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Job Description
The successful candidate will ensure client expectations are met in a timely manner. The successful candidate may be required rotate within operations to support operational needs. This position will be required to work in the office shifts/weekends and/or statutory holidays, as required. This position will report to the Payments Operations Manager.
Responsibilities
Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS Global banking System)
Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)
Monitoring daily workflow within the team, making adjustments as necessary.
Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met
Monitor payment queues to ensure all items are processed timely and cleared by end of processing day
Provide effective coaching and guidance to employees within the group regarding procedural, technical and/or operational changes
Drive process improvements to increase efficiency and timeliness metrics
Process Exotic Currency payments
File, and send files to offsite storage and maintain storage records
Process manual payments/ accounting entries
Process Electronic Funds Transfer (EFT) files
Handle other payment process-related duties/functions as assigned including Data Entry into various systems supported
Act as a resource on User Acceptance testing (UAT) and Performance Acceptance Testing on AS400 and GBS platform
Provide input on application to Local Canadian International Payment Rules and Regulations(LVTS/ACSS/FEDWIRE and others)
Maintain operational controls
Requirements
Three to five years of experience in payments processing with financial institutions
Working knowledge of Global Bulk Payment System & Global banking System
Knowledge of payment process and Canadian clearing systems/rules
Familiarity with SWIFT messages and proper payment formatting
Strong Accounting skills
Strong people and customer service skills
Proven track record in independent handling of projects or initiatives
Proficiency with Excel, Word, SWIFT Alliance systems and keyboarding skills
Excellent communication and problem solving skills
Demonstrated initiative and the ability to work with minimal supervision
Team player with demonstrated leadership skills
Ability to meet established deadlines in a fast paced environment
Willingness to learn and take on new tasks, as required
Availability to work various shifts, Statutory Holidays and weekends, as required
Post-secondary education, however not necessary
Ability to write test scripts and participate in User Acceptance testing and other payment system testing, as required
Strong problem solving skills and ability to multi-task and identify root cause of payment failures or errors
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