Bank Of America Production Services Specialist II - GBS 

India, Tamil Nadu, Chennai 

983581007

Responsibilities

• Production application incident management
• Production problem research and issue resolution
• Sev3 problem ticket tracking and closure activities
• Review production changes, setup/update monitoring for changes
• Improve application stability and reduce noise/errors
• Release & deployment support
• Communicate with peers and supervisors routinely, document work, meetings, and decisions

Requirements

B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any:

• Good to have ITIL certified
• Experience in Banking Domain is preferred

Foundational skills:

• ~5 yrs of experience in DotNet technology .
• DotNet, Webservices, Web technologies (HTML, CSS, Javascript, XML)
• Good to have: Knowledge on Java/J2EE technologies
• Angular JS , Tools - Splunk, Dynatrace, GlassBox and ITSM tools
• Exposure to database technologies such as SQL/ Oracle.
• Prior experience in Development and Application Production Support is preferred.
• Prior experience in working as a technical lead for a team of atleast 10 members

Desired skills:

• Effective Communication
• Risk Management
• Business Acumen
• Focus on Customer requirements with Passion and Productivity.

• Effective Communication – Clear, Concise & Ability to articulate Problem/Solution
• Should be able to participate or conduct conference calls with tech and business users

Work Timings:

Weekdays: 8 AM to 5 PM or 11 AM to 8 PM (rotational shift based on on-call roaster)

Weekends: 8 AM to 5 PM (on rotation basis)