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Job Description
The Client Account Management team handles all Client Onboarding, Billing and Monitoring for Global Treasury, Banknote and Global Bulk clients. The Operations Analyst will be responsible for Account Opening, Closing and Maintenance, Client Billing, Foreign Exchange Confirmations, SWIFT MT300 processing, and various other functions as assigned. Hours of operation range from 7:00 am to 6:00 pm EST daily, however, shift hours are subject to change as business needs arise to ensure sufficient coverage for support functions. Required to work different shifts including statutory holidays as required, based on departmental needs The Operations Analyst will report to the Department Manager.
Responsibilities
Open, close, and maintain accounts, for Global Treasury Clients, within the defined timelines.
Foreign Exchange Confirmations and SWIFT MT300 processing
Complete the billing volume capture and input within defined deadlines. Distribute client invoices
Monitor Queue for transactions that have been blocked by Global Economic Sanctions and open accounts within a quick timeline
Work with Sales Officers to maintain client pricing
Complete billing refunds and adjustments within defined service levels
Maintain client database for various Lines of Business
Address and respond to inquiries from business partners
Complete various accounting entries
Archiving and controlling of department records
Other administrative duties, as assigned including month end reporting requirements and daily queries to support department and preparation of reports
Required to work different shifts including statutory holidays as required, based on departmental needs
Requirements
Working knowledge of GBS, AS400, and On-line support an asset
Proficiency with Microsoft Office applications and computer skills
Knowledge of the banks Treasury products and understanding of payment processing and investigation experience an asset
Excellent communication, organizational and problem solving skills
Demonstrated ability to work independently with minimal supervision and also a team player
Ability to meet established deadlines in a fast paced environment
Willingness to learn and take on new tasks
Experience in financial services preferred but not required
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