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Bank Of America Sr Operations Analyst 
Mexico, Nuevo León, General Escobedo 
99601972

29.08.2024

Responsibilities

Business Support:

  • Support management routines for the Canada Branch
  • New Hire Onboarding
  • Financial Reporting including Ad hoc requests
  • Access Control Representative/Application Access
  • Invoice Processing
  • Business Continuity

Administration Support/Oversight:

  • Draft Print for cheque disbursement process
  • Action internal partner inquiries/troubleshooting in a timely manner.
  • Oversee inventory and supply order requirements for the branch including custom draft stock.
  • Gap/Risk Assessments & Operational Efficiency:
  • Analyze current processes to assess and mitigate risk.
  • Review current processes, identify areas for improvement, and propose solutions to save cost and increase efficiency.

Governance Oversight:

  • Execute governance processes for key horizontal functions including Procedure/Process Maps, DOA Limits, MFA, SharePoint, FileNet, BCMR, etc.
  • Ensure consistency and quality of procedures across each functional area.

Health & Safety:

  • Evaluate facility operations and personnel for safety and health regulations compliance.
  • Enhance safety standards by conducting regular facility inspections and addressing potential hazards promptly.

Audit:

  • Support audit and contingency testing.

Requirements

  • Three to five years of experience within Operations environment with a financial institution.
  • Post-secondary education or equivalent experience > 5 years.
  • Knowledge of payment processes and Canadian clearing systems/rules an asset.
  • Ability to execute tasks assigned with exceptional quality and accuracy.
  • Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset.
  • Excellent communication and problem-solving skills
  • Demonstrated initiative and the ability to work with minimal supervision.
  • Ability to write procedures and desktop job aids.
  • Ability to multi-task and identify root cause of payment failures or errors.
  • Strong accounting skills
  • Team player with strong people and customer service skills
  • Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities.
  • Ability to meet established deadlines in a fast-paced environment.
  • Willingness to learn and take on new tasks, as required.
  • Availability to work shifts, statutory holidays, and weekends, as required.


Skills/Experience

  • Process/Operational Excellence, Improvement and Execution
  • Project/Program Planning & Execution
  • Reconcilement
  • Regulatory Reporting
  • Research and Adjustments
  • Operational Risk/Business Controls
  • Process Design and Development