiences.
• Performance Monitoring & Reporting :
• Track, analyze, and report on key performance metrics across all social media channels.
• Use insights to optimize future campaigns and improve ROI.
• Collaboration :
• Work closely with the Director of Social Media and other global marketing leaders to align on strategy and priorities.
• Partner with the local MCoE team to ensure smooth execution and alignment with organizational goals.

• Experience :
• 5+ years of professional experience in social media management, preferably in B2B technology, SaaS, or cybersecurity.
• Proven track record of developing and executing successful social media campaigns.
• Skills :
• Expertise in social media platforms, trends, algorithms, and analytics tools (e.g., LinkedIn, Instagram, Twitter, Hootsuite, Sprout Social, or similar).
• Strong leadership and mentoring skills with experience managing junior team members.
• Exceptional written and verbal communication skills in English (fluency required).
• Creative mindset with an eye for detail and design.
• Attributes :
• Passionate about social media, with a deep understanding of its influence and commercial potential.
• Collaborative and self-driven, with the ability to work independently and as part of a global team.
• Highly organized and capable of managing multiple projects in a fast-paced environment.

What you will do

Web Content Management:

• Collaborate with the global marketing team to create, update, and publish engaging web content aligned with regional and global strategies.
• Test and validate links, formats, and layouts to maintain a flawless user experience.
• Help maintain and enhance our global digital presence, ensuring consistency and quality across regions.

SEO and Website Optimization:

• Implement SEO best practices to improve organic search visibility, including keyword research, on-page optimization, and metadata enhancements.
• Monitor and analyze website traffic, user behavior, and search rankings using tools like Google Analytics, Conductor, and SEO platforms.
• Provide insights and recommendations to improve content discoverability, rankings, and overall website performance.
• Stay up to date with evolving SEO trends, algorithm updates, and industry best practices to ensure our digital presence remains competitive.

Collaboration with the Content Factory:

• Partner with the newly established Content Factory team to ensure timely and effective content updates on the website.
• Work with writers, designers, and campaign managers to showcase and promote new content, ensuring it is optimized for digital consumption and engagement.
• Align content distribution with demand generation, social media, and regional marketing initiatives to maximize reach and impact.
• Ensure content is structured effectively for global audiences while maintaining brand consistency across digital channels.

Collaboration and Quality Assurance:

• Work closely with the Marketing CoE and regional marketing teams to align on global content strategies and execution plans.
• Meticulously test campaigns to identify and address any errors or inconsistencies.
• Monitor performance metrics and provide actionable recommendations to optimize campaigns and content for global audiences.
• Manage a Digital Marketing Specialist

What we expect:

• 4+ years of experience in digital marketing, email marketing, or related roles.
• Minimum 2 years experience of managing people.
• Hands-on experience with email marketing platforms (e.g., Marketo, HubSpot).
• Familiarity with web content management systems (e.g., WordPress).
• Strong understanding of GDPR and email compliance best practices.
• Experience working in a global or multi-regional marketing environment is a plus.
• Exceptional attention to detail with a commitment to accuracy.
• Highly diligent and focused, able to manage multiple tasks and deadlines in a dynamic, global environment.
• Strong proofreading skills and an eye for design and formatting.
• Analytical mindset, with the ability to interpret data and optimize campaigns accordingly.
• Collaborative and adaptable, comfortable working across time zones and cultures with a global team.

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.

Your role is very much focused on both showcasing our latest and greatest research, findings and insights but also building a following of related subscribers, who want to receive these key pieces of knowledge and updates.

What you will do:

Campaign Development:

• Working across the wider Campaigns Team, you will be accountable for building and deploying a series of campaigns to promote our latest research and insights.
• You will be accountable for how related projects are executed and ensuring you get optimal performance
• You will liaise with Armis Labs, Early Warning Team, Product Marketing, Product Management and the Global Communications Team.

Subscriber Following:

• You will have a continuous focus on how to build, nurture and expand awareness about our research and insights and the building of a related database of followers / subscribers.
• Expanding our subscriber base is mission critical to your role and success. We want as many people to want to get related updates from Armis and to ultimately convert to paying customers.

Showcasing Value & Resources:

• You will ensure that Armis showcases our research and findings. Reports, papers, graphics, blogs, videos and so much more.
• You will work with our Comms team to push for wider media awareness about our research, insights and findings to maximize awareness levels.

• Bachelor’s degree in Marketing, business administration or a related field (or equivalent experience).
• 3-5 years of experience in marketing / communications / campaigns preferably in the technology, cybersecurity, or SaaS industries.
• Proficiency in project management tools (e.g., Asana, Trello, Monday.com) and file management systems (e.g., Dropbox, Google Drive, DAM platforms).
• Exceptional organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication skills.

Why you will love us:

Armis recognises and rewards its employees, and we are offering a wide array of benefits to our Romanian employees:

• Competitive market rate salaries
• Stock options and incentive bonuses
• 20 vacation days & 12 extra ME days per annum
• Healthcare
• Paid travel expenses (when going to other countries and work events)
• Employee personal development training & Armis University access
• In-office snacks and catering

What you’ll do…

• Manage a portfolio of up to 40 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to PostSales. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives.
• Guide the customer through the implementation phase, delivering use cases and acknowlege expected value.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and Advocacy.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product concerns and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status.
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and management stakeholders for assigned accounts
• Ensure customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency

What we expect…

• Fluent in English to support EMEA-based accounts and an additional European languages
• Possess exceptional verbal, written, social, presentation, and interpersonal skills
• 5+ years experience in a related function with direct customer facing , advocacy and engagement experience in post-sales,systems engineering, professional services or client management functions, ideally in Customer Success.
• 2+ years experience working in Security and or Networking or hold a university degree in System Security

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• Previous experience in one or many verticals as Healthcare/automotive/Retail
• Experience implementing a security program enterprise organization or networking solutions.