Bank Of America Sr Operations Analyst 

Mexico, Nuevo León, General Escobedo 

99601972

Responsibilities

Business Support:

• Support management routines for the Canada Branch
• New Hire Onboarding
• Financial Reporting including Ad hoc requests
• Access Control Representative/Application Access
• Invoice Processing
• Business Continuity

Administration Support/Oversight:

• Draft Print for cheque disbursement process
• Action internal partner inquiries/troubleshooting in a timely manner.
• Oversee inventory and supply order requirements for the branch including custom draft stock.
• Gap/Risk Assessments & Operational Efficiency:
• Analyze current processes to assess and mitigate risk.
• Review current processes, identify areas for improvement, and propose solutions to save cost and increase efficiency.

Governance Oversight:

• Execute governance processes for key horizontal functions including Procedure/Process Maps, DOA Limits, MFA, SharePoint, FileNet, BCMR, etc.
• Ensure consistency and quality of procedures across each functional area.

Health & Safety:

• Evaluate facility operations and personnel for safety and health regulations compliance.
• Enhance safety standards by conducting regular facility inspections and addressing potential hazards promptly.

Audit:

• Support audit and contingency testing.

Requirements

• Three to five years of experience within Operations environment with a financial institution.
• Post-secondary education or equivalent experience > 5 years.
• Knowledge of payment processes and Canadian clearing systems/rules an asset.
• Ability to execute tasks assigned with exceptional quality and accuracy.
• Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset.
• Excellent communication and problem-solving skills
• Demonstrated initiative and the ability to work with minimal supervision.
• Ability to write procedures and desktop job aids.
• Ability to multi-task and identify root cause of payment failures or errors.
• Strong accounting skills
• Team player with strong people and customer service skills
• Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities.
• Ability to meet established deadlines in a fast-paced environment.
• Willingness to learn and take on new tasks, as required.
• Availability to work shifts, statutory holidays, and weekends, as required.

Skills/Experience

• Process/Operational Excellence, Improvement and Execution
• Project/Program Planning & Execution
• Reconcilement
• Regulatory Reporting
• Research and Adjustments
• Operational Risk/Business Controls
• Process Design and Development