Lemonade CLX Property Advocate 

United States, Oregon 

414698348

Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end

Effective verbal and written communication

Obtain, evaluate, and investigate facts of loss for the timely settlement of claims

Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience

Organize and prioritize daily tasks in order to resolve claim-based questions

Understand and interpret individual customer policies per state

Explain coverage decisions to customers in plain English, without relying on jargon

1 year of property claim-handling experience—handling all perils and causes of loss including theft, water, and fire

Ability to absorb and excel in a very fast paced and dynamic work environment

Claim handling experience in an effective desk management environment

Experience handling complex Contents and Loss-of-Use claims

Experience working with large national property-direct repair vendors and adjusting firms

Empathy, patience, positivity, and a passion for outstanding customer experiences

Comfortable with and adaptable to new technology and business tools

Experience using estimating software, such as, Xactanalysis, Xactware products is preferred

At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Lemonade expects all advocates to have and maintain an adjuster license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months