Bank Of America Operations Analyst 

Mexico, Nuevo León, General Escobedo 

328625287

Job Description

The Client Account Management team handles all Client Onboarding, Billing and Monitoring for Global Treasury, Banknote and Global Bulk clients. The Operations Analyst will be responsible for Account Opening, Closing and Maintenance, Client Billing, Foreign Exchange Confirmations, SWIFT MT300 processing, and various other functions as assigned. Hours of operation range from 7:00 am to 6:00 pm EST daily, however, shift hours are subject to change as business needs arise to ensure sufficient coverage for support functions. Required to work different shifts including statutory holidays as required, based on departmental needs The Operations Analyst will report to the Department Manager.

Responsibilities

• Open, close, and maintain accounts, for Global Treasury Clients, within the defined timelines.

• Foreign Exchange Confirmations and SWIFT MT300 processing

• Complete the billing volume capture and input within defined deadlines. Distribute client invoices

• Monitor Queue for transactions that have been blocked by Global Economic Sanctions and open accounts within a quick timeline

• Work with Sales Officers to maintain client pricing

• Complete billing refunds and adjustments within defined service levels

• Maintain client database for various Lines of Business

• Address and respond to inquiries from business partners

• Complete various accounting entries

• Archiving and controlling of department records

• Other administrative duties, as assigned including month end reporting requirements and daily queries to support department and preparation of reports

• Required to work different shifts including statutory holidays as required, based on departmental needs

Requirements

• Working knowledge of GBS, AS400, and On-line support an asset

• Proficiency with Microsoft Office applications and computer skills

• Knowledge of the banks Treasury products and understanding of payment processing and investigation experience an asset

• Excellent communication, organizational and problem solving skills

• Demonstrated ability to work independently with minimal supervision and also a team player

• Ability to meet established deadlines in a fast paced environment

• Willingness to learn and take on new tasks

• Experience in financial services preferred but not required