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KLA Customer Support Engineer 
Belgium, Flemish Brabant, Leuven 
988220397

31.07.2024

Key responsibilities:

  • Represents the company to the customer and assumes accountability for customer satisfaction with service.
  • Assures operational quality of system equipment.
  • Coordinates actions with customers to minimize down time.
  • Provides assistance to Installation Engineers and other CSE's in resolving problems. May perform duties associated with Technical Support Engineer.
  • Repairing of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
  • CSE may access and resolve problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
  • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.

Skills and experience

  • Experience with troubleshooting techniques in repairing complex and sophisticated tools.
  • Well-able to read and interpretelectronic/electro-mechanicalschematics and drawings.
  • Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs.
  • Understanding of customerapplication/utilizationof assigned equipment set in production environment desirable.
  • Excellent analytical problem-solving skills
  • Creative thinking approach to deal with customer challenges and needs
  • Excellent oral and written communication skills
  • Team performer and ability to maintain excellent working relationship with customers and colleagues

Minimum Qualifications

  • Languages: Fluent English (Both written and spoken)
  • Bachelor’s level Degree in Engineering, Electronics, Electrical Engineering and 2 years of related work experience or 5 years industry working experience
  • Avalid driving license is required for the country you will be working in.
  • Field service or equipment related experience on Semiconductor capital equipment is a plus.