Jobs at Lemonade

• Develop and execute a comprehensive CRM strategy focused on customer lifecycles, journeys, and segmentation to boost sales, retention, and loyalty.

• Lead the creation, optimization, and execution of customer communications across email, app, and other channels, ensuring alignment with our brand and business objectives.

• Define, track, and own the key business metrics for CRM success, including LTV, retention/churn, and engagement, ensuring all efforts drive measurable impact.

• Partner with cross-functional teams to leverage customer data and insights, translating them into actionable CRM programs that drive growth and loyalty.

• Build and manage a high-performing CRM team, fostering collaboration and a culture of continuous improvement.

• Oversee the strategy and operations of the referral program, driving its growth and integration into broader customer engagement initiatives.

• Assess and optimize our martech stack, implementing tools and processes to support scalability and streamline workflows.

• Stay at the forefront of CRM trends, incorporating industry best practices, emerging technologies, and innovative approaches to enhance program sophistication and effectiveness.

• 10+ years of experience in CRM or lifecycle marketing roles, with a proven ability to drive business outcomes

• Demonstrated success in designing and executing customer lifecycle programs that drive measurable business outcomes, including retention and LTV.

• Bachelor’s degree in Business Administration, Insurance, Marketing, or related field

• Proven experience in building and scaling customer engagement initiatives across multiple touchpoints, including email, app, and referral programs.

• A deep understanding of customer data, segmentation, and analytics, with the ability to derive insights and turn them into actionable strategies.

• Experience managing and developing high-performing teams, with a demonstrated ability to inspire and lead in a fast-paced environment.

• A keen understanding of martech tools and platforms, with a track record of optimizing workflows and recommending improvements.

• Proven success in managing and being accountable for core business metrics, with a strong focus on ROI.

• Expertise in managing multiple stakeholders, including cross-functional collaboration and upward communication with executives.

• Results-driven and metrics-oriented, with a resourceful and creative approach to problem-solving.

• Ability to work in an office environment a minimum of 3 days a week.

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture.

  
  

• Support Lemonade’s internal audit plan through the execution of related audits from beginning to end

• Lead audits, demonstrating a solid working knowledge of audit standards and frameworks (for example, COSO) that impact the organization

• Develop audit reports on the effectiveness of the internal control structure for an executive-level audience, ensuring reported findings are appropriately documented and supported by evidence

• Develop customized and valuable solutions to issues identified during the course of audits

• Assist management in SOX controls testing

• Assist in the preparation of internal audit materials for the Audit Committee

• Assist with responses to regulatory inquiries as they relate to internal audit matters

• 5+ years of experience in an internal audit, public accounting, or consulting role

• Bachelors degree with relevant certifications (CPA, CIA, CFE)

• Familiarity with relevant frameworks (e.g., COSO, ISO)

• Technical acumen and/or experience in insurance or other key business operations

• Strong track record of delivering on audits and/or process improvement projects

• Highly analytical, with a passion for redefining the way internal audits are executed

• Experience with a fintech company or financial services company (preferably with an understanding/exposure to insurtech)

• Ability to work in an office environment a minimum of 3 days a week

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

• Advance our countrywide forms, policy language, and pricing plans

• Partner with our actuarial and underwriting experts to work on the development of coverage, pricing levels, and eligibility requirements

• Collaborate with the Insurance Operations team to facilitate regulatory approval, working closely with the Product team to implement new features

• Research market trends and competitor actions to make insightful recommendations to profitably grow

• Manage effectiveness of current product performance and recommend improvements and enhancements

• Measure the impact of product changes to support learnings for the future

• 7+ years of P&C experience, with a minimum of 5+ years of personal lines insurance experience in either product development, product management or state management

• Bachelor’s degree in Business, Insurance, Finance, Economics, Statistics, or related field

• Strong technical skills with SQL, Looker, or similar systems, including building dashboards or reports, preferred

• Exceptional analytical skills and attention to detail, with a knack for identifying trends and taking action

• Advanced Microsoft Office skills (including MS Word, Powerpoint, and Excel)

• Superior organizational and project management capabilities, comfortable managing multiple priorities in a fast-paced environment

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
  

• Oversee the execution of intricate projects within Underwriting Operations and Claims, ensuring alignment with business goals and timely completion

• Build and maintain strong relationships with key stakeholders, including leadership and Product partners, driving strategic initiatives for operational excellence

• Support comprehensive financial analysis and forecasting activities, contributing to the financial strategy of Underwriting Operations and Claims. Your insights will influence capacity and financial planning, significantly impacting the department’s financial health.

