Represents the company to the customer and assumes accountability for customer satisfaction with service.
Assures operational quality of system equipment.
Coordinates actions with customers to minimize down time.
Provides assistance to Installation Engineers and other CSE's in resolving problems. May perform duties associated with Technical Support Engineer.
Repairing of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
CSE may access and resolve problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
Skills and experience
Experience with troubleshooting techniques in repairing complex and sophisticated tools.
Well-able to read and interpretelectronic/electro-mechanicalschematics and drawings.
Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs.
Understanding of customerapplication/utilizationof assigned equipment set in production environment desirable.
Excellent analytical problem-solving skills
Creative thinking approach to deal with customer challenges and needs
Excellent oral and written communication skills
Team performer and ability to maintain excellent working relationship with customers and colleagues
Minimum Qualifications
Languages: Fluent English (Both written and spoken)
Bachelor’s level Degree in Engineering, Electronics, Electrical Engineering and 2 years of related work experience or 5 years industry working experience
Avalid driving license is required for the country you will be working in.
Field service or equipment related experience on Semiconductor capital equipment is a plus.