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Bank Of America Production Services Specialist II - GBS 
India, Tamil Nadu, Chennai 
983581007

25.06.2024

Responsibilities

  • Production application incident management
  • Production problem research and issue resolution
  • Sev3 problem ticket tracking and closure activities
  • Review production changes, setup/update monitoring for changes
  • Improve application stability and reduce noise/errors
  • Release & deployment support
  • Communicate with peers and supervisors routinely, document work, meetings, and decisions

Requirements

B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any:

  • Good to have ITIL certified
  • Experience in Banking Domain is preferred

Foundational skills:

  • ~5 yrs of experience in DotNet technology .
  • DotNet, Webservices, Web technologies (HTML, CSS, Javascript, XML)
  • Good to have: Knowledge on Java/J2EE technologies
  • Angular JS , Tools - Splunk, Dynatrace, GlassBox and ITSM tools
  • Exposure to database technologies such as SQL/ Oracle.
  • Prior experience in Development and Application Production Support is preferred.
  • Prior experience in working as a technical lead for a team of atleast 10 members

Desired skills:

  • Effective Communication
  • Risk Management
  • Business Acumen
  • Focus on Customer requirements with Passion and Productivity.
  • Effective Communication – Clear, Concise & Ability to articulate Problem/Solution
  • Should be able to participate or conduct conference calls with tech and business users

Work Timings:

Weekdays: 8 AM to 5 PM or 11 AM to 8 PM (rotational shift based on on-call roaster)

Weekends: 8 AM to 5 PM (on rotation basis)