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Bank Of America Operations Analyst -Payments 
Mexico, Nuevo León, General Escobedo 
282228

30.07.2024

Job Description

The successful candidate will ensure client expectations are met in a timely manner. The successful candidate may be required rotate within operations to support operational needs. This position will be required to work in the office shifts/weekends and/or statutory holidays, as required. This position will report to the Payments Operations Manager.

Responsibilities

  • Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS Global banking System)

  • Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)

  • Monitoring daily workflow within the team, making adjustments as necessary.

  • Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met

  • Monitor payment queues to ensure all items are processed timely and cleared by end of processing day

  • Provide effective coaching and guidance to employees within the group regarding procedural, technical and/or operational changes

  • Drive process improvements to increase efficiency and timeliness metrics

  • Process Exotic Currency payments

  • File, and send files to offsite storage and maintain storage records

  • Process manual payments/ accounting entries

  • Process Electronic Funds Transfer (EFT) files

  • Handle other payment process-related duties/functions as assigned including Data Entry into various systems supported

  • Act as a resource on User Acceptance testing (UAT) and Performance Acceptance Testing on AS400 and GBS platform

  • Provide input on application to Local Canadian International Payment Rules and Regulations(LVTS/ACSS/FEDWIRE and others)

  • Maintain operational controls

Requirements

  • Three to five years of experience in payments processing with financial institutions

  • Working knowledge of Global Bulk Payment System & Global banking System

  • Knowledge of payment process and Canadian clearing systems/rules

  • Familiarity with SWIFT messages and proper payment formatting

  • Strong Accounting skills

  • Strong people and customer service skills

  • Proven track record in independent handling of projects or initiatives

  • Proficiency with Excel, Word, SWIFT Alliance systems and keyboarding skills

  • Excellent communication and problem solving skills

  • Demonstrated initiative and the ability to work with minimal supervision

  • Team player with demonstrated leadership skills

  • Ability to meet established deadlines in a fast paced environment

  • Willingness to learn and take on new tasks, as required

  • Availability to work various shifts, Statutory Holidays and weekends, as required

  • Post-secondary education, however not necessary

  • Ability to write test scripts and participate in User Acceptance testing and other payment system testing, as required

  • Strong problem solving skills and ability to multi-task and identify root cause of payment failures or errors