Lemonade Experience Operations Specialist 

United States, Oregon 

563038328

As an IT Specialist at Lemonade you’ll play a pivotal role in supporting and developing new processes and automations for our IT stack, including SaaS apps and our user lifecycle (onboarding, off boarding, access management).

In this role, you’ll leverage automations and generative AI to devise and implement innovative and creative solutions.

• Deliver exceptional IT support, resolving hardware and software issues, ensuring network connectivity, and providing effective remote assistance

• Build and maintain a fresh, automated employee onboarding and offboarding experience

• Implement automations to streamline IT operations, enhancing efficiency and security

• Utilize AI prompt engineering to improve the effectiveness of IT support tasks

• Develop solutions for first-level support - create informative knowledge-base articles and user-friendly self-service tools

• Take charge of our IT products, identifying opportunities for enhancements and innovation

• Lead projects from inception to completion, ensuring successful outcomes

• Stay informed on the latest IT trends and technologies

• Work collaboratively with other tech professionals to provide outstanding service to users

• 2+ years of experience in optimizing IT operations and automation with various tech stacks

• A knack for jumping into new challenges and solving them independently

• The ability to adapt quickly in a fast-paced tech environment

• A degree in computer science, IT, or related field

• A proactive attitude towards taking ownership of your work

• Strong problem-solving skills with a creative approach to bold & new solutions

• Excellent communication skills, proven ability to engage with stakeholders

• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

• Ability to work remotely