KLA Customer Support Engineer 

Belgium, Flemish Brabant, Leuven 

988220397

Key responsibilities:

• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineers and other CSE's in resolving problems. May perform duties associated with Technical Support Engineer.
• Repairing of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
• CSE may access and resolve problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
• Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.

Skills and experience

• Experience with troubleshooting techniques in repairing complex and sophisticated tools.
• Well-able to read and interpretelectronic/electro-mechanicalschematics and drawings.
• Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs.
• Understanding of customerapplication/utilizationof assigned equipment set in production environment desirable.
• Excellent analytical problem-solving skills
• Creative thinking approach to deal with customer challenges and needs
• Excellent oral and written communication skills
• Team performer and ability to maintain excellent working relationship with customers and colleagues

Minimum Qualifications

• Languages: Fluent English (Both written and spoken)
• Bachelor’s level Degree in Engineering, Electronics, Electrical Engineering and 2 years of related work experience or 5 years industry working experience
• Avalid driving license is required for the country you will be working in.
• Field service or equipment related experience on Semiconductor capital equipment is a plus.