Lemonade CLX Car Trainer 

United States, Oregon 

988771389

Design and implement comprehensive training programs for the Claims team, with a focus on car claims handling, operational processes, and compliance guidelines

Facilitate onboarding classes for new hires, providing foundational training on car claims processes, systems, and company protocols

Facilitate continuing education sessions for existing team members, ensuring they stay up-to-date on new policies, procedures, and industry best practices

Develop educational initiatives for both new hires and experienced team members, guaranteeing training content meets the needs of varying skill levels

Collaborate with internal stakeholders, including the Claims, Quality Assurance, and Customer Experience teams, to develop training modules in alignment with the business initiatives and technical knowledge

Handle knowledge requests to create and update resources, and provide ongoing training support

Utilize Learning Management Systems (LMS) and other training platforms to facilitate knowledge sharing, track training progress, and measure effectiveness

Monitor and evaluate training effectiveness through feedback, assessments, and performance data, continuously refining training programs to improve outcomes

Foster a culture of continuous learning within Claims operations, encouraging professional growth and development

3+ years of experience in claims handling or a related field, with exposure to car claims handling, preferred (experience with liability and injury claims is a plus but not required)

1+ year of experience designing and implementing training programs, preferably within the insurance industry or a related field

Strong understanding of Learning Management Systems (LMS) (e.g., 360 Learning, Guru) and other training technologies, with experience creating engaging, accessible, and effective training content

Proven ability to translate operational concepts into training materials that are easy to understand and apply

Excellent collaboration skills, with experience working cross-functionally with teams such as Quality Assurance, Claims, and Customer Experience

Strong communication and organizational skills, with a track record of supporting the professional development of team members

Ability to work independently and manage multiple training projects simultaneously, ensuring timely and high-quality deliverables