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Specializing in liability claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.
What You’ll DoInvestigate and handle liability claims from start to finish
Pay claims efficiently and fairly while maintaining a high level of customer service
Identify subrogation opportunities within the claims-handling process
Communicate with customers via phone and email to settle claims
Organize and prioritize daily tasks in order to resolve claim-based questions
3+ years of property liability or injury liability claim-handling experience
A background handling litigated and attorney-repped files is a major advantage
Experience working with a large national carrier, ideally supporting renters and homeowners customers
The desire to work in a unique, dynamic, and fast-paced startup environment
Surplus of empathy, patience, and positivity
Comfortable with and adaptable to new technology and business tools
Licensed as a Property & Casualty adjuster in your resident state - an Advantage
Lemonade expects all advocates to have and maintain a license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.
Xactware experience is preferred and an advantage
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