• Identify and implement continuous process improvements by leveraging feedback, data, and industry best practices

• Articulate complex ideas and project updates clearly and persuasively across f the organization

• Provide leadership and mentorship to your team, fostering a culture of professional growth and high performance. Your guidance will help develop future leaders and contribute to the ongoing growth of the Underwriting and Customers Operations teams.

• 5+ years in a similar role, within the insurance industry or in tech

• 2+ years of experience in team management or leadership

• Demonstrated success in project management, with a track record of leading complex, cross-functional projects to completion

• Advanced data analysis skills, including the ability to interpret and leverage data to make informed decisions

• Strong problem-solving skills and the ability to analyze complex issues and find actionable solutions

• A Bachelor's degree

• Exceptional communication and collaboration skills, with the ability to convey complex ideas effectively and influence stakeholders at all levels

• Ability to work remotely

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

• Assist Claims Advocates in insurance Property investigations as it pertains to suspicious indicators

• Serve as a liaison between NICB & local and federal law enforcement agencies

• Establish and maintain a professional working relationship with Lemonade Integral Staff

• Assist in the reporting, analysis, and investigation of policies suspected of fraud related to claims and underwriting

• Attend and provide essential fraud awareness training

• Prepare and submit initial and follow-up reports detailing all findings and actions taken on suspicious claims

• 2+ years of investigative claims experience in Property claims in the insurance industry, with excellent customer focus (and experience working with SIU)

• Working knowledge of investigative techniques for Property Claims, i.e., Theft, Fire, Water and Weather losses

• Ability to analyze data, plan case strategy, prepare case reports, and partner with Claims team members to prove or rule out suspect factors on property losses

• Tech savvy and comfortable with advanced investigative tools (ISO, Accurint, TLO, etc.)

• Able to create and implement investigative processes

• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

As an IT Specialist at Lemonade you’ll play a pivotal role in supporting and developing new processes and automations for our IT stack, including SaaS apps and our user lifecycle (onboarding, off boarding, access management).

In this role, you’ll leverage automations and generative AI to devise and implement innovative and creative solutions.

• Deliver exceptional IT support, resolving hardware and software issues, ensuring network connectivity, and providing effective remote assistance

• Build and maintain a fresh, automated employee onboarding and offboarding experience

• Implement automations to streamline IT operations, enhancing efficiency and security

• Utilize AI prompt engineering to improve the effectiveness of IT support tasks

• Develop solutions for first-level support - create informative knowledge-base articles and user-friendly self-service tools

• Take charge of our IT products, identifying opportunities for enhancements and innovation

• Lead projects from inception to completion, ensuring successful outcomes

• Stay informed on the latest IT trends and technologies

• Work collaboratively with other tech professionals to provide outstanding service to users

• 2+ years of experience in optimizing IT operations and automation with various tech stacks

• A knack for jumping into new challenges and solving them independently

• The ability to adapt quickly in a fast-paced tech environment

• A degree in computer science, IT, or related field

• A proactive attitude towards taking ownership of your work

• Strong problem-solving skills with a creative approach to bold & new solutions

• Excellent communication skills, proven ability to engage with stakeholders

• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

• Ability to work remotely

We’re looking for a Senior Actuary who is eager to revolutionize car insurance with us.
In this role, you’ll be managing rate levels, building advanced pricing models & tools, and bringing actuarial discipline to all facets of Lemonade - from distribution to underwriting, claims, compliance, and finance. You’ll leverage competitive data and data science to optimize our customers’ experience and ensure fairness and accuracy in pricing.

• Be an owner and expert on our car insurance state rating plans and rate indications

• Lead the development and integration of predictive modeling projects while working closely with the Data Science team

• Craft rate filing support for new machine learning models

• Recommend pricing and underwriting actions based on ongoing monitoring of results

• Build a knowledge base of competitor rating strategies and the overall competitive landscape

• Develop the rates and pricing strategy for product expansions in new states

• Lead in the design and development of internal pricing software for advanced analytics to support real-time decision making and scalable growth

• 7+ years of P&C personal lines experience; Attained ACAS or greater

• Bachelor’s degree in Actuarial Science, Mathematics, Statistics, or a related field

• Strong proficiency in data science programming languages such as Python required, and database query tools such as SQL

• Familiarity with predictive modeling concepts, including supervised machine learning approaches such as GLMs, decision trees, gradient boosting machines, and random forests

• Ability to work in a remote environment

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture