Bank Of America Operations Analyst - Payments 

Mexico, Nuevo León, General Escobedo 

909340986

Job Description

The successful candidate will ensure client expectations are met in a timely manner and may be required to rotate within operations to support operational needs. This position will work in the office supporting various shifts/weekends and/or statutory holidays, as required. This position will report to the Payment Operations Manager.

Responsibilities

• Production support activities including data entry and verification functions. Support Continuous Link Settlement (CLS) process during the processing window

• Monthly input of capacity metrics for reporting

• Liaise with other departments as applicable to support day to day functions

• Handle incoming/outgoing inquiries received

• Ensure all monthly status logs are updated and accurate

• Execute other control related duties/functions as assigned to department

• Actively support efforts that strive for continued Operational Excellence within the organization.

• Support end user and performance acceptance testing as applicable

• Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS Global banking System

• Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)

• Monitoring daily workflow within the team, making adjustments as necessary

• Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met

• Monitor payment queues to ensure all items are processed timely and cleared by end of processing day

• Drive process improvements to increase efficiency and timeliness metrics

• Process Exotic Currency payments

• File and save records in accordance with bank policy

• Process manual payments/ accounting entries

• Process Electronic Funds Transfer (EFT) files

• Handle other payment process-related duties/functions as assigned including data entry into various systems supported

• Act as a resource on User Acceptance testing (UAT) and Performance

Qualifications

• Three to five years of experience within Operations environment with a financial institution

• Post-secondary education or equivalent experience > 5 years

• Knowledge of payment processes and Canadian clearing systems/rules an asset

• Ability to execute tasks assigned with exceptional quality and accuracy

• Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset

• Excellent communication and problem-solving skills

• Demonstrated initiative and the ability to work with minimal supervision

• Ability to write procedures and desktop job aids

• Ability to multi-task and identify root cause of payment failures or errors

• Strong accounting skills

• Team player with strong people and customer service skills

• Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and employment activities

• Ability to meet established deadlines in a fast-paced environment

• Willingness to learn and take on new tasks, as required

• Availability to work shifts, statutory holidays, and weekends, as required

Skills

• Process/Operational Excellence, Improvement and Execution

• Project/Program Planning & Execution

• Reconcilement

• Regulatory Reporting

• Research and Adjustments

• Operational Risk/Business Controls

• Process Design and Development