Responsibilities
- Production application incident management
- Production problem research and issue resolution
- Sev3 problem ticket tracking and closure activities
- Review production changes, setup/update monitoring for changes
- Improve application stability and reduce noise/errors
- Release & deployment support
- Communicate with peers and supervisors routinely, document work, meetings, and decisions
Requirements
B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Certifications, If Any:
- Good to have ITIL certified
- Experience in Banking Domain is preferred
Foundational skills:
- ~5 yrs of experience in DotNet technology .
- DotNet, Webservices, Web technologies (HTML, CSS, Javascript, XML)
- Good to have: Knowledge on Java/J2EE technologies
- Angular JS , Tools - Splunk, Dynatrace, GlassBox and ITSM tools
- Exposure to database technologies such as SQL/ Oracle.
- Prior experience in Development and Application Production Support is preferred.
- Prior experience in working as a technical lead for a team of atleast 10 members
Desired skills:
- Effective Communication
- Risk Management
- Business Acumen
- Focus on Customer requirements with Passion and Productivity.
- Effective Communication – Clear, Concise & Ability to articulate Problem/Solution
- Should be able to participate or conduct conference calls with tech and business users
Work Timings:
Weekdays: 8 AM to 5 PM or 11 AM to 8 PM (rotational shift based on on-call roaster)
Weekends: 8 AM to 5 PM (on rotation basis